Sagar Rainatlu
Pune
Summary
SEEKING A CHALLENGING ,WORKING ENVIRONMENT THAT ENCOURAGES CONTINUOUS LEARNING AND CREATIVITY THAT PROVIDES EXPOSURE TO NEW IDEAS AND STIMULATES PERSONAL AND PROFESSIONAL GROWTH
Overview
9
9
years of professional experience
Work History
MIS Executive
XDBS Lead Forward PVT LTD
10.2020 - Current
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
- Reduced data processing time with the implementation of efficient automation tools and techniques.
- Optimized database performance, implementing effective data storage solutions to minimize redundancy.
Customer Service Representative
IGT Global Solutions
03.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Associate
Teleperformance Pvt Ltd
08.2018 - 03.2020
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Care Executive
Aegis Ltd
01.2016 - 01.2018
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
Education
No Degree -
All Saint's High School
Pune, IndiaHigh School Diploma -
C.K. GOYAL COLLEGE
Pune, IndiaBachelor of Commerce -
T.J COLLEGE PUNE
Pune, India10.2021
Skills
- Data Mapping
- USING DEFFENT TYPES TEMPLATES
- FULFILING CLIENT REQURIEMENTS
- Chat GPT
- POWER BI
Languages
English
Hindi
Marathi
Personal Information
- Date of Birth: 25/11/93
- Gender: Male
- Nationality: Indian
MUSIC & CRICKET
Listening to music and playing cricket with friends is primary hobbies
Timeline
MIS Executive
XDBS Lead Forward PVT LTD
10.2020 - Current
Customer Service Representative
IGT Global Solutions
03.2020 - 10.2020
Customer Service Associate
Teleperformance Pvt Ltd
08.2018 - 03.2020
Customer Care Executive
Aegis Ltd
01.2016 - 01.2018
No Degree -
All Saint's High School
High School Diploma -
C.K. GOYAL COLLEGE
Bachelor of Commerce -
T.J COLLEGE PUNE
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