Overview
Summary
Strategic Product Highlights
Skills
Certification
Tools and Technologies
Work History
Accomplishments
Timeline
Education
Personal Information
Work Preference
Quote
Websites
Work Availability
Manager
Sagar Markal

Sagar Markal

Mumbai

Overview

17
17
years of professional experience
6
6
Certificate

Summary

Product Manager with over 16 years of experience in the software industry, including over 7 years in end-to-end product management. Proven ability to lead cross-functional teams, define product strategy, and deliver scalable digital solutions in HealthTech, EdTech, and SaaS domains. Deep understanding of U.S. healthcare standards (HIPAA, HL7, FHIR), interoperability platforms (ABDM, 1upHealth), and patient-centric technology. Strong advocate for user-centered design and agile practices.

Strategic Product Highlights

  • Enabled ABHA ID and FHIR-based EMR access by integrating ABDM (India) and 1upHealth (USA) into patient-facing platforms.
  • Delivered AI-powered MyHealth Portal showcased at HIMSS 2023, driving 30x user engagement via smart diagnostics and compliance.
  • Spearheaded digital learning rollout for 250K+ students under Ministry of Education, scaling EdTech adoption across rural India.
  • Launched and scaled 15+ B2B, SaaS, and mobile-first products across healthcare, logistics, and ERP domains.
  • Migrated legacy hospital systems to cloud-native infrastructure, improving uptime to 99.9% and reducing operational costs.
  • Drove Agile roadmap execution with HIPAA, HL7, and FHIR compliance, aligning stakeholders across engineering and design teams.

Skills

  • Product Development Lifecycle
  • Healthcare IT standards (HIPAA, HL7, FHIR)
  • B2B/B2C product development
  • User Experience (UX/UI)
  • Interoperability
  • Digital Transformation & Strategy
  • Client Engagement & Consulting
  • Workshop Facilitation & Elicitation
  • Cross-Functional Leadership
  • Stakeholder Management
  • Business Analysis & Requirements
  • Agile & Scrum Delivery
  • Product Roadmapping
  • Go-To-Market Strategy
  • Change Management
  • Regulatory Compliance

Certification

  • Scrum Alliance: Certified Scrum Product Owner (CSPO)
  • Microsoft: Generative AI for Product Manager
  • PMI | Pendo: Product Management
  • Udemy: Go to Market Marketing Plan
  • UpGrad: Agile Estimating, Planning and User Stories
  • Simplilearn: Machine Learning
  • Health IT Standards, HIMSS Learning
  • Google: G Suite for Sales, Google Analytics, Data Studio, Tag Manager, Analytics 360
  • Oracle: Oracle PL/SQL Developer, Oracle Certified Associate
  • LinkedIn: Managing Platform Products
  • Imarticus Learning: Business Analysis

Tools and Technologies

  • Product: Jira, Confluence, Figma, Aha!, Productboard
  • Analytics: Mixpanel, Firebase, Google Analytics, Power BI, SQL
  • Dev Tools: Postman, GitHub, Bitbucket`
  • CRM & SaaS: HubSpot, Zoho, G Suite

Work History

Product Manager

Appex Tech Innovation Pvt Ltd
Mumbai
11.2019 - Current
  • Directed the strategy and execution of the MyHealth Patient Portal and Mobile Application for the India and US healthcare ecosystems.
  • Integrated ABDM framework, enabling ABHA ID generation for Indian citizens.
  • Achieved FHIR-based EMR integration with 1upHealth to facilitate patient-centered data exchange.
  • Enhanced user experience and engagement through secure consent, lab access, appointments, and telehealth modules.
  • Boosted user retention by 35% via workflow optimization and stakeholder feedback incorporation.
  • Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
  • Managed cross-functional teams across departments, including engineering, marketing, and sales.

Product Manager | Sr. Business Analyst

Vardan Nursing Home Pvt Ltd
Mumbai
12.2015 - 11.2019
  • Transitioned HMS from paper-based systems to digital workflows, improving OPD/IPD, pharmacy, diagnostics, and billing processes.
  • Defined product roadmap and executed user acceptance testing (UAT) for EMR modules deployment.
  • Ensured compliance with NABH standards via secure, role-based access controls across all modules.
  • Conducted comprehensive market research and user interviews to redesign Practice Management Service for scalability and efficiency.
  • Implemented automated patient outreach through portals, boosting lab and office visit completion rates by 27% in two months.
  • Piloted a three-month chart chase program, enhancing medical record retrieval rates and reducing specialist visit waste by 55%.
  • Cut referral-to-scheduling time by 38% through streamlined processes and effective resource management.

Senior Project Leader

Kaizen InfoTech Solutions Pvt Ltd
Mumbai
10.2013 - 11.2015
  • Led development and deployment of Rotary Fellowship mobile app, achieving over 1.2 million installs.
  • Interfaced with product owners to scope features and plan releases for Netmagic CRM.
  • Directed CRM product initiatives for Netmagic, now part of NTT Global, utilizing SugarCRM.
  • Coordinated global cross-functional teams to ensure timely enterprise application delivery.

Assistant Project Manager

Ministry of Education, Government of India (Onsite:IIT-BOMBAY)
Mumbai
10.2008 - 10.2013
  • Developed content strategy to increase user engagement through multilingual rollout and performance analytics.
  • Delivered flagship EdTech platforms under MHRD's National Mission on Education through ICT.
  • Scaled deployment of Spoken Tutorial across over 6,000 institutions under National Mission initiatives.
  • Enabled real-time interaction between students and IIT professors through Talk to a Teacher.
  • Connected students with IIT faculty via Ask A Question academic Q&A platform.
  • Managed teams, budgets, vendors, and rollout strategies for government and academic institutions.
  • Achieved national recognition for eLearning innovation in educational technology.

Accomplishments

  • Speaker, HIMSS 2023, Chicago – Digital Health Transformation and Patient Portals
  • Healthcare IT Excellence Award – Caresoft Foundation
  • Award, Going Above and Beyond - Appex Tech Innovation Pvt Ltd.
  • Speaker, Wikipedia Conference 2012, Mumbai – Community Knowledge Sharing
  • Best Government Initiative, World Education Summit – EdTech Projects at IIT Bombay
  • Top Contributor, Open Source Learning Award – IIT Bombay

Timeline

Product Manager

Appex Tech Innovation Pvt Ltd
11.2019 - Current

Product Manager | Sr. Business Analyst

Vardan Nursing Home Pvt Ltd
12.2015 - 11.2019

Senior Project Leader

Kaizen InfoTech Solutions Pvt Ltd
10.2013 - 11.2015

Assistant Project Manager

Ministry of Education, Government of India (Onsite:IIT-BOMBAY)
10.2008 - 10.2013

Bachelor of Engineering - Information Technology

Mumbai University

Diploma - Computer Engineering

Larsen & Toubro Institute of Technology

Education

Bachelor of Engineering - Information Technology

Mumbai University
Mumbai
08.2008

Diploma - Computer Engineering

Larsen & Toubro Institute of Technology
Mumbai
08-2005

Personal Information

  • Date of Birth: 04/20/85
  • Nationality: Indian
  • Driving License: Full

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Career advancementWork-life balanceWork from home optionHealthcare benefitsTeam Building / Company RetreatsPersonal development programs

Quote

Passionate about transforming ideas into impactful products that enhance lives through purposeful innovation and user-centered design.
Sagar Markal

Websites

Work Availability

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