Sagar Markal
Mumbai
Summary
Product Manager with over 16 years of experience in the software industry, including over 7 years in end-to-end product management. Proven ability to lead cross-functional teams, define product strategy, and deliver scalable digital solutions in HealthTech, EdTech, and SaaS domains. Deep understanding of U.S. healthcare standards (HIPAA, HL7, FHIR), interoperability platforms (ABDM, 1upHealth), and patient-centric technology. Strong advocate for user-centered design and agile practices.
Overview
17
17
years of professional experience
6
6
Certificate
Work History
Product Manager
Appex Tech Innovation Pvt Ltd
Mumbai
11.2019 - Current
- Directed the strategy and execution of the MyHealth Patient Portal and Mobile Application for the India and US healthcare ecosystems.
- Integrated ABDM framework, enabling ABHA ID generation for Indian citizens.
- Achieved FHIR-based EMR integration with 1upHealth to facilitate patient-centered data exchange.
- Enhanced user experience and engagement through secure consent, lab access, appointments, and telehealth modules.
- Boosted user retention by 35% via workflow optimization and stakeholder feedback incorporation.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Managed cross-functional teams across departments, including engineering, marketing, and sales.
Product Manager | Sr. Business Analyst
Vardan Nursing Home Pvt Ltd
Mumbai
12.2015 - 11.2019
- Transitioned HMS from paper-based systems to digital workflows, improving OPD/IPD, pharmacy, diagnostics, and billing processes.
- Defined product roadmap and executed user acceptance testing (UAT) for EMR modules deployment.
- Ensured compliance with NABH standards via secure, role-based access controls across all modules.
- Conducted comprehensive market research and user interviews to redesign Practice Management Service for scalability and efficiency.
- Implemented automated patient outreach through portals, boosting lab and office visit completion rates by 27% in two months.
- Piloted a three-month chart chase program, enhancing medical record retrieval rates and reducing specialist visit waste by 55%.
- Cut referral-to-scheduling time by 38% through streamlined processes and effective resource management.
Senior Project Leader
Kaizen InfoTech Solutions Pvt Ltd
Mumbai
10.2013 - 11.2015
- Led development and deployment of Rotary Fellowship mobile app, achieving over 1.2 million installs.
- Interfaced with product owners to scope features and plan releases for Netmagic CRM.
- Directed CRM product initiatives for Netmagic, now part of NTT Global, utilizing SugarCRM.
- Coordinated global cross-functional teams to ensure timely enterprise application delivery.
Assistant Project Manager
Ministry of Education, Government of India (Onsite:IIT-BOMBAY)
Mumbai
10.2008 - 10.2013
- Developed content strategy to increase user engagement through multilingual rollout and performance analytics.
- Delivered flagship EdTech platforms under MHRD's National Mission on Education through ICT.
- Scaled deployment of Spoken Tutorial across over 6,000 institutions under National Mission initiatives.
- Enabled real-time interaction between students and IIT professors through Talk to a Teacher.
- Connected students with IIT faculty via Ask A Question academic Q&A platform.
- Managed teams, budgets, vendors, and rollout strategies for government and academic institutions.
- Achieved national recognition for eLearning innovation in educational technology.
Education
Bachelor of Engineering - Information Technology
Mumbai University
Mumbai08.2008
Diploma - Computer Engineering
Larsen & Toubro Institute of Technology
Mumbai08-2005
Skills
- Product Strategy
- Product Lifecycle Management
- Agile and Scrum
- Healthcare IT standards (HIPAA, HL7, FHIR)
- Go-To-Market Strategy
- Roadmapping and Prioritization
- Product Analytics
- B2B/B2C product development
- Cross-functional team leadership
- Stakeholder management
- Requirement gathering
- User Experience (UX/UI)
- Interoperability
- Regulatory compliance
Certification
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Generative AI Certification, Microsoft (2024)
- Product Management Certification, PMI | UpGrad | Pendo | Udemy | Simplilearn
- Health IT Standards, HIMSS Learning
- Oracle , Oracle Certified Associate | Oracle Certified Associate
- Google Analytics, Google University
Accomplishments
- Speaker, HIMSS 2023, Chicago – Digital Health Transformation and Patient Portals
- Speaker, Wikipedia Conference 2012, Mumbai – Community Knowledge Sharing
- Best Government Initiative, World Education Summit 2012 – EdTech Projects at IIT Bombay
- Top Contributor, Open Source Learning Award – IIT Bombay, 2010
- Healthcare IT Excellence Award 2018 – Caresoft Foundation
- Award, Going Above and Beyond - Appex Tech Innovation Pvt Ltd.
Timeline
Product Manager
Appex Tech Innovation Pvt Ltd
11.2019 - Current
Product Manager | Sr. Business Analyst
Vardan Nursing Home Pvt Ltd
12.2015 - 11.2019
Senior Project Leader
Kaizen InfoTech Solutions Pvt Ltd
10.2013 - 11.2015
Assistant Project Manager
Ministry of Education, Government of India (Onsite:IIT-BOMBAY)
10.2008 - 10.2013
Bachelor of Engineering - Information Technology
Mumbai University
Diploma - Computer Engineering
Larsen & Toubro Institute of Technology
Strategic Product Highlights
- Enabled ABHA ID and FHIR-based EMR access by integrating ABDM (India) and 1upHealth (USA) into patient-facing platforms.
- Delivered AI-powered MyHealth Portal showcased at HIMSS 2023, driving 30x user engagement via smart diagnostics and compliance.
- Spearheaded digital learning rollout for 250K+ students under Ministry of Education, scaling EdTech adoption across rural India.
- Launched and scaled 15+ B2B, SaaS, and mobile-first products across healthcare, logistics, and ERP domains.
- Migrated legacy hospital systems to cloud-native infrastructure, improving uptime to 99.9% and reducing operational costs.
- Drove Agile roadmap execution with HIPAA, HL7, and FHIR compliance, aligning stakeholders across engineering and design teams.
Tools and Technologies
- Jira
- Confluence
- Figma
- Google Analytics
- Mixpanel
- Power BI
- Firebase
- SQL
- Postman
- GitHub, Bitbucket
- Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Date of Birth: 04/20/85
- Nationality: Indian
- Driving License: Full
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsTeam Building / Company RetreatsPersonal development programsQuote
Passionate about transforming ideas into impactful products that enhance lives through purposeful innovation and user-centered design.
Sagar Markal
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