Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sagar Sehrawat

Operations
Gurgaon

Summary

Communication – - Strong customer communication etiquette and engage effectively. Work Skill – - Undertake the resolution of issue, requests, dispute, account queries, billing, maximize the sales opportunities & negotiation. - Basic network, device & system troubleshooting, device/SIM swap. Objective:- To be associated with a progressive organization that gives me an opportunity to excel and prove myself and to be a part of a team that dynamically works towards that organization’s objective. Thus, to give the best, to actively participate, to mold and diligently learn while helping others I could grow personally with insights and experience.

Overview

8
8
years of professional experience

Work History

Senior Representative

Concentrix Daksh
Gurgaon
07.2019 - 01.2024
  • Handling live international customer’s queries over the chat
  • Share plans and feature details with postpaid and prepaid customers
  • Identify, contact and build relationship with prospective customers through my skills
  • Responsible for promotion for all type of new plans related to network
  • Help customer to get the latest promotion and offers on their account
  • Expertise the billing related queries.
  • Interacted with customers regularly to maintain and enhance relationships.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

customer care executive

Teleperformance
01.2018 - 09.2018
  • Handling Uber customers queries over email
  • Promoting new plans to existing customers with best benefits.

Assistant coordinator

Allianz
07.2016 - 11.2017
  • Handling calls of Indian Mercedes customers to provide their policy information (RSA)
  • Maintaining accuracy and consistency in delivering support to customers over calls and email.

Education

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DPS Gurgaon, The Northcap university (Formerly ITM university)

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Skills

Project Management

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Interests

Workout

Timeline

Senior Representative

Concentrix Daksh
07.2019 - 01.2024

customer care executive

Teleperformance
01.2018 - 09.2018

Assistant coordinator

Allianz
07.2016 - 11.2017

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DPS Gurgaon, The Northcap university (Formerly ITM university)

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Sagar SehrawatOperations