Successfully managed operations for 35 company-owned stores and 189 dealer stores across India, ensuring consistent sales performance and operational excellence.
Coordinate with internal teams (production, logistics, accounts) to ensure timely order processing and dispatch.
Handle customer inquiries, quotation generation, and follow-up on orders.
Maintain and update sales databases, trackers, and CRM systems.
Process sales orders, purchase orders, and delivery schedules accurately.
Monitor product availability and stock levels.
Coordinate with warehouse and logistics teams for order fulfillment.
Ensure all sales-related documentation (invoice, delivery challan, etc.) is complete and accurate.
Ensure all orders and transactions follow company policies and compliance norms.
Maintain proper documentation and records for audit and reference.
Store Manager
Hella Infra Market Retail Pvt Ltd
04.2024 - 11.2024
Managed complete store operations including inventory control, order dispatch, goods inward, and stock reconciliation.
Monitored stock movement for multiple product categories (hardware, electrical, plumbing, cement, paint, etc.) and ensured timely availability of materials.
Operated ERP system for GRN creation, stock updates, MISC issuance, and SKU-level tracking.
Coordinated with procurement, accounts, and project/site teams for timely material issue and documentation.
Supervised inward/outward logistics, ensuring proper tagging, stacking, and safe storage of goods.
Led a team of store assistants and loaders, assigning daily tasks and ensuring compliance with SOPs.
Conducted regular stock audits and cycle counts to minimize pilferage and discrepancies.
Ensured proper documentation for returns, replacements, and damage claims.
Maintained and shared MIS reports including daily stock status, dispatch details, and consumption logs.
Followed safety protocols, store hygiene, and ensured physical security of high-value materials.
Store Manager
Reliance Retail Ltd.
07.2022 - 04.2024
Managed overall store operations including sales, stock, staff, and customer service.
Achieved monthly sales targets through team performance monitoring and upselling strategies.
Supervised visual merchandising, store layout, and product displays as per brand guidelines.
Handled inventory control, stock inward/outward, shrinkage management, and daily audits.
Maintained accurate stock records in POS/SAP systems and generated daily sales & inventory reports.
Recruited, trained, and led a team of floor staff, cashiers, and visual merchandisers to deliver excellent customer service.
Ensured high levels of customer satisfaction through prompt issue resolution and personalized service.
Coordinated with warehouse, supply chain, and HO teams for replenishment and stock transfers.
Managed cash handling, billing accuracy, bank deposits, and store-level petty cash.
Ensured compliance with company SOPs, grooming standards, safety protocols, and loss prevention measures.
Successfully participated in the NSO (New Store Opening) initiative, launching 6 stores across South Maharashtra and Goa.
Head Cashier / Department Manager / Inventory In-Charge
Lifestyle international PVT. Ltd. (Max Retail Division)
Kolhapur
10.2017 - 07.2022
Supervised daily POS operations, ensuring accurate billing, customer satisfaction, and cash handling.
Managed a team of cashiers including training, shift scheduling, and performance monitoring.
Ensured timely EOD (End of Day) cash reconciliation, bank deposits, and daily reporting.
Resolved billing discrepancies, refund issues, and voucher handling as per company policy.
Maintained 100% billing accuracy and minimized transactional errors.
Maintained VM (Visual Merchandising) standards and ensured adherence to brand guidelines.
Achieved department sales targets through upselling techniques and team motivation.
Delivered high standards of customer service by training floor staff in product knowledge and soft skills.
Coordinated with the warehouse and HO teams for replenishment and markdowns.
Handled GRN processing, barcoding, tagging, and timely shelf placement of merchandise.
Monitored stock levels, replenishments, RTV (Return to Vendor), and pullbacks.
Conducted regular cycle counts and stock audits to ensure inventory accuracy.
Investigated stock variances, managed damaged/missing items, and controlled shrinkage.
Prepared daily/weekly inventory and stock movement reports for internal audits.
Officer
Avenue e-commerce ltd (D mart)
Mumbai
11.2016 - 10.2017
Prepare and send daily day-end closing reports to Head Office.
