SAGAR MARATHE
Shiv Road Birlagate Near Harman Mehta Gate ULHASNAGAR
Summary
Dedicated Customer Service Representative backed with more than I years experience in customer relations, Auto Electrician experience over Six years and AC work one year Skilled with diagnosis, repair, replace and installation in vehicles. Seeking to obtain a position in an organization where I can contribute towards growth and utilize my knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
KIA (SHREENATH MOTORS )
THANE
10.2022 - Current
Auto Electrician and AC Technician
KIA (SHREENATH MOTORS )
THANE
10.2021 - 10.2022
Auto Electrician
HYUNDAI (SHREENATH MOTORS) JOGESHWARI
Mumbai
02.2018 - 08.2021
Trainee Technician
HYUNDAI (SIDDHIVINAYAK MOTORS)
DOMBIVLI
04.2017 - 12.2017
Education
T.Y.B.COM PASS - MUMBAI UNIVERSITY
ARTS COMMERSE AND SCINCE COLLEGE
GOVELI , TITWALA12.2017
CERTIFIED ASDC (AUTOMOTIVE SKILLS DEVELOPMENT COUNCIL) - Automotive Mechanics
RUSTOMJEE ACADEMY FOR GLOBEL CAREERS
THANE04.2017
HSC PASS MAHARASHTRA UNIVERSITY
ARTS COMMERSE AND SCINCE COLLEGE
GOVELI, TITWALA02-2013
SSC PASS MAHARASHTRA UNIVERSITY
SHAHAD VIBHAG HIGH SCHOOL
SHAHAD03-2011
Skills
- Understanding of Automotive systems and parts
- Ability to diagnose common vehicle problems and understand repair processes
- Strong communication skills for explaining complex technical information to customers in an easy-to-understand manner
- Active listening to accurately capture customer concerns and preferences
- Empathy and patience to handle customer complaints and provide reassurance
- Ability to upsell additional services and repairs by explaining the benefits and necessity to customers
- Confidence in presenting service options and pricing
- Keeping accurate records of service history and customer interactions
- Coordinating with technicians to ensure timely completion of services
- Quickly identifying issues and finding effective solutions
- Handling unexpected situations or complications during the service process
- Ensuring timely follow-ups with customers regarding service updates and vehicle status
- Checking all completed work meets quality standards before returning the vehicle to the customer
- Understanding warranty coverages and insurance policies to assist customers with claims
- Using customer management software, inventory systems, and other digital tools effectively
- Collaborating with the service team to ensure smooth operations and excellent customer service
Certification
- Technician Level 2 Completed
- Service advisor Level 2 Completed
- CERTIFICATE For the 1st Runner Up in the 2024 KIA India CX Soft Skill Contest
PERSONAL INFORMATION
- DATE OF BIRTH : 01/10/1995
- NATIONALITY : INDIAN
- MARITAL STATUS: SINGLE
LANGUAGE
- MARATHI
- HINDI
- ENGLISH BEGINNER
HOBBIES
- PHOTOGRAPHY
- LISTENING MUSIC
- TRAVEL
SAGAR MARATHE
Signature
Timeline
Service Advisor
KIA (SHREENATH MOTORS )
10.2022 - Current
Auto Electrician and AC Technician
KIA (SHREENATH MOTORS )
10.2021 - 10.2022
Auto Electrician
HYUNDAI (SHREENATH MOTORS) JOGESHWARI
02.2018 - 08.2021
Trainee Technician
HYUNDAI (SIDDHIVINAYAK MOTORS)
04.2017 - 12.2017
T.Y.B.COM PASS - MUMBAI UNIVERSITY
ARTS COMMERSE AND SCINCE COLLEGE
CERTIFIED ASDC (AUTOMOTIVE SKILLS DEVELOPMENT COUNCIL) - Automotive Mechanics
RUSTOMJEE ACADEMY FOR GLOBEL CAREERS
HSC PASS MAHARASHTRA UNIVERSITY
ARTS COMMERSE AND SCINCE COLLEGE
SSC PASS MAHARASHTRA UNIVERSITY
SHAHAD VIBHAG HIGH SCHOOL