Sagar Pawar

Manager Test Engineering

Zebra Technologies

Pune

10.2007 - Current

Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Reviewed contracts before signing them on behalf of the organization.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assigned tasks to associates to fit skill levels and maximize team performance.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Conducted quality, timely performance feedback and performance appraisals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed completed work to verify consistency, quality and conformance.
Interviewed prospective employees and provided input to HR on hiring decisions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Evaluated individual and team business performance and identified opportunities for improvement.
Organized team activities to build camaraderie and foster pleasant workplace culture.