Sagar Prasad
New Delhi
Summary
Performance-oriented and intelligent professional with a management degree, possessing strong written and oral communication skills. With over 4.5 years of experience in the e-commerce industry, I bring a proven track record of success in amplifying sales and driving business growth. Proficient in applying various technical skills to optimize business operations, I am dedicated to making a positive impact on organizational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
magicpin
Gurgoan
12.2019 - Current
- Utilized Jira for project management, tracking tasks, and collaborating with cross-functional teams to ensure timely project delivery.
- Led product development initiatives to enhance user experience and drive engagement.
- Analyzed churn data to identify trends and inform product roadmap decisions, resulting in improved customer retention.
- Reduced merchant cancellations by 94%, achieving a 0.3% cancellation rate.
- Conducted thorough inventory analysis for Third Party Partners to optimize product assortment and enhance customer satisfaction.
- Tripled merchant visibility nationwide through strategic product positioning and marketing efforts.
- Managed pricing strategies for voucher business & FNB, aligning with product development goals and maximizing profitability with break-even (B/E) logic.
Senior Associate Operation
Magicpin
Gurgaon
12.2019 - 12.2022
- Achievements/Tasks: Increased the brand on-boarding across various category and scale them to 134 from 20 with the average rate of 3 brand per week
- Handled pricing segment for all category
- Worked closely with the Customer Success team to minimize customer queries from 1.6% to 0.1%
- Coordination for all the marketing and sale related activity which helped in increase the sale
- Conducting the sanity and hygiene check for all the merchant so that the user experience is enhanced.
Executive Operation
AU small finance bank
Jaipur
09.2018 - 08.2019
- AU Small Finance Bank Limited is an Indian Small finance bank, based in Jaipur
- Achievements/Tasks: Loan closer refund for all the product like personal loan, vehicle loan and mortgage loan
- Digital loan disbursement
- Handled CRM for Pan India branches for all the use queries
- Dump recon for all the payment.
Education
Master of Business Administration, Marketing, IT -
BHARATI VIDYAPEETH UNIVERSITY
06.2018
Bachelor of Computer Application, Computer Application -
BHARATI VIDYAPEETH UNIVERSITY
06.2016
Skills
- MySQL
- Big Query
- Advanced Excel
- Google Sheet
- CRM
- Data visualization
- JIRA
- Data prepration
- Data Analysis
Certification
- Using MySQL Databases With Python- Udmey, 2022
- Excel Skills for Business Specialization - Cousera, 2022
Accomplishments
MPV (Most valuable player), 04/2022 - 04/2022, Was recognised as MVP for bringing down the merchant cancellation percentage to 0.5% from 3% for Brands' Home Delivery and increasing coverage to 99% from 92% for Brands' Home Delivery.
Timeline
Assistant Manager of Operations
magicpin
12.2019 - Current
Senior Associate Operation
Magicpin
12.2019 - 12.2022
Executive Operation
AU small finance bank
09.2018 - 08.2019
Master of Business Administration, Marketing, IT -
BHARATI VIDYAPEETH UNIVERSITY
Bachelor of Computer Application, Computer Application -
BHARATI VIDYAPEETH UNIVERSITY
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