Sagar Ravindra Bhurchandi
Bank officer
Pune
Summary
Dynamic Banking Management professional with over 9 years of experience, excelling in operations and strategic initiatives to enhance service delivery and customer satisfaction. Expertise in implementing innovative solutions and leading teams fosters an environment of operational excellence. Strong project management and multitasking skills enable the effective handling of complex challenges, while a steadfast commitment to compliance ensures adherence to regulatory standards. Driven by a passion for collaboration and continuous improvement, dedicated to advancing in banking management and operations.
Overview
10
10
years of professional experience
3
3
Languages
10
10
years of post-secondary education
Work History
Banking Management
SVC Coop Bank
05.2015 - 01.2025
- Bank Officer (Customer service, Operations, Loan processing, Audit.)
- Managed banking operations and implemented strategic plans to ensure efficient and effective service delivery
- Oversaw daily transactions, customer inquiries, and problem resolution
- Developed and maintained strong customer relationships by providing personalized and attentive service
- Implemented innovative solutions to improve operational efficiency and customer satisfaction
- Led a team of employees and provided guidance and support to achieve organizational goals
- Successfully managed banking operations and ensured compliance with regulatory requirements
- Streamlined processes and implemented technology solutions to enhance efficiency
- Resolved customer issues and addressed inquiries in a timely and satisfactory manner
- Developed and implemented training programs to enhance employee skills and performance
- Collaborated with cross-functional teams to develop and execute strategic initiatives
- Processed and analyzed loan files for approval from seniors
- Conducted Internal Audit mainly operations and retail
- Handled Administrative duties under super seniors
- Contributed to business growth by consistently delivering high-quality products that exceeded customer expectations.
- Stayed knowledgeable on current baking trends, allowing the bakery to offer popular items that attracted new customers.
- Contributed to team success by consistently meeting or exceeding daily production quotas set by management.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
BACHELOR OF ARTS - ENGLISH LITERATURE
MAHATMA GANDHI KASHI VIDYAPITH
06.2009 - 06.2011
B.Tech - Chemical
B.A.T.U
06.2009 - 03.2013
MBA - Human Resources Management
SIKKIM MANIPAL
08.2012 - 05.2015
PGD - BANKING MANAGEMENT
TIMESPRO
01.2014 - 01.2015
B.A - Hindi Literature
Mumbai Hindi Vidyapith
09.2012 - 01.2013
MSCIT - undefined
Maharashtra State Board Of Technical Education
Skills
Microsoft Outlook
Timeline
Banking Management
SVC Coop Bank
05.2015 - 01.2025
PGD - BANKING MANAGEMENT
TIMESPRO
01.2014 - 01.2015
B.A - Hindi Literature
Mumbai Hindi Vidyapith
09.2012 - 01.2013
MBA - Human Resources Management
SIKKIM MANIPAL
08.2012 - 05.2015
BACHELOR OF ARTS - ENGLISH LITERATURE
MAHATMA GANDHI KASHI VIDYAPITH
06.2009 - 06.2011
B.Tech - Chemical
B.A.T.U
06.2009 - 03.2013
MSCIT - undefined
Maharashtra State Board Of Technical Education
Languages
English
Hindi
Marathi
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