Sagar P Shinde
Retail Operation manager
Mumbai,Thane
Overview
17
17
years of professional experience
Work History
Coordinator Manager (Pan India)
Hella Infra market Retail Pvt Ltd
Thane
11.2023 - Current
- Successfully managed operations for 35 company-owned stores and 189 dealer stores across India, ensuring consistent sales performance and operational excellence.
- Coordinate with internal teams (production, logistics, accounts) to ensure timely order processing and dispatch.
- Handle customer inquiries, quotation generation, and follow-up on orders.
- Maintain and update sales databases, trackers, and CRM systems.
- Process sales orders, purchase orders, and delivery schedules accurately.
- Monitor product availability and stock levels.
- Coordinate with warehouse and logistics teams for order fulfillment.
- Ensure all sales-related documentation (invoice, delivery challan, etc.) is complete and accurate.
- Ensure all orders and transactions follow company policies and compliance norms.
- Maintain proper documentation and records for audit and reference.
Store Manager
Hella Infra Market Retail Pvt Ltd
04.2024 - 11.2024
- Managed complete store operations including inventory control, order dispatch, goods inward, and stock reconciliation.
- Monitored stock movement for multiple product categories (hardware, electrical, plumbing, cement, paint, etc.) and ensured timely availability of materials.
- Operated ERP system for GRN creation, stock updates, MISC issuance, and SKU-level tracking.
- Coordinated with procurement, accounts, and project/site teams for timely material issue and documentation.
- Supervised inward/outward logistics, ensuring proper tagging, stacking, and safe storage of goods.
- Led a team of store assistants and loaders, assigning daily tasks and ensuring compliance with SOPs.
- Conducted regular stock audits and cycle counts to minimize pilferage and discrepancies.
- Ensured proper documentation for returns, replacements, and damage claims.
- Maintained and shared MIS reports including daily stock status, dispatch details, and consumption logs.
- Followed safety protocols, store hygiene, and ensured physical security of high-value materials.
Store Manager
Reliance Retail Ltd.
07.2022 - 04.2024
- Managed overall store operations including sales, stock, staff, and customer service.
- Achieved monthly sales targets through team performance monitoring and upselling strategies.
- Supervised visual merchandising, store layout, and product displays as per brand guidelines.
- Handled inventory control, stock inward/outward, shrinkage management, and daily audits.
- Maintained accurate stock records in POS/SAP systems and generated daily sales & inventory reports.
- Recruited, trained, and led a team of floor staff, cashiers, and visual merchandisers to deliver excellent customer service.
- Ensured high levels of customer satisfaction through prompt issue resolution and personalized service.
- Coordinated with warehouse, supply chain, and HO teams for replenishment and stock transfers.
- Managed cash handling, billing accuracy, bank deposits, and store-level petty cash.
- Ensured compliance with company SOPs, grooming standards, safety protocols, and loss prevention measures.
- Successfully participated in the NSO (New Store Opening) initiative, launching 6 stores across South Maharashtra and Goa.
Head Cashier / Department Manager / Inventory In-Charge
Lifestyle international PVT. Ltd. (Max Retail Division)
Kolhapur
10.2017 - 07.2022
- Supervised daily POS operations, ensuring accurate billing, customer satisfaction, and cash handling.
- Managed a team of cashiers including training, shift scheduling, and performance monitoring.
- Ensured timely EOD (End of Day) cash reconciliation, bank deposits, and daily reporting.
- Resolved billing discrepancies, refund issues, and voucher handling as per company policy.
- Maintained 100% billing accuracy and minimized transactional errors.
- Oversaw sales floor operations for assigned departments (Apparel / Footwear / Accessories).
- Maintained VM (Visual Merchandising) standards and ensured adherence to brand guidelines.
- Achieved department sales targets through upselling techniques and team motivation.
- Delivered high standards of customer service by training floor staff in product knowledge and soft skills.
- Coordinated with the warehouse and HO teams for replenishment and markdowns.
- Handled GRN processing, barcoding, tagging, and timely shelf placement of merchandise.
- Monitored stock levels, replenishments, RTV (Return to Vendor), and pullbacks.
- Conducted regular cycle counts and stock audits to ensure inventory accuracy.
- Investigated stock variances, managed damaged/missing items, and controlled shrinkage.
