Summary
Overview
Work History
Education
Skills
Certification
PERSONAL INFORMATION
LANGUAGE
HOBBIES
SAGAR MARATHE
Timeline
Generic

SAGAR MARATHE

Shiv Road Birlagate Near Harman Mehta Gate ULHASNAGAR

Summary

Dedicated Customer Service Representative backed with more than I years experience in customer relations, Auto Electrician experience over Six years and AC work one year Skilled with diagnosis, repair, replace and installation in vehicles. Seeking to obtain a position in an organization where I can contribute towards growth and utilize my knowledge.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Advisor

KIA (SHREENATH MOTORS )
THANE
10.2022 - Current

Auto Electrician and AC Technician

KIA (SHREENATH MOTORS )
THANE
10.2021 - 10.2022

Auto Electrician

HYUNDAI (SHREENATH MOTORS) JOGESHWARI
Mumbai
02.2018 - 08.2021

Trainee Technician

HYUNDAI (SIDDHIVINAYAK MOTORS)
DOMBIVLI
04.2017 - 12.2017

Education

T.Y.B.COM PASS - MUMBAI UNIVERSITY

ARTS COMMERSE AND SCINCE COLLEGE
GOVELI , TITWALA
12.2017

CERTIFIED ASDC (AUTOMOTIVE SKILLS DEVELOPMENT COUNCIL) - Automotive Mechanics

RUSTOMJEE ACADEMY FOR GLOBEL CAREERS
THANE
04.2017

HSC PASS MAHARASHTRA UNIVERSITY

ARTS COMMERSE AND SCINCE COLLEGE
GOVELI, TITWALA
02-2013

SSC PASS MAHARASHTRA UNIVERSITY

SHAHAD VIBHAG HIGH SCHOOL
SHAHAD
03-2011

Skills

  • Understanding of Automotive systems and parts
  • Ability to diagnose common vehicle problems and understand repair processes
  • Strong communication skills for explaining complex technical information to customers in an easy-to-understand manner
  • Active listening to accurately capture customer concerns and preferences
  • Empathy and patience to handle customer complaints and provide reassurance
  • Ability to upsell additional services and repairs by explaining the benefits and necessity to customers
  • Confidence in presenting service options and pricing
  • Keeping accurate records of service history and customer interactions
  • Coordinating with technicians to ensure timely completion of services
  • Quickly identifying issues and finding effective solutions
  • Handling unexpected situations or complications during the service process
  • Ensuring timely follow-ups with customers regarding service updates and vehicle status
  • Checking all completed work meets quality standards before returning the vehicle to the customer
  • Understanding warranty coverages and insurance policies to assist customers with claims
  • Using customer management software, inventory systems, and other digital tools effectively
  • Collaborating with the service team to ensure smooth operations and excellent customer service

Certification

  • Technician Level 2 Completed
  • Service advisor Level 2 Completed
  • CERTIFICATE For the 1st Runner Up in the 2024 KIA India CX Soft Skill Contest

PERSONAL INFORMATION

  • DATE OF BIRTH : 01/10/1995
  • NATIONALITY : INDIAN
  • MARITAL STATUS: SINGLE

LANGUAGE

  • MARATHI
  • HINDI
  • ENGLISH BEGINNER

HOBBIES

  • PHOTOGRAPHY
  • LISTENING MUSIC
  • TRAVEL

SAGAR MARATHE

Signature

Timeline

Service Advisor

KIA (SHREENATH MOTORS )
10.2022 - Current

Auto Electrician and AC Technician

KIA (SHREENATH MOTORS )
10.2021 - 10.2022

Auto Electrician

HYUNDAI (SHREENATH MOTORS) JOGESHWARI
02.2018 - 08.2021

Trainee Technician

HYUNDAI (SIDDHIVINAYAK MOTORS)
04.2017 - 12.2017

T.Y.B.COM PASS - MUMBAI UNIVERSITY

ARTS COMMERSE AND SCINCE COLLEGE

CERTIFIED ASDC (AUTOMOTIVE SKILLS DEVELOPMENT COUNCIL) - Automotive Mechanics

RUSTOMJEE ACADEMY FOR GLOBEL CAREERS

HSC PASS MAHARASHTRA UNIVERSITY

ARTS COMMERSE AND SCINCE COLLEGE

SSC PASS MAHARASHTRA UNIVERSITY

SHAHAD VIBHAG HIGH SCHOOL
SAGAR MARATHE