Sagar Shah

• Analyzed and reported performance data, translating findings into practical improvement actions.
• Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Partnered with upper management in executing functional strategies and reporting capabilities.

• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Outlined work plans, determined resources & prepared timelines as part of project scope determination.
• Created implementation methodologies to control project costs and meet deadlines.
• Developed project plans identifying key issues, approaches and performance metrics.
• Aligning with internal teams and partners to control project status and also alarm concerns on timely basis to all parties involved.
• Managed and completed 18 project within very short period of time
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Supported business continuity and disaster recovery.
• Resolved implementation and operation issues with partners.

• Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
• Led payroll production for multiple companies.
• Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
• Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Coached team members in techniques necessary to complete job tasks.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

• Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
• Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
• Managed payroll data entry and processing for 3000 plus employees to comply with predetermined company guidelines.
• Served as backup for payroll supervisor to process open record requests.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

I worked in WNS for 7 Years for two different process.

• Airline :- Worked under Passenger Revenue Accounting Team in Airline ticket Refunding. Key role was to re-calculate airline ticket on partial and full unitized airline tickets due to voluntary/involuntary reasons.

After 5 years the Airline process contract was over and moved to different process.

• Insurance :- Key role here was to calculate and settle Insurance Policy upon Maturity or Surrender of policy.