Handle and resolve all delivery-related queries and issues.
Provide customer service to ensure client satisfaction.
Compile and submit weekly, daily, and monthly reports to Regional Head Office.
Account Officer/Team Leader
Trent Hypermarket Pvt Ltd (Star Bazaar)
Kolhapur
04.2011 - 10.2016
Managed daily store cash operations including billing, reconciliation, Deposits, and petty cash.
Ensured 100% accuracy in cash, card, UPI, Sodexo, and other transaction modes.
Prepared daily sales reports, cash summaries, and deposit slips for HO submission.
Reconciled POS data with physical cash and resolved discrepancies in coordination with the finance team.
Handled vendor billing, GRN entries, and GST invoice tracking in SAP system.
Supervised and trained front-end staff including cashiers and customer service associates.
Allocated duties, monitored team performance, and ensured adherence to SOPs.
Conducted daily briefings, shift planning, and ensured smooth operations at checkout counters.
Addressed customer escalations, returns, and refund handling as per company policy.
Coordinated with store manager and department heads to align billing, stock, and financial reporting.
Maintained accurate documentation for cash register closures, sales audits, and expenses.
Supported audit and compliance processes by maintaining up-to-date transaction records and reports.
Reduced cash variance issues by over 90% through process improvements and staff training.
Recognized as 'Employee of the Quarter' for consistent accuracy and team leadership.
Played a key role in managing peak-season operations (Diwali / New Year) with zero billing errors.
Assistant Manager
Sun Mobile Shop
Kolhapur
05.2008 - 02.2010
Customer service and support
Proficient in cash handling
Education
B.A. - History
Shivaji University
05.2015
H.S.C - Electrical, Electronics And Communications Engineering
The New College
Kolhapur
01.2009
S.S.C - Marathi
Shaun Kumar Bhavan Gargoti
Kolhapur
01.2007
Skills
Team Management
Vendor Coordination
Inventory Control
Sales Planning & Execution
Order Management
Cost Control
Process Improvement
MIS Reporting
Problem Solving
Time Management
Decision Making
Leadership
Microsoft Excel
Data Analysis
Adaptability
Communication Skills
Retail Store Operations
BI Publisher
ERP Software (SAP, Oracle, etc)
CRM Software (Zoho)
Windows (2003, 2007, 2008-10 Server)
Windows (9X, 2000 Professional, XP, Vista)
MS Office (2007, 2010, 2013)
ERP
SAP
Google Looker Studio
Word
Excel
PowerPoint
Outlook
VNC Viewer
Internet
Antivirus
Remote Desktop
Awards
Best Team Leader Award, 2013, Recognized for outstanding leadership, performance, and team coordination.
Best Department Handling - West Region, Awarded for exceptional department management and consistent operational excellence across the region.
Hobbies and Interests
Shopping
Traveling
Reading
Music
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief. I understand that I may be liable for disqualification if any information provided above is found to be incorrect, incomplete, or false., Thane, 2023-10-01
Timeline
Store Manager
Hella Infra Market Retail Pvt Ltd
04.2024 - 11.2024
Coordinator Manager (Pan India)
Hella Infra market Retail Pvt Ltd
11.2023 - Current
Store Manager
Reliance Retail Ltd.
07.2022 - 04.2024
Head Cashier / Department Manager / Inventory In-Charge
Lifestyle international PVT. Ltd. (Max Retail Division)
10.2017 - 07.2022
Officer
Avenue e-commerce ltd (D mart)
11.2016 - 10.2017
Account Officer/Team Leader
Trent Hypermarket Pvt Ltd (Star Bazaar)
04.2011 - 10.2016
Assistant Manager
Sun Mobile Shop
05.2008 - 02.2010
B.A. - History
Shivaji University
S.S.C - Marathi
Shaun Kumar Bhavan Gargoti
H.S.C - Electrical, Electronics And Communications Engineering
Assistant Manager, Accounts and Finance at Hella Infra Market Retail Private LimitedAssistant Manager, Accounts and Finance at Hella Infra Market Retail Private Limited