Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Disclaimer
Timeline
SeniorSoftwareEngineer
Sagar P Shinde

Sagar P Shinde

Retail Operation manager
Mumbai,Thane

Overview

17
17
years of professional experience

Work History

Coordinator Manager (Pan India)

Hella Infra market Retail Pvt Ltd
Thane
11.2023 - Current
  • Successfully managed operations for 35 company-owned stores and 189 dealer stores across India, ensuring consistent sales performance and operational excellence.
  • Coordinate with internal teams (production, logistics, accounts) to ensure timely order processing and dispatch.
  • Handle customer inquiries, quotation generation, and follow-up on orders.
  • Maintain and update sales databases, trackers, and CRM systems.
  • Process sales orders, purchase orders, and delivery schedules accurately.
  • Monitor product availability and stock levels.
  • Coordinate with warehouse and logistics teams for order fulfillment.
  • Ensure all sales-related documentation (invoice, delivery challan, etc.) is complete and accurate.
  • Ensure all orders and transactions follow company policies and compliance norms.
  • Maintain proper documentation and records for audit and reference.

Store Manager

Hella Infra Market Retail Pvt Ltd
04.2024 - 11.2024
  • Managed complete store operations including inventory control, order dispatch, goods inward, and stock reconciliation.
  • Monitored stock movement for multiple product categories (hardware, electrical, plumbing, cement, paint, etc.) and ensured timely availability of materials.
  • Operated ERP system for GRN creation, stock updates, MISC issuance, and SKU-level tracking.
  • Coordinated with procurement, accounts, and project/site teams for timely material issue and documentation.
  • Supervised inward/outward logistics, ensuring proper tagging, stacking, and safe storage of goods.
  • Led a team of store assistants and loaders, assigning daily tasks and ensuring compliance with SOPs.
  • Conducted regular stock audits and cycle counts to minimize pilferage and discrepancies.
  • Ensured proper documentation for returns, replacements, and damage claims.
  • Maintained and shared MIS reports including daily stock status, dispatch details, and consumption logs.
  • Followed safety protocols, store hygiene, and ensured physical security of high-value materials.

Store Manager

Reliance Retail Ltd.
07.2022 - 04.2024
  • Managed overall store operations including sales, stock, staff, and customer service.
  • Achieved monthly sales targets through team performance monitoring and upselling strategies.
  • Supervised visual merchandising, store layout, and product displays as per brand guidelines.
  • Handled inventory control, stock inward/outward, shrinkage management, and daily audits.
  • Maintained accurate stock records in POS/SAP systems and generated daily sales & inventory reports.
  • Recruited, trained, and led a team of floor staff, cashiers, and visual merchandisers to deliver excellent customer service.
  • Ensured high levels of customer satisfaction through prompt issue resolution and personalized service.
  • Coordinated with warehouse, supply chain, and HO teams for replenishment and stock transfers.
  • Managed cash handling, billing accuracy, bank deposits, and store-level petty cash.
  • Ensured compliance with company SOPs, grooming standards, safety protocols, and loss prevention measures.
  • Successfully participated in the NSO (New Store Opening) initiative, launching 6 stores across South Maharashtra and Goa.

Head Cashier / Department Manager / Inventory In-Charge

Lifestyle international PVT. Ltd. (Max Retail Division)
Kolhapur
10.2017 - 07.2022
  • Supervised daily POS operations, ensuring accurate billing, customer satisfaction, and cash handling.
  • Managed a team of cashiers including training, shift scheduling, and performance monitoring.
  • Ensured timely EOD (End of Day) cash reconciliation, bank deposits, and daily reporting.
  • Resolved billing discrepancies, refund issues, and voucher handling as per company policy.
  • Maintained 100% billing accuracy and minimized transactional errors.
  • Oversaw sales floor operations for assigned departments (Apparel / Footwear / Accessories).
  • Maintained VM (Visual Merchandising) standards and ensured adherence to brand guidelines.
  • Achieved department sales targets through upselling techniques and team motivation.
  • Delivered high standards of customer service by training floor staff in product knowledge and soft skills.
  • Coordinated with the warehouse and HO teams for replenishment and markdowns.
  • Handled GRN processing, barcoding, tagging, and timely shelf placement of merchandise.
  • Monitored stock levels, replenishments, RTV (Return to Vendor), and pullbacks.
  • Conducted regular cycle counts and stock audits to ensure inventory accuracy.
  • Investigated stock variances, managed damaged/missing items, and controlled shrinkage.
  • Prepared daily/weekly inventory and stock movement reports for internal audits.

