Sagar RK

• The Ethical Debt Management Platform, a new internal solution created by Sopra Steria Group, focuses on managing loans ethically for both people and companies
• Platform created in Pega and hosted on Pega Cloud
• Use AWS web services for ETL, and Datalake and Datamart were developed to store client data and perform different

Roles and Responsibilities:

• End To End service management
• Ensure Services are up and running everyday
• Providing services to the client as defined and agreed in Statement of work
• Ensuring PPT(people, process and tools) are in place
• Generate optimization ideas and implement
• Monitoring Incident and change queues
• Run Monthly Cascade, daily Stand up calls as well conduct skip level meetings with team
• Design and Maintain the Service Definition Document ,Transition plan, KT and resourcing Plan
• Service reporting and Service Governance (accountable for Monthly Service reporting)
• Risk management and Stakeholder management
• Upskilling the team members and plan KT when ever required
• Maintain OOH roasters
• Maintain the Application pack & Run book for each application
• Business Continuity
• Follow Organizational quality procedures

Technologies Involved:

AWS(S3, AWS Glue, Datamart, Data lake) , Pega,Tableau

• Delivering Application Support Service to one of the largest Insurance and Pension Provider in UK
• Incident Management, Problem Management and Change management
• Providing services to the client as defined and agreed in Statement of work
• Creating Service metrics and governance reports which quantify the service provided and the performance of the Sopra Steria team
• Producing and maintaining the Service Definition Document, including keeping the Service Catalogue up to date
• Conducting Gateway meetings and taking new application into support (HASP)
• Expert knowledge in Life insurance Policy administration and Premium & claims processing, providing l2/l3 level Support
• Providing SME level advise for Overnight batch(OOH)
• Implementing Service improvements to reduce the incidents and common problems faced by users
• Managing the Incident queue, doing initial assessment and assign to the team
• Providing project consultation and involve in Handover process
• Optimized huge amount of long running and high CPU consuming jobs which saved huge amount to client by cutting down the machine capacity
• Do RCA for complex issues and do Continuous Service Improvement
• Expert in Optimizing the SQL queries
• Decommission redundant application
• Handling a team of 14 members and guide them by providing KT, resolving the complex Incident and problems

Other Project Works:

Granite Optimization(2017)

As a System analyst, on one of the most critical program to the account, provided consultancy and guidance. Client were considering ways to reduce their cost base across the acquired life Insurance system as one of their main cost drivers is MIPS consumption.

Roles & Responsibilities:

• Extensive analysis of the batch schedule to ensure the proposed MIPs reductions and do not lead the batch overrun into the online day and thus impact business or customer
• Created tools to produce Job run times and CPU times for each job which is key driver for MIPS reduction and optimization work
• In order to assess the impact of the reduction in MIPs, a number of key indicators were analyzed;

Ÿ Number of Jobs completing per hour

Ÿ Average Job runtimes

Ÿ Average Job CPU Utilisation

• Analyzed most peak hour jobs and Optimized them to save the more stress on system and MIPS/CPU time required to process the jobs.
• Analyzed and identified the number of redundant CICS regions, batch jobs and decommissioned them.
• Involved in ‘Smarter scheduling’ of daily batch jobs to avoid slowness of the machine
• Identified the most CPU consumed jobs, analyzed them with the help of IBM analyzer tool and Optimized the SQLs used within the jobs to save 50% CPU time
• Analyzed the redundant tables, files and deleted them physically to save more storage space

Technical environnent:

Z/OS mainframes,JCL,Cobol,DB2,VSAM,SQL

• Involved in Service Transition due to Life insurance business was acquired by the current client
• Incident fixes from Client Location Uk
• KA/KT from UK SME’s
• Built a strong relationship with various stakeholders by fulfilling their expectation
• Involved in Various workshops with various Stakeholders (Direct debit calendar planning , MIPS, Bank holiday schedules etc)
• Built a team in offshore enabling them to provide the support and BAU work including OOH

• Providing L2/L3 Support
• Managing Incident Queues
• Resolving P1/P2 Incidents
• Generating Service Improvements
• Resolving complex problems
• Application Optimization
• RCA
• Facing Internal/External Audits

Other Project Work :

Jupiter IT Separation(2014/2015 May)

Leading bank In UK has sold its life and savings business(about 40m Polices) to an Insurance provider. The separation approach was to deliver the changes necessary to transfer the Applications and data from one Mainframe to a new Mainframe.

Roles & Responsibilities :

· Reviewing Technical design

· Interfaces gathering.

· Acts as technical co-ordinator for the offsore.

· Acts as batch coordinator to monitor and provide the fixes to complete the batch during different cycles of testing.

· Provided technical support to fix defects encountered during different phases of testing over 3 years span of project.

· Provided support to the final implementation from Client location, Manchester.

Technical environnent:

· Z/OS mainframes,JCL,Cobol,DB2,VSAM,CICS,SQL

• Incident Fixes and Full Filling Service request from user
• Working on Service Improvements
• Root Cause analysis
• Implementing Change records
• Daily System Readiness check for business
• Handling customer Queries
• Performing Bussines support services activities
• KA/KT for CIS Products and system

• Requirement Analysis, Design, Coding, Testing ,Monitoring and support of Mainframe applications
• Involved in Resolving Incidents with agreed SLA’s
• Small projects and bug fixes
• Service Improvement Fixes
• Fixing Known Incidents

Technical environnent:

• Z/OS mainframes,JCL,Cobol,DB2,VSAM,SQL