Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sagar Salwan

Sagar Salwan

Chandigarh

Summary

A dynamic and results-oriented professional with extensive experience as a Customer Care Executive in a multinational company and as a Business Development Associate in a leading EdTech firm. Skilled in building strong customer relationships, delivering exceptional service, and driving business growth through strategic partnerships. Adept at managing cross-functional teams, analyzing market trends, and identifying new business opportunities. Now seeking to leverage my diverse skill set and passion for growth in a challenging position within a progressive multinational company.

Overview

4
4
years of professional experience

Work History

Business development associate

Byjus
06.2023 - 03.2024
  • Developed and implemented strategic business plans to ensure company objectives were met
  • Negotiated and maintained relationships with key clients to maximize sales opportunities
  • Established and maintained a database of key customers and contacts to enhance customer service
  • Utilized market analysis and competitor research to identify and capitalize on new business opportunities
  • Designed and executed lead generation campaigns to identify and target potential customers
  • Collaborated with marketing teams to develop and execute campaigns to drive sales
  • Utilized CRM software to manage customer relationships and track sales progress
  • Analyzed customer data to identify trends and insights to inform business decisions
  • Developed and maintained a portfolio of high-value clients to increase company revenue.

Merchandiser Intern

Monte carlo fashions (Internship)
06.2022 - 07.2022
  • Managed the production of visual displays for multiple retail stores across the region
  • Developed and implemented strategies to increase sales and enhance customer experience
  • Collaborated with vendors to identify and select the best product mix for each store
  • Created and managed merchandising plans that achieved sales goals
  • Analyzed sales data and provided recommendations to optimize stock levels
  • Maintained accurate records of store inventory and ordering processes
  • Interacted with customers to promote merchandise and gain feedback
  • Researched and identified emerging trends in the industry
  • Developed visual merchandizing techniques to promote products
  • Negotiated pricing and other terms with vendors and suppliers.

Content writer

Whitepanda (Internship)
08.2021 - 10.2021
  • Developed and executed content strategies to promote products and services on various digital platforms
  • Wrote and edited website content, blog posts, press releases and product descriptions
  • Conducted keyword research and applied SEO principles to optimize content for organic search
  • Crafted engaging copy that resonated with target audiences to drive conversions
  • Collaborated with designers, product marketers and other professionals to develop content
  • Monitored analytics and evaluated content performance to maximize ROI
  • Wrote and edited content for newsletters, brochures, case studies and white papers
  • Developed content for social media campaigns that increased brand awareness and engagement
  • Researched topics, conducted interviews and gathered information for content creation
  • Consulted with clients and internal teams to ensure content was accurate and up-to-date.

Customer Care Executive

Teleperformance
03.2024 - Current
  • Act as the primary point of contact for internal departments, addressing queries and resolving issues promptly.
  • Facilitate communication between different business units to ensure alignment and smooth operations.
  • Manage and track service requests from internal teams, ensuring timely resolution and proper documentation.
  • Collaborate with team members to identify process improvements and implement solutions that enhance efficiency.
  • Maintain a comprehensive understanding of UK Airlines’ policies, procedures, and services to provide accurate information to internal stakeholders.
  • Assist in the preparation and distribution of reports and presentations as required.
  • Participate in training sessions and stay updated on industry trends and best practices in customer service.
  • Handle confidential information with discretion and maintain data integrity.
  • Support the Customer Service Manager in various administrative tasks and projects.

Business Analyst

Edioak (Internship)
06.2021 - 08.2021
  • Developed business requirements models and process workflow diagrams to support the development of new applications
  • Created data models to support the organization's analytics, reporting and dashboards
  • Developed and implemented IT solutions to improve operational efficiency, cost savings and customer service
  • Performed gap analysis to identify opportunities for improvement, process optimization and cost savings
  • Led requirements gathering sessions with cross-functional teams and stakeholders to ensure the development of comprehensive business requirements
  • Coordinated with project teams to develop testing plans and ensure accuracy of system configuration
  • Collaborated with Quality Assurance team to ensure compliance with project timelines and standards
  • Developed comprehensive project plans, identified risks and managed project deliverables
  • Analyzed data to identify trends, potential issues and opportunities for improvement
  • Developed training materials and conducted user training sessions to ensure successful adoption of new systems.

Digital marketing associate

Gamahouse (Internship)
09.2020 - 03.2020
  • Developed and implemented a comprehensive digital marketing strategy for a leading consumer electronics company, resulting in a 20% increase in online sales
  • Managed the development of targeted digital marketing campaigns for a variety of clients, increasing website traffic by 30%
  • Created and implemented effective online advertising campaigns that increased overall brand awareness and engagement
  • Utilized various analytics tools to measure the effectiveness of digital marketing initiatives and report on results
  • Developed and managed a successful email marketing program, driving a 30% increase in revenue
  • Developed and implemented innovative search engine optimization (SEO) strategies, resulting in increased website visibility and organic traffic
  • Created and managed a comprehensive social media strategy, resulting in an increase in followers and engagement
  • Developed and executed an effective content marketing strategy, resulting in a 20% increase in website visits
  • Monitored website performance and analytics to ensure that digital marketing initiatives are meeting desired outcomes
  • Worked collaboratively with stakeholders to ensure effective alignment between digital marketing strategies and business objectives.

Education

Bachelor Of Business Administration -

Chandigarh University
06.2023

Entrepreneurship -

NPTEL
08.2022

Stock market and Cryptocurrency -

IIM Bangalore
06.2022

Social and professional ethics -

LinkedIn
06.2021

Foreign trade and direct investment -

Alison
05.2021

Fundamentals of digital marketing -

Google
06.2020

Skills

  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Effective Communication
  • Problem Solving
  • Product Knowledge
  • Multitasking
  • Active Listening
  • Team Collaboration
  • Time Management
  • Complaint Handling
  • Sales Strategy
  • Lead Generation
  • Market Research
  • Negotiation
  • Partnership Development
  • Sales Forecasting
  • Presentation Skills
  • Networking
  • Target Achievement

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Customer Care Executive

Teleperformance
03.2024 - Current

Business development associate

Byjus
06.2023 - 03.2024

Merchandiser Intern

Monte carlo fashions (Internship)
06.2022 - 07.2022

Content writer

Whitepanda (Internship)
08.2021 - 10.2021

Business Analyst

Edioak (Internship)
06.2021 - 08.2021

Digital marketing associate

Gamahouse (Internship)
09.2020 - 03.2020

Bachelor Of Business Administration -

Chandigarh University

Entrepreneurship -

NPTEL

Stock market and Cryptocurrency -

IIM Bangalore

Social and professional ethics -

LinkedIn

Foreign trade and direct investment -

Alison

Fundamentals of digital marketing -

Google

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Sagar Salwan