Sagar Mhase
Pune
Summary
- Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support.
- Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
- Background in the field roles with high-volume customer demands.
- Adaptable Customer Care Executive identifies and quickly resolves customer care issues.
- Exceptional organizational skills that works a flexible schedule.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tech Mahindra Business LTD
Pune
07.2023 - 12.2024
- Developed and implemented sales training programs that improved sales skills and resulted in a 100% increase in sales effectiveness.
- Chat and voice experience in sales, retention, and care.
- Managed a team of sales representatives, leading to 100% sales targets.
- Managed daily reports for the team's performance with the higher management, along with the team lead, and maintained the daily targets.
B2B Customer Care Representative
Wipro Technologies Limited
Pune
12.2021 - 06.2023
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Prepared detailed reports of daily activities for management review.
- Provided technical support when necessary to resolve complex problems.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
Education
Bachelor of Science - Hospitality And Hotel Administration
IHM Ahmedabad
Ahmedabad01-2017
Some College (No Degree) - 10th
APPS English Medium School
AhmadnagarSome College (No Degree) - 12th
AES Firodia
Ahmadnagar Skills
- Customer Support
- Exceptional organizational skills
- Complaint Handling
- Team Leadership
- Escalation management
- Documentation And Reporting
Languages
Marathi
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Accomplishments
- Bravo Award
- Best Employee Award
- Pat on the back Award
Timeline
Sales Associate
Tech Mahindra Business LTD
07.2023 - 12.2024
B2B Customer Care Representative
Wipro Technologies Limited
12.2021 - 06.2023
Bachelor of Science - Hospitality And Hotel Administration
IHM Ahmedabad
Some College (No Degree) - 10th
APPS English Medium School
Some College (No Degree) - 12th
AES Firodia