Sagar Mandal
Waiter Waiters
Tehatta Nadia ,WB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Pasta Street India Privet Ltd
06.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Waiter's Assistant
Hotel Sai Palace
09.2019 - 11.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
Education
10th Pass - General Literature
Tehatta High School
Tehatta 03.2016
Skills
- Service Quality
- Memory retention
- Order taking
- Table setting
- Personal hygiene
- Wine pairing
- Customer service
- Cross-selling
- Excellent communication
- Problem-solving
- Food presentation
- Menu knowledge
- Time management
- Upselling techniques
- Interpersonal skills
- Cleanliness
- Cash handling
- Food safety awareness
- High-Volume Dining
- Wine Knowledge
- Item Promotion
- Fine Dining
- Wine Service
- Menu Presentation
- Dining Area Maintenance
- Food and Beverage Pairings
- Bill Computation
- Food Station Setup
- Sales Expertise
- Inventory Management
- Warm and Friendly
- Adaptable and Flexible
- Decision-Making
- Point of Sale Operation
- Cool Under Pressure
- Cleaning and Sanitizing
- Food and Beverage Service
- Ability to Lift 30 Pounds
- Specials Promotion and Upselling
- Restaurant Operation
- Kitchen Staff Coordination
- Hospitality Management
- Sales Goals
- Multitasking Abilities
- Menu Memorization and Presentation
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Restaurant Waiter
Pasta Street India Privet Ltd
06.2023 - Current
Waiter's Assistant
Hotel Sai Palace
09.2019 - 11.2022
10th Pass - General Literature
Tehatta High School
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