Sagar Mahanta
Hyderabad
Summary
Analytical and customer-focused professional with 5 years of experience across Implementation, Business Analysis, Product Management, and Customer Success within SaaS, FinTech, ERP, and AI/ML domains. Proven ability to lead end-to-end product implementations, optimize business processes, and enhance client satisfaction through data-driven decision-making. Skilled at bridging technical and business teams to deliver scalable solutions, improve product adoption, and drive measurable ROI.
Overview
4
4
years of professional experience
Work History
Techno-Functional Consultant
HighRadius Technologies
06.2023 - Current
- Managed a portfolio of 23 enterprise and 25 mid-market clients, achieving 95%+ renewal rate and 70-85% automation success.
- Analyzed client requirements to design and implement tailored solutions using HighRadius platforms.
- Led end-to-end SaaS & ERP implementations, ensuring seamless onboarding, configuration, and go-live.
- Conducted QBRs, reducing client escalations by 25% and increasing CSAT by 15%.
- Executed regression testing and RCA to resolve Oracle ERP issues, improving system stability by 30%.
- Partnered with Product, Engineering, and QA for accurate data migration and API integration, cutting manual errors by 40%.
- Delivered client enablement and training sessions, improving ROI and reducing support tickets by 20%.
- Created and standardized SOPs, BRDs, and onboarding documentation, streamlining delivery and reducing timelines.
- Awarded Top Performer Award (2023) for driving exceptional customer satisfaction scores.
- Increased customer engagement by implementing a data-driven adoption strategy, boosting NPS by 10%.
- Trained end-users on new applications, promoting ease of use and maximizing ROI on technology investments.
- Mentored junior team members in both technical and functional aspects of consulting engagements.
Associate Techno Functional Consultant
HighRadius Technologies
06.2021 - Current
- Conducted thorough requirement gathering sessions with clients, translating needs into functional specifications.
- Facilitated smooth system transitions through comprehensive training sessions for end-users on new software implementations.
- Optimized business processes by analyzing and identifying areas for improvement in client systems.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
Education
Bachelor of Technology (B.Tech) - Mechanical (Automobile)
KIIT-DU
Bhubaneshwar01.2021
High School Diploma -
Faculty Higher Secondary School
Amingaon, Guwahati01.2017
Skills
- Customer Success Management
- SaaS Product Implementation
- Client Onboarding & Training
- ERP & FinTech Solutions
- Requirement Gathering
- Business Analysis & Reporting
- Stakeholder Communication
- Scrum / Agile Methodology
- SQL, Excel
- JIRA, Salesforce, Zendesk
- Copilot, Gemini
Accomplishments
- Awarded Top Performer Award (2023) for driving exceptional customer satisfaction scores.
- Increased customer engagement by implementing a data-driven adoption strategy, boosting NPS by 10%.
- Led end-to-end resolution of a critical Oracle ERP implementation issue through comprehensive regression testing, permanently eliminating recurring errors and enhancing system reliability by 30%.
Timeline
Techno-Functional Consultant
HighRadius Technologies
06.2023 - Current
Associate Techno Functional Consultant
HighRadius Technologies
06.2021 - Current
Bachelor of Technology (B.Tech) - Mechanical (Automobile)
KIIT-DU
High School Diploma -
Faculty Higher Secondary School
Project Highlights
- Enterprise ERP Integration, Led ERP integration for Enterprise and Mid-Market clients (Uber, Nike, Bayer, Baker Hughes, GE-Healthcare, Sanofi, etc.) across EMEA, NA, APAC, and LATAM regions, involving SAP, Oracle, and Netsuite integration, UAT execution, and role-based access design., Achieved an improved automation rate of roughly 80% and enhanced client satisfaction.
- Implementation Playbook Initiative, Created reusable internal assets and frameworks to streamline and accelerate client onboarding., Scaled implementation team efficiency and knowledge sharing across the organization.
Core Skills
Customer Success Management | Solution Delivery | SaaS Product Implementation | Client Onboarding & Training | Account Management | ERP & FinTech Solutions | AI/ML Product Support | Digital Transformation | SQL | JIRA | Salesforce | Zendesk | AWS | PuTTY | MS Office | Excel Advanced | MS Copilot | FileZilla | GCP | Azure | Requirement Gathering | Stakeholder Communication | Business Analysis & Reporting | Process Optimization | Order to Cash Cycle | Data Migration | System Integration | Implementation | Playbook Initiative | Scrum