Sagar Saha

Trainer – Apple Media & Services | Technical Support

• Developed and conducted training sessions for Apple Media & Services and technical support teams.
• Provided expert technical guidance on troubleshooting Apple devices, software, and digital services.
• Designed and delivered interactive educational materials, including manuals, presentations, and e-learning modules.
• Assisted in onboarding new employees, ensuring smooth integration into Apple’s customer support workflow.
• Collaborated with customer service, technical specialists, and Apple Care teams to streamline training processes.
• Maintained up-to-date knowledge of Apple product updates, software enhancements, and technical resolutions.
• Implemented customer service best practices, improving support efficiency and satisfaction ratings.

Achievements:

• Improved customer satisfaction ratings by delivering targeted training programs.
• Led a technical support enhancement initiative, optimizing troubleshooting workflows.
• Recognized for exceptional training strategies, ensuring service teams remained up to date with Apple’s latest innovations.

Achievements:

Trainer – Amazon Retail NA Support | B2B | Lululemon E-Commerce

• Created and conducted interactive training sessions for sellers, B2B partners, and customer support teams within Amazon and Lululemon’s e-commerce divisions.
• Provided expert technical guidance on Amazon Seller Central, Fulfillment by Amazon (FBA), and Lululemon’s e-commerce operations.
• Developed educational materials, including manuals, webinars, and self-paced e-learning modules tailored to diverse audiences.
• Assisted sellers with NA retail processes, ensuring compliance with Amazon policies and customer satisfaction standards.
• Implemented e-commerce best practices, optimizing seller conversions and customer experience in online retail.
• Equipped B2B customers with strategic knowledge of bulk ordering, wholesale partnerships, and Amazon Business tools.
• Trained teams on Lululemon’s digital customer engagement strategies, including loyalty programs, inventory management, and omnichannel retail.
• Managed performance assessments to refine learning effectiveness, retention rates, and operational efficiency.
• Maintained knowledge of Amazon’s evolving marketplace algorithms and Lululemon’s retail innovation, ensuring accuracy in training programs.

Achievements :

• Boosted seller success rates through enhanced training programs focused on compliance and conversion optimization.
• Led a marketplace initiative, refining onboarding strategies for new sellers and B2B customers.
• Developed targeted e-commerce training, aligning digital retail strategies with brand engagement goals.