- Prepared daily/weekly inventory and stock movement reports for internal audits.
Officer
Avenue e-commerce ltd (D mart)
Mumbai
11.2016 - 10.2017
- Prepare and send daily day-end closing reports to Head Office.
- Handle and resolve all delivery-related queries and issues.
- Provide customer service to ensure client satisfaction.
- Compile and submit weekly, daily, and monthly reports to Regional Head Office.
Account Officer/Team Leader
Trent Hypermarket Pvt Ltd (Star Bazaar)
Kolhapur
04.2011 - 10.2016
- Managed daily store cash operations including billing, reconciliation, Deposits, and petty cash.
- Ensured 100% accuracy in cash, card, UPI, Sodexo, and other transaction modes.
- Prepared daily sales reports, cash summaries, and deposit slips for HO submission.
- Reconciled POS data with physical cash and resolved discrepancies in coordination with the finance team.
- Handled vendor billing, GRN entries, and GST invoice tracking in SAP system.
- Supervised and trained front-end staff including cashiers and customer service associates.
- Allocated duties, monitored team performance, and ensured adherence to SOPs.
- Conducted daily briefings, shift planning, and ensured smooth operations at checkout counters.
- Addressed customer escalations, returns, and refund handling as per company policy.
- Coordinated with store manager and department heads to align billing, stock, and financial reporting.
- Maintained accurate documentation for cash register closures, sales audits, and expenses.
- Supported audit and compliance processes by maintaining up-to-date transaction records and reports.
- Reduced cash variance issues by over 90% through process improvements and staff training.
- Recognized as 'Employee of the Quarter' for consistent accuracy and team leadership.
- Played a key role in managing peak-season operations (Diwali / New Year) with zero billing errors.
Assistant Manager
Sun Mobile Shop
Kolhapur
05.2008 - 02.2010
- Customer service and support
- Proficient in cash handling
Education
B.A. - History
Shivaji University
05.2015
H.S.C - Electrical, Electronics And Communications Engineering
The New College
Kolhapur 01.2009
S.S.C - Marathi
Shaun Kumar Bhavan Gargoti
Kolhapur 01.2007
Skills
- Team Management
- Vendor Coordination
- Inventory Control
- Sales Planning & Execution
- Order Management
- Cost Control
- Process Improvement
- MIS Reporting
- Problem Solving
- Time Management
- Decision Making
- Leadership
- Microsoft Excel
- Data Analysis
- Adaptability
- Communication Skills
- Retail Store Operations
- BI Publisher
- ERP Software (SAP, Oracle, etc)
- CRM Software (Zoho)
- Windows (2003, 2007, 2008-10 Server)
- Windows (9X, 2000 Professional, XP, Vista)
- MS Office (2007, 2010, 2013)
- ERP
- SAP
- Google Looker Studio
- Word
- Excel
- PowerPoint
- Outlook
- VNC Viewer
- Internet
- Antivirus
- Remote Desktop
Awards
- Best Team Leader Award, 2013, Recognized for outstanding leadership, performance, and team coordination.
- Best Department Handling - West Region, Awarded for exceptional department management and consistent operational excellence across the region.
Hobbies and Interests
- Shopping
- Traveling
- Reading
- Music
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief. I understand that I may be liable for disqualification if any information provided above is found to be incorrect, incomplete, or false., Thane, 2023-10-01
Timeline
Store Manager
Hella Infra Market Retail Pvt Ltd
04.2024 - 11.2024
Coordinator Manager (Pan India)
Hella Infra market Retail Pvt Ltd
11.2023 - Current
Store Manager
Reliance Retail Ltd.
07.2022 - 04.2024
Head Cashier / Department Manager / Inventory In-Charge
Lifestyle international PVT. Ltd. (Max Retail Division)
10.2017 - 07.2022
Officer
Avenue e-commerce ltd (D mart)
11.2016 - 10.2017
Account Officer/Team Leader
Trent Hypermarket Pvt Ltd (Star Bazaar)
04.2011 - 10.2016
Assistant Manager
Sun Mobile Shop
05.2008 - 02.2010
B.A. - History
Shivaji University
S.S.C - Marathi
Shaun Kumar Bhavan Gargoti
H.S.C - Electrical, Electronics And Communications Engineering
The New College