Officer

Avenue e-commerce ltd (D mart)
Mumbai
11.2016 - 10.2017
  • Prepare and send daily day-end closing reports to Head Office.
  • Handle and resolve all delivery-related queries and issues.
  • Provide customer service to ensure client satisfaction.
  • Compile and submit weekly, daily, and monthly reports to Regional Head Office.

Account Officer/Team Leader

Trent Hypermarket Pvt Ltd (Star Bazaar)
Kolhapur
04.2011 - 10.2016
  • Managed daily store cash operations including billing, reconciliation, Deposits, and petty cash.
  • Ensured 100% accuracy in cash, card, UPI, Sodexo, and other transaction modes.
  • Prepared daily sales reports, cash summaries, and deposit slips for HO submission.
  • Reconciled POS data with physical cash and resolved discrepancies in coordination with the finance team.
  • Handled vendor billing, GRN entries, and GST invoice tracking in SAP system.
  • Supervised and trained front-end staff including cashiers and customer service associates.
  • Allocated duties, monitored team performance, and ensured adherence to SOPs.
  • Conducted daily briefings, shift planning, and ensured smooth operations at checkout counters.
  • Addressed customer escalations, returns, and refund handling as per company policy.
  • Coordinated with store manager and department heads to align billing, stock, and financial reporting.
  • Maintained accurate documentation for cash register closures, sales audits, and expenses.
  • Supported audit and compliance processes by maintaining up-to-date transaction records and reports.
  • Reduced cash variance issues by over 90% through process improvements and staff training.
  • Recognized as 'Employee of the Quarter' for consistent accuracy and team leadership.
  • Played a key role in managing peak-season operations (Diwali / New Year) with zero billing errors.

Assistant Manager

Sun Mobile Shop
Kolhapur
05.2008 - 02.2010
  • Customer service and support
  • Proficient in cash handling

Education

B.A. - History

Shivaji University
05.2015

H.S.C - Electrical, Electronics And Communications Engineering

The New College
Kolhapur
01.2009

S.S.C - Marathi

Shaun Kumar Bhavan Gargoti
Kolhapur
01.2007

Skills

  • Team Management
  • Vendor Coordination
  • Inventory Control
  • Sales Planning & Execution
  • Order Management
  • Cost Control
  • Process Improvement
  • MIS Reporting
  • Problem Solving
  • Time Management
  • Decision Making
  • Leadership
  • Microsoft Excel
  • Data Analysis
  • Adaptability
  • Communication Skills
  • Retail Store Operations
  • BI Publisher
  • ERP Software (SAP, Oracle, etc)
  • CRM Software (Zoho)
  • Windows (2003, 2007, 2008-10 Server)
  • Windows (9X, 2000 Professional, XP, Vista)
  • MS Office (2007, 2010, 2013)
  • ERP
  • SAP
  • Google Looker Studio
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • VNC Viewer
  • Internet
  • Antivirus
  • Remote Desktop

Awards

  • Best Team Leader Award, 2013, Recognized for outstanding leadership, performance, and team coordination.
  • Best Department Handling - West Region, Awarded for exceptional department management and consistent operational excellence across the region.

Hobbies and Interests

  • Shopping
  • Traveling
  • Reading
  • Music

Disclaimer

I hereby declare that the above information is true to the best of my knowledge and belief. I understand that I may be liable for disqualification if any information provided above is found to be incorrect, incomplete, or false., Thane, 2023-10-01

Timeline

Store Manager

Hella Infra Market Retail Pvt Ltd
04.2024 - 11.2024

Coordinator Manager (Pan India)

Hella Infra market Retail Pvt Ltd
11.2023 - Current

Store Manager

Reliance Retail Ltd.
07.2022 - 04.2024

Head Cashier / Department Manager / Inventory In-Charge

Lifestyle international PVT. Ltd. (Max Retail Division)
10.2017 - 07.2022

Officer

Avenue e-commerce ltd (D mart)
11.2016 - 10.2017

Account Officer/Team Leader

Trent Hypermarket Pvt Ltd (Star Bazaar)
04.2011 - 10.2016

Assistant Manager

Sun Mobile Shop
05.2008 - 02.2010

B.A. - History

Shivaji University

S.S.C - Marathi

Shaun Kumar Bhavan Gargoti

H.S.C - Electrical, Electronics And Communications Engineering

The New College
Sagar P ShindeRetail Operation manager