Sagar Maggo
Delhi
Summary
- A dedicated Customer Support Executive with 5 years of experience providing friendly and efficient service. Skilled in answering customer questions, solving problems, and offering solutions quickly. Great at handling calls, emails, and chats while staying calm and positive
Overview
6
6
years of professional experience
Work History
Customer Support Executive
Lenskart
Delhi
02.2023 - Current
- Provided assistance to customers regarding Lenskart’s power-related products and services, including orders, payments, and product queries.
- Maintained up-to-date knowledge of Lenskart's power products, helping customers make informed decisions about power-related eyewear products and solutions
- Worked closely with the technical team to offer customized power product solutions based on customer needs, ensuring proper fit and functionality.
- Conducted proactive follow-ups with customers who purchased power-based products (e.g., powered eyewear or rechargeable lenses) to ensure satisfaction with their purchase and product performance.
Customer Care Executive
BPO CONVERGENCE
Noida
07.2022 - 02.2023
- Responded to inbound calls and messages, assisting users with queries related to LazyPay's services, payments, and transactions.
- Efficiently handled and resolved payment-related issues, transaction failures, and disputes, ensuring a positive experience for customers.
- Managed a high volume of inbound calls, maintaining excellent service quality, minimizing wait times, and ensuring timely resolutions.
Customer Support Executive
Ienergizer
Noida
07.2020 - 06.2021
- Efficiently managed inbound calls and messages, addressing customer inquiries regarding bookings, services, and amenities.
- Proactively promoted OYO’s premium services and additional offerings, contributing to increased sales and customer satisfaction.
- Consistently met and exceeded KPIs, such as call response time, customer satisfaction, and resolution rates.
Customer Service Representative
Tech mahindra
Noida
07.2019 - 07.2020
- Efficiently managed inbound calls and messages, addressing customer inquiries regarding bookings, services, and amenities.
- Proactively promoted OYO’s premium services and additional offerings, contributing to increased sales and customer satisfaction.
- Consistently met and exceeded KPIs such as call response time, customer satisfaction, and resolution rates.
Education
Bachelor of Arts - B.A Programme
University of Delhi
Delhi01-2021
12th
Ryan International School
Delhi01-2017
10th
Ryan International School
Delhi01-2015
Skills
- Soft skills
- Technical skills
- Customer-centric skills
- Team Collaboration
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Support Executive
Lenskart
02.2023 - Current
Customer Care Executive
BPO CONVERGENCE
07.2022 - 02.2023
Customer Support Executive
Ienergizer
07.2020 - 06.2021
Customer Service Representative
Tech mahindra
07.2019 - 07.2020
Bachelor of Arts - B.A Programme
University of Delhi
12th
Ryan International School
10th
Ryan International School
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