Sagar Mohanty
Experienced Microsoft Messaging & Collaboration Professional
Mumbai
Summary
IT Professional with over 12 years of developed experience in providing IT Solutions and BAU Support to different Clients across different regions (APAC, NOAM, EU).
Subject matter expert in Messaging & Microsoft 365 Technology with an emphasis on security, compliance, users experience and architectural design.
Experienced in completing multiple Exchange Data migration project from On-premises to Office365 using both Microsoft Native Tools (HCW) & 3rd Party Tools like Quest, BitTitan.
Self-directed individual who can take initiative, organize, and execute required activities in an agile project environment.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Technical Lead
NCSI Technologies (India) Private Limited
Pune
3 2022 - 1 2024
- Providing Microsoft 365 expertise to customer to manage BAU Operation and Project deliverables,
- Primarily focusing on following M365 services – Exchange Online, Microsoft Teams, OneDrive, Entra ID/Azure AD, Intune & Hybrid for Office 365,
- Troubleshooting on issues related to Microsoft 365 services, Microsoft 365 Apps, and proactive monitoring of Microsoft 365 services health,
- Working on issue related to M365 Security, Compliance/Purview which include Ediscovery cases, Retention Policy, DLP, Content Search, Label/Label Policy, Audit Logs,
- Served as expert resource for team members in resolving challenging cases, leveraging deep technical expertise to provide guidance and direction.
- Drove customer satisfaction by prioritizing feature requests based on detailed analysis of user feedback and market trends.
- Documenting technical specifications and collaborating with DevOps/Automation Team to develop automation scripts for service delivery using PowerShell,
- Proactively monitoring customer’s Microsoft 365 Environment for proper adoption and usage of services,
- Provided post-incident reporting to management, documenting root cause analysis and corrective actions taken for major technical support events.
- Collaborated with cross-functional teams to identify system-wide issues and develop solutions that benefited both customers and internal stakeholders.
Exchange & Office 365 Professional
Sulzer Tech India Pvt Ltd
Mumbai
02.2020 - 12.2021
- SME for Messaging and Collaboration Platform within IT Infra Team,
- Assist system users by troubleshooting Tier 1 – Tier 3 issues including Active Directory, MS Exchange, Microsoft 365, SharePoint Online, OneDrive, Intune,
- Work and Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring it is action/resolved within defined operation SLA,
- Application Integration via EWS, POP, IMAP, SMTP & in Azure AD,
- Create SOPs for known/common issues to help L1/L2(Service Desk Team) and collaborate with Automation Team to automate solutions for common issues,
- Excellent PowerShell scripting skills,
- Help InfoSec Team on issues related to security threats/risk withing Microsoft 365 services & also help Compliance/Auditing Team on any legal investigations.
Lead Analyst
TechStar IT Services Pvt. Ltd
Hyderabad
06.2019 - 02.2020
- Office365 & Messaging Services, Part of IT Operation Team (Windows/Messaging Team) to support Microsoft 365, Skype for Business &Microsoft Exchange services,
- Troubleshooting end user issues related to Outlook, Skype for Business, OneDrive and other Office365Services,
- Troubleshooting issues related to Mail Flow, Object provisioning, Sync issues on Azure AD Connect tool, SMTP Relay issues for internal EA Applications,
- Involved in patching and maintenance activity of Windows & Exchange servers,
- Monitoring Office365 Tenant for any major change or Outages and proactively updating Service Desk Team, SME's & IT Operation Management Team about it,
- Working on Priority Tickets and ensuring Incident/Task are closed & resolved within SLA's,
- Working with Site IT Admin for remote location and Executive IT Team to resolve issues for VIP users,
Software Engineer
AlphaCom Systems & Solutions Pvt Ltd
Chennai
10.2018 - 04.2019
- Lead Migration Team to migrate 10K+ mailboxes from Exchange 2010 toOffice365 using Quest Tool,
- Troubleshooting issues reported during and post migration of mailboxes for all Office365 services,
- Interacting with Client & Business Stake Holders regularly in meeting to share progress report on Migration activity (including migration & support tickets handled by team),
- Working on issues related to Quest mailbox sync, mailbox cutover and user object sync using Quest Active Directory Tool,
- Working on user provisioning issues, mailbox permissions issues post migration,
- Provided hyper care/extended support to client post migration to Office365.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
Messaging & O365 Admin
Adecco India Ltd
Pune
03.2018 - 10.2018
- Scheduling and executing mailbox migrating from existing Exchange2013(Hybrid servers) to Office365 using Hybrid Native Tool,
- Managing and Administration of both environment Exchange 2013 and as well as Office365 Enterprise Tenant along with Azure AD Connect server,
- Providing BAU Support by working with end users to troubleshoot issues related to Outlook, Skype for Business, Microsoft Teams, OneDrive and other Office365 Applications,
- Planning and implementing patching activity for the current environment (PROD & UAT) until migration is completed,
- Interacting with Client & Business Stake Holders regularly in meeting to share progress report on Migration activity (including migration & support tickets handled by team),
- Collaborating with other Teams (Wintel, Network & Security) for issue resolution whenever required.
Technical Consultant
Wipro Ltd
Mumbai
03.2008 - 09.2017
- Providing technical support to all Enterprise and Broad commercial customers of Microsoft(vendor support) for Office365 Product & Services,
- Assisting Microsoft customers in setting/deploying Office365 services for first use or recommending/sharing best practices to customers already using Office365 services,
- Troubleshooting issues related to Client Access, Mailbox & Hub Transport Server for Exchange 2010, 2013 & 2016,
- Troubleshooting on ADFS/Single Sign On, Authentication issues while accessing Office365 Services,
- Worked on issue related to High availability (Cluster, DAG), Exchange Database/Server recovery,
- Lead L1 Team and assist team to resolve tickets as per defined SLA by Microsoft.
Education
Bachelor of Computer Applications - Computer Application
07.2012 - 2016.11
Skills
Microsoft 365 & EMS Suite
Certification
Microsoft 365 Certified: Messaging Administrator Associate
Timeline
Microsoft 365 Certified: Messaging Administrator Associate
06-2023
Microsoft 365 Certified: Security Administrator Associate
06-2023
Microsoft Azure Fundamental
06-2023
Exchange & Office 365 Professional - Sulzer Tech India Pvt Ltd
02.2020 - 12.2021
Lead Analyst - TechStar IT Services Pvt. Ltd
06.2019 - 02.2020
Software Engineer - AlphaCom Systems & Solutions Pvt Ltd
10.2018 - 04.2019
Messaging & O365 Admin - Adecco India Ltd
03.2018 - 10.2018
Sikkim Manipal University - Bachelor of Computer Applications, Computer Application
07.2012 - 2016.11
Technical Consultant - Wipro Ltd
03.2008 - 09.2017
Technical Lead - NCSI Technologies (India) Private Limited
3 2022 - 1 2024
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