Sagar Narsawat
Dubai
Summary
Results-driven Room Division Manager with a strong background in front office management within hospitality. Expertise in optimising operations, enhancing service quality, and fostering guest loyalty. Committed to implementing initiatives that improve customer satisfaction and team effectiveness. Seeking to leverage skills in a middle-level role to elevate guest experiences and operational performance.
Overview
4
4
Languages
1
1
Certification
15
15
years of professional experience
Work History
ROOM DIVISION MANAGER
Tathastu by Espire Hospitality
Udaipur, india
06.2026 - Current
- Monitored staff performance and developed improvement plans.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
FRONT OFFICE MANAGER
Marina View Hotel Apartments
Dubai, United Arab Emirates
01.2016 - 01.2026
- Managed front office activities during shifts, including check-ins/outs, VIP and group check-ins, room allocations, reservations, guest profiles, airport transfers, and promotional activities.
- Oversaw front office personnel, including staffing, training, disciplining, scheduling, and monitoring performance to ensure optimal guest satisfaction.
- Supervised Reception, Concierge, Guest Relations, and Reservations teams during peak times.
- Managed front office operations for profitability, cost control, and quality standards.
- Implemented quality improvement measures to enhance service levels and maximize customer satisfaction.
- Cultivated relationships with customers and corporate clients to foster repeat business, identifying focus areas and enhancing customer confidence.
- Delivered high-value services to upscale clients to boost satisfaction levels.
- Ensured professional conduct and handled corporate client complaints tactfully to prevent negative publicity.
- Conducted daily departmental briefings and contributed to front office meetings.
- Coached, counseled, and disciplined staff to improve performance.
- Supervised hotel operations, formulated and implemented department SOPs.
- Conducted night audits and prepared reports for departments including Comp & House Use, Arrival, Group and FIT Reservations, and Company Productivity.
- Monitored service management aspects such as ambiance, outdoor catering, and party services.
- Prepared progress/performance reports and submitted them promptly to management.
- Managed room cleaning and maintenance checks.
- Provided input for probation and performance appraisals.
NIGHT AUDITOR CUM FRONT OFFICE TEAM LEADER
JW Marriott
New Delhi
01.2015 - 01.2016
GUEST SERVICE OFFICER
The Lalit Laxmi Vilas Palace
Udaipur
01.2014 - 01.2015
GUEST SERVICE
SHERATON PALACE & RESORT
Udaipur
01.2012 - 01.2014
Education
Masters - Human Resources
Institute of Hotel Management & Catering
Udaipur, Rajasthan, India01-2012
B.Sc. - Hotel Management
Food Craft Institute Affliated with NCHMCT
Udaipur, Rajasthan, India01-2010
Trade Diploma Course - Front Office
Udaipur, Rajasthan, India01-2006
Skills
- DTCM Compliance Expertise
- Vicus Management
- Operational Efficiency
- Audit coordination
- Transaction reconciliation
- IDS
- Staff training and development
- Opera
- InnKey software
- Hospitality Software Training
- MS Office/Adv Excel
- Internet & Email
Certification
- ODC at Oberoi Udai Villas, Udaipur
- Certification of professional hospitality Trainor by Government of Rajasthan under rural development project.
- Certified Level 1 Arabic Speaker
- Certified in PCR and First Aid Emergency
- Certification in Dubai Way Programme in EXPO 2020
- Certification in disability awareness Training by DTCM
Accomplishments
Sustainability Champion & DTCM Report Controller
Languages
English
Proficient
C2
Hindi
Proficient
C2
Russian
Beginner
A1
Arabic
Intermediate
B1
Custom
- Secured 2nd Position in trade diploma at F.C.I. Udaipur.
- Awarded Star of the Month for November at Inder Residency Udaipur.
- Completed assignments promptly and received accolades from senior management for quality work and performance.
Timeline
ROOM DIVISION MANAGER
Tathastu by Espire Hospitality
06.2026 - Current
FRONT OFFICE MANAGER
Marina View Hotel Apartments
01.2016 - 01.2026
NIGHT AUDITOR CUM FRONT OFFICE TEAM LEADER
JW Marriott
01.2015 - 01.2016
GUEST SERVICE OFFICER
The Lalit Laxmi Vilas Palace
01.2014 - 01.2015
GUEST SERVICE
SHERATON PALACE & RESORT
01.2012 - 01.2014
Masters - Human Resources
Institute of Hotel Management & Catering
B.Sc. - Hotel Management
Food Craft Institute Affliated with NCHMCT