Sagar Patil
Pune
Summary
Results-driven Product Launch Manager experienced in leading global SaaS product launches and customer adoption initiatives within tax technology and compliance ecosystems. Delivered impactful product lifecycle activities and go-to-market strategies through effective collaboration with cross-functional teams and a strong focus on translating customer needs into scalable solutions. Leveraged domain expertise in Indirect Tax and compliance automation to enhance product adoption and drive business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Launch Manager
Avalara Technologies Pvt. Ltd.
Pune
04.2024 - Current
- Led global product launches and end-to-end implementation of Avalara SaaS solutions, defining launch strategy, roadmap execution, adoption plans, and success metrics while aligning business, customer, and compliance objectives.
- Owned launch readiness and go-to-market execution for tax automation, e-invoicing, and compliance products, aligning customer needs and regulatory requirements with scalable product solutions.
- Partnered with Product Management, Engineering, Architecture, Tax, and Customer Success teams in Agile/Scrum environments to prioritize requirements, manage product releases, drive sprint outcomes, and ensure successful deployment of new capabilities.
- Utilised AI-powered analytics, automation, and customer insights to enhance product adoption and streamline implementation processes, delivering impactful presentations and product demonstrations to stakeholders.
- Drove ERP, API, and connector integration initiatives across thousands of customer environments, enhancing customer experience and optimising integration with Avalara product architecture.
- Served as a subject matter expert in Indirect Tax, Sales & Use Tax, U.S. tax compliance, and global e-invoicing mandates, providing strategic guidance on compliance-driven product development and implementation.
Team Lead
Avalara Technologies Pvt. Ltd.
Pune
03.2022 - 03.2024
- Led a team of tax technology support engineers, driving productivity, service quality, and operational excellence across customer engagements.
- Mentored and coached team members, improving technical proficiency, case resolution efficiency, and overall team performance.
- Optimised support processes, workload management, and escalation handling to enhance SLA adherence and customer satisfaction.
- Monitored team performance and suggested improvements and training programmes to enhance team efficiency.
- Provided technical leadership for Avalara tax compliance products, troubleshooting complex issues related to tax calculations, ERP integrations, connectors, and filings.
- Partnered with Product, Engineering, and Tax teams to resolve critical customer issues and support product enhancements.
- Created Power BI dashboards and operational reports to track KPIs, identify trends, and support data-backed improvements in product operations.
Senior Product Support Engineer
Avalara Technologies Pvt. Ltd.
Pune
01.2020 - 03.2022
- Provided advanced technical support for Sales & Use Tax, India GST, and TrustFile solutions, ensuring compliance accuracy and high customer satisfaction.
- Resolved complex customer escalations through in-depth troubleshooting and root cause analysis, enhancing customer satisfaction and minimising recurring issues.
- Acted as a subject matter expert for tax automation and compliance solutions, supporting implementation, configuration, and integration best practices across enterprise environments.
- Implemented and supported ERP and eCommerce integrations, including SAP S/4HANA, Salesforce, NetSuite, Microsoft Dynamics, QuickBooks, and Magento.
- Collaborated with Product and Engineering teams to identify defects and validate fixes, ensuring timely product enhancements and improved release readiness.
- Delivered customer training sessions and technical workshops, facilitating successful product adoption and maximising utilisation.
Network Operation Engineer
CompuCom CSI Pvt. Ltd.
Pune
02.2018 - 11.2019
- Performed incident management, troubleshooting, and service restoration activities, minimizing downtime and maintaining SLA commitments.
- Collaborated with NOC teams, infrastructure engineers, field technicians, and Agile teams to resolve production issues, enhancing overall system reliability.
- Conducted proactive system health checks, event monitoring, escalation management, and root cause analysis to improve service reliability.
- Monitored and supported critical enterprise applications including BMC Remedy, ServiceNow, and Bombardier platforms, ensuring high availability and 24x7 operational uptime.
- Generated operational and performance reports for PMO leadership, highlighting incidents, trends, and SLA metrics to inform service improvement strategies.
- Received Best Team Award for outstanding collaboration and impact on service delivery excellence.
Junior Associate (Training)
SN Software Solutions
Indore
01.2016 - 12.2016
- Developed web apps with PHP, Dreamweaver, HTML, C, and C++ to enhance user experience and functionality.
- Supported requirement gathering and documentation preparation for projects to ensure clarity and alignment with client needs.
- Designed and tested training modules to facilitate effective learning outcomes for participants.
Education
MBA - IT & Marketing
DAVV
Indore, MP01-2017
BE - Computer Science
I.I.S.T. College
01-2015
Skills
- Product Launch Management
- Product lifecycle management
- Product owner
- Product Adoption & Enablement
- Indirect taxation
- E invoicing , Avatax , Vertax , Onesource Knowledge
- Product management
- Launch Readiness
- Release Management
- Customer success management
- Agile Scrum
- Sprint planning
- Requirements Gathering
- User Story Creation
- Customer Success & Escalation Management
- Customer Adoption Analytics
- Data Analysis
- Product training
- Power BI, Qualtrics
- Data-Driven Decision Making
- Technical Troubleshooting
- Incident and Problem Management
- Root Cause Analysis (RCA)
- Cross Collaboration
- Tax filing solutions
- Cross-Functional Leadership
- Team Leadership
- People Management
- Coaching & Mentoring
- Executive Presentations
- Customer Workshops & Product Demos
- SLA Management
- CSAT Improvement
- Sales and Use Tax (US)
- Indirect Taxation
- Tax Compliance Automation
- E-Invoicing
- India GST
- Tax Determination & Filing Solutions
- Regulatory Compliance
- ERP Integrations
- API Integrations
- SAP S/4HANA
- Salesforce
- NetSuite
- Microsoft Dynamics, Quickbooks
- Connector Implementations
- Vendor collaboration
- Generative AI Tools
- Agile methodologies
- Tax compliance
- Cross-functional collaboration
Certification
- Generative AI for Business Leaders
- ITIL Certified
- Six Sigma Certified
- SAP S/4HANA
- Product Management (LinkedIn)
- Glean for AI leaders
- Scrum Master Training
- NetSuite Certification
- Microsoft Dynamics Certification
- ERP TrainingS.
Awards
- Selected for cross-global collaboration at Avalara's Brighton, UK office, representing the team and delivering knowledge-sharing sessions on Sales & Use Tax, India GST, and E-Invoicing solutions.
- Recipient of Avalara's Quarterly Excellence Award for outstanding performance and cross-functional impact.
- Awarded Best Team Award at CompuCom CSI (2018) for operational excellence and collaboration.
- Recognized as Best Team Leader for driving team productivity, employee development, and customer success outcomes.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/sagar-patil-83a096100/
Timeline
Product Launch Manager
Avalara Technologies Pvt. Ltd.
04.2024 - Current
Team Lead
Avalara Technologies Pvt. Ltd.
03.2022 - 03.2024
Senior Product Support Engineer
Avalara Technologies Pvt. Ltd.
01.2020 - 03.2022
Network Operation Engineer
CompuCom CSI Pvt. Ltd.
02.2018 - 11.2019
Junior Associate (Training)
SN Software Solutions
01.2016 - 12.2016
MBA - IT & Marketing
DAVV
BE - Computer Science
I.I.S.T. College