Sagar Patil
ITAM, HAM, SAM, IT Asset Procurement
Mumbai
Summary
- To get a job that can provide a challenge.
- I believe that I would be the most effective in an organization that trusts me with responsibility and provides opportunity to learn and grow.
- 10+ years of professional experience in Asset Management, Desktop & Server Management with Customer interaction and Co-ordination with Engineers and Vendors.
- Preparing & maintaining Process Reports, Creating Dashboards and analyses data, Logical area improved for creating Macro using VBA.
- Track over-licensed, under-licensed, and compliant software to ensure software license compliance.
- Prepared Daily, Weekly & Monthly Performance Call report & Inventory report.
- Managing Software, Hardware & AV Compliance. Maintaining the Hardware Inventory. Manage the complete life cycle of purchase orders with a structured approval and delivery process.
- Attending user calls & complaints and resolving the same.
- Monitoring Response/ Resolution Time and Perform Escalation whenever necessary and Trace Call Resolutions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Consultant
Capgemini India Pvt. Ltd.
Mumbai
09.2013 - Current
- ITAM- Point of contact for overall IT Asset Management from purchase till disposal/reuse of hardware/software assets respectively
- Responsibility- Maintain Asset provisioning, shipping and receiving, discrepancy management, asset tagging, asset configuration, asset tracking, asset disposal, warranty support, asset reconciliation, and reporting
- Develop, and execute strategic procurement plans aligned with organizational goals
- Procurement-Maintain a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations(RFP,RFI,RFQ)
- Responsible for the design, implementation and maintenance of selected asset management processes and procedures
- May recommend hardware and software solutions or alternatives while adhering to the department standards, policies, and procedures
- Keep track of unauthorized software installation as per the Software Compliance process
- Asset Repository- Managing Software & Hardware Compliance (SNOW)
- Maintains asset records in CMDB, Compiles monthly team metrics report, Performs Monthly Asset Reconciliation using CMDB / Discovery Tools and other Databases
- Provide quarterly audit reports to the internal team and ensures database accuracy meets SLA target
- Maintaining a centralized repository for vendor contracts
- Maintaining process documentation & process flow diagram in Visio
- Allocate funds for purchasing new hardware, software, and licenses
- Budget for routine maintenance, updates, and patches.
3i Infotech
06.2013 - 09.2013
- Receive, Register, Allocate, Follow-up, Escalate, Close and Report
- To attend and respond to customers' calls relating to their IT related problems and queries
- Coordinate with the Project Team, Engineers & vendor to get the problem resolved to the satisfaction of the customer
- Coordinate with engineers and maintain required spares
- Keeping a track of the Warranty & AMC of the IT Assets
- Information to be provided in advance before the expiry.
IT Help Desk
PCS Technology
07.2011 - 10.2012
- Call Centre Management - Receive, Register, Allocate, Follow-up, Escalate, Close and Report
- First Level Computer troubleshooting
- To attend and respond to customers' calls relating to their IT related problems and queries
- Followed up with 150 Engineers & 50 Vendor
- Coordinate with the Project Team, Engineers & vendor to get the problem resolved to the satisfaction of the customer
- Vendor Management: Coordinate with engineers and maintain required spares
- Keeping a track of the Warranty & AMC of the IT Assets
- Information to be provided in advance before the expiry
- Logging calls with Vendors
- Resolved Software application related issue (BMC Remedy)
- Follow IMAC’S process & Maintain inventory
- Maintain track of backup media tape
- Making Daily, Weekly & Monthly MIS Reports, Preparing dashboard.
Education
Bachelor Degree (B.com) -
Mumbai University
06.2012 - 09.2013
Higher Secondary Education Board (H.S.C.) -
Maharashtra Board
02.2008 - 02.2010
Secondary Education Board (S.S.C.) -
Maharashtra Board
06.2006 - 06.2007
Skills
ITIL,ITSM,HAM,SAM,ITAM
Certifications Trainings
- ITAM
- Six Sigma Yellow Belt
- Scrum Master
- ITIL V3 Certified Professional
- Soft skills
Disclaimer
I declare that the above information given by me is true and true view to my knowledge at this point of time
Timeline
Consultant
Capgemini India Pvt. Ltd.
09.2013 - Current
3i Infotech
06.2013 - 09.2013
Bachelor Degree (B.com) -
Mumbai University
06.2012 - 09.2013
IT Help Desk
PCS Technology
07.2011 - 10.2012
Higher Secondary Education Board (H.S.C.) -
Maharashtra Board
02.2008 - 02.2010
Secondary Education Board (S.S.C.) -
Maharashtra Board
06.2006 - 06.2007
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