Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Sagar Mhase

Pune

Summary

  • Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support.
  • Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
  • Background in the field roles with high-volume customer demands.
  • Adaptable Customer Care Executive identifies and quickly resolves customer care issues.
  • Exceptional organizational skills that works a flexible schedule.

Overview

3
3
years of professional experience

Work History

Sales Associate

Tech Mahindra Business LTD
Pune
07.2023 - 12.2024
  • Developed and implemented sales training programs that improved sales skills and resulted in a 100% increase in sales effectiveness.
  • Chat and voice experience in sales, retention, and care.
  • Managed a team of sales representatives, leading to 100% sales targets.
  • Managed daily reports for the team's performance with the higher management, along with the team lead, and maintained the daily targets.

B2B Customer Care Representative

Wipro Technologies Limited
Pune
12.2021 - 06.2023
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Prepared detailed reports of daily activities for management review.
  • Provided technical support when necessary to resolve complex problems.
  • Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.

Education

Bachelor of Science - Hospitality And Hotel Administration

IHM Ahmedabad
Ahmedabad
01-2017

Some College (No Degree) - 10th

APPS English Medium School
Ahmadnagar

Some College (No Degree) - 12th

AES Firodia
Ahmadnagar

Skills

  • Customer Support
  • Exceptional organizational skills
  • Complaint Handling
  • Team Leadership
  • Escalation management
  • Documentation And Reporting

Languages

Marathi
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2

Accomplishments

  • Bravo Award
  • Best Employee Award
  • Pat on the back Award

Timeline

Sales Associate

Tech Mahindra Business LTD
07.2023 - 12.2024

B2B Customer Care Representative

Wipro Technologies Limited
12.2021 - 06.2023

Bachelor of Science - Hospitality And Hotel Administration

IHM Ahmedabad

Some College (No Degree) - 10th

APPS English Medium School

Some College (No Degree) - 12th

AES Firodia

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Sagar Mhase