Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Sagar Nayak

Sagar Nayak

Bengaluru

Summary

BCA graduate with 8+ years of experience in customer service. Troubleshooting and engaging with engineers on customer-reported issues. Customer-centric professional and knack for motivating large workforces for exceeding customer expectations in the delivery of committed services. Seeking opportunity within the organization to develop my skills and experience to achieve organizational goals.

Overview

9
9
years of professional experience

Work History

Quality Audit Analyst

Accenture
Bangalore, Karnataka
09.2022 - Current
  • Got promoted as Quality Audit Analyst through IJP for Microsoft
  • Auditing cases and providing feedback to the agents
  • Conducting coaching sessions for the BQs

Network & Service Operation Analyst

Accenture
Bangalore
10.2021 - 08.2022
  • Working as an Analyst with BGCO voice team for Telecom-based project - Verizon Wireless
  • Handling Business Customers
  • Taking over the ownership of the case for further course of action/investigation of the issue if not resolved

Senior Technical Analyst

Concentrix Technologies Pvt Ltd,
Bangalore
07.2018 - 12.2020
  • Handled Customers using Apple devices.
  • Supported ios and mac devices that customers were using and provided resolutions over the call.
  • Taking over the ownership of the case as a senior advisor.

Junior Executive

Rosoft Technologies Pvt Ltd.
Udupi
09.2016 - 07.2018
  • Handled Customers having issues with Software.

Customer Service Executive

Divya Packers Pvt Ltd.
Udupi
08.2014 - 09.2016
  • Customer Support on the manufactured materials.
  • Helped Customers understand the manufacturing procedure.
  • Assisted Customers to place orders for the materials.

Education

Bachelor of Computer Applications - BCA

Madhava Pai Memorial College
Manipal, KA

12th - Commerce

Manipal Junior College
Manipal, KA

10th - All Subjects

St. John The Baptist High School
Mumbai, MH

Skills

Excellent Communication Skillsundefined

Additional Information

DOB: 09th Aug 1991

Address: Flat 202. Panchami residency, VP Nagar 2nd cross, Laxmindra Nagar, Manipal - 576101,Karnataka, India

Languages

English
First Language
Hindi
Proficient
C2
Marathi
Proficient
C2

Timeline

Quality Audit Analyst

Accenture
09.2022 - Current

Network & Service Operation Analyst

Accenture
10.2021 - 08.2022

Senior Technical Analyst

Concentrix Technologies Pvt Ltd,
07.2018 - 12.2020

Junior Executive

Rosoft Technologies Pvt Ltd.
09.2016 - 07.2018

Customer Service Executive

Divya Packers Pvt Ltd.
08.2014 - 09.2016

Bachelor of Computer Applications - BCA

Madhava Pai Memorial College

12th - Commerce

Manipal Junior College

10th - All Subjects

St. John The Baptist High School

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Sagar Nayak