Sagar Rai
Customer Service in QSR
Guwhahati
Summary
Driven Assistant Manager with a proven track record at STARBUCKS COFFEE COMPANY, enhancing operations and customer satisfaction. Excelled in staff training and development, fostering team motivation, and boosting sales growth. Demonstrated exceptional decision-making and customer relations skills, leading to significant improvements in service quality and workplace collaboration.
Overview
10
10
years of professional experience
2
2
Languages
1
1
Certificate
Work History
Assistant Manager
STARBUCKS COFFEE COMPANY
12.2014 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs to elevate service standards and knowledge.
- Established performance goals for employees and provided feedback.
- Enhanced team productivity by streamlining operational processes.
Education
Associate of Science -
04.2001 -
Skills
Operations Management
Hobbies- Playing & Watching Cricket and Cooking
In my free time, I enjoy Playing and watching cricket. its help me to learn how to perform teamwork in the pressure situations and maintaining the collaboration. this game also emphasizes the need of required patience and persistence to achieve long-term success. My favorite cricketer is Dhoni.
I have a passion for cooking traditional local dishes, which allows me to stay connected to my roots. Its a combines skills of Art, Creativity and self expression. I always prefer cooking local foods its often involving me in a deep connection with my culture and community.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Coffee Master
Timeline
Coffee Master
01-2022
Assistant Manager - STARBUCKS COFFEE COMPANY
12.2014 - Current
Mount Everest College - Associate of Science,
04.2001 -
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