Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Sagar Parida

Bhubaneswar

Summary

Driven PGDM alumna with an emphasis in operations management,competent in increasing productivity, streamlining procedures,and promoting organisational success. Demonstrated aptitude for problem-solving, data analysis,and strategic initiative implementation. Eager to use knowledge and abilities to contribute well in a fast-paced work environment. Highly organized, dedicated and focused emerging professional motivated to develop expertise and improve operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Management Intern

Bajaj Allianz Life Insurance
Bengaluru
06.2023 - 08.2023
  • Process Improvement, Policy Administration, Revenue
    Generation, Customer Service
  • Streamlined resource allocation by effectively prioritizing tasks according to their level of urgency in various areas of operation management.
  • Implemented dynamic marketing tactics resulting in a substantial boost in the acquisition of new insurance contracts
  • Formed and sustained strategic relationships with clients.

Customer Relations Associate

Tech Mahindra
Bhubaneswar
07.2020 - 01.2021
  • Streamlined communication processes resulting in improved customer experience and increased loyalty
  • Used extensive product knowledge and personalized benefits analysis techniques to assist customers with their product selections according to their specific needs.
  • Addressed and resolved inquiries, concerns, and complaints to optimize customer satisfaction.
  • Documented detailed records of customer engagements for future improvements in service delivery.
  • Provided comprehensive instruction to new Customer Relations Associates regarding company policies, procedures, and best practices.
  • Increased efficiency in resolving issues by implementing effective problem-solving methods.

Education

PGDM - Operations Management, Business Analytics

ISBR Business School
Bengaluru
05-2024

Bachelor of Commerce (B.com) - Management

Sri Sri University
Cuttack
05-2020

Skills

  • Cost Control
  • Data Analysis
  • Department Oversight
  • Schedule Management
  • Customer Retention
  • Revenue Generation
  • Microsoft Office
  • Conflict Resolution
  • Data Visualisation
  • Email Management
  • Inventory Management
  • Cost analysis and savings

Certification

  • Market Research, International Trade Centre
  • Lean Six Sigma Green Belt, Grant Thornton Bharat LLP
  • Competency Management Certificate, ISBR Business School

Accomplishments

  • Rural Immersion project in Timmayana Doddi, Anakel Taluk, ISBR Business School,Bengaluru
  • Campus To Corporate Summit, ISBR Business School,Bengaluru
  • Innovation and Design Thinking, ISBR Business School,Bengaluru
  • PR- Team management, Sri Sri University
  • Organized Events and Fundraising for an event, Sri Sri University
  • Waste management through lean management, ISBR Business School,Bengaluru
  • Completed Level 1 of French, ISBR Business School

Languages

Odia
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2

Timeline

Operations Management Intern

Bajaj Allianz Life Insurance
06.2023 - 08.2023

Customer Relations Associate

Tech Mahindra
07.2020 - 01.2021

PGDM - Operations Management, Business Analytics

ISBR Business School

Bachelor of Commerce (B.com) - Management

Sri Sri University

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Sagar Parida