SAGAR MAISURIYA
Bardoli
Summary
Results-driven IT Support Engineer experienced in remote technical support and network troubleshooting. Achieved operational efficiency through process improvements and effective communication, while delivering user support and training to enhance customer satisfaction. Demonstrated resourcefulness in problem-solving and time management, ensuring seamless technology operations and user assistance.
Overview
3
3
Languages
1
1
Certification
7
7
years of post-secondary education
12
12
years of professional experience
Work History
IT Support Engineer
Birlanu
BARDOLI
05.2017 - 03.2026
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Provided technical support for hardware and software issues across the organization.
- Troubleshot network connectivity problems to ensure system reliability.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Resolved escalated customer service requests, ensuring satisfactory outcomes for customer issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Managed user accounts and permissions in network systems efficiently.
- Identified and proposed process improvements within IT department to enhance operational effectiveness.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Collaborated with team members to implement system upgrades and patches.
- Maintained IT inventory and asset management procedures to support operational efficiency.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Delivered training sessions for staff on new software applications and tools.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Documented technical processes and solutions for future reference and training.
- Assisted with network infrastructure design and implementation.
- Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
SYSTEM CO-ORDINATOR
Educomp solution Ltd
KAMREJ
05.2014 - 04.2017
- Coordinated system updates and maintenance for educational software platforms.
- Collaborated with cross-functional teams to streamline operational workflows.
- Managed user access and permissions for various software applications.
- Assisted in training staff on new system functionalities and features.
- Analyzed user feedback to identify areas for improvement in systems.
- Facilitated communication between IT support and end-users for issue resolution.
- Ensured compliance with industry standards for secure system operations.
Education
IIHT - Pc+NETWORKING
IIHT
05.2013 - 08.2015
Diploma - Computer Engineering
GUJARAT TECHNICAL UNIVERSITY
BARDOLI-SURAT, INDIA 04.2008 - 08.2012
B A B S HIGH SCHOOL
BARDOLI-SURAT, INDIASkills
- Remote technical support
- Network troubleshooting
- Help desk support
- User support
- Technical support
- Remote desktop support
- Windows server
- System administration
- Server management
- Network configuration
- LAN/WAN
- Wireless networking
- VPN configuration
- Email administration
- Mobile device management
- Data backup and recovery
- Backup and recovery
- Patch management
- Active directory
- Configuration management
- TCP/IP
- DHCP/DNS ethernet and firewall proficient
- Antivirus software
- Software installation
- Application support
- IT asset management
- Service level agreements
- IT compliance
- System upgrades
- Process improvement
- Ticket support system management
- IT documentation
- Technical training
- User account management
- Customer relationship management
- Vendor coordination
- Time management
- Problem solving
- Team collaboration
- Effective communication
- Systems analysis
- Hardware diagnostics
- Hardware upgrades
- Hardware and peripherals
- Microsoft certified solutions associate (MCSA) certificate
- Microsoft certified solutions associate (MCSA): [name of Microsoft technology]
- Service support
- Microsoft outlook
- Hardware upgrades
- Technical support
- User account management
- Backup and recovery
Certification
Pc+Networking
Accomplishments
- Best compliances
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
IT Support Engineer
Birlanu
05.2017 - 03.2026
SYSTEM CO-ORDINATOR
Educomp solution Ltd
05.2014 - 04.2017
IIHT - Pc+NETWORKING
IIHT
05.2013 - 08.2015
Diploma - Computer Engineering
GUJARAT TECHNICAL UNIVERSITY
04.2008 - 08.2012
B A B S HIGH SCHOOL