Summary
Overview
Work History
Education
Skills
LNGG
Job profile
Strengths
Communication System
Core Competencies
Disclaimer
Timeline
Generic

Sagar Shankar Gujar

Pune

Summary

High-performing as Manager with 8 years of Healthcare experience. In-depth knowledge of healthcare operations & Facility at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.

Overview

9
9
years of professional experience

Work History

  • 1. Responsible for the smooth functioning of HK & PCA activities with respect to manpower services, Maintaining cleaning standards in Hospitals.
  • 2. Follow up for service provider commitments.
  • 3. Co-ordinate with other departments for various requirements related to the dept.
  • 4. Responsible for Management of Connected units like Labs, Guest House, & Hostels.
  • 5. Responsible for Carrying, event management, Bio-medical waste & related reports.
  • 6. Provide demo & training to the new recruited personnel, about handling equipments,& cleaning activities.
  • 7. Assign the duties to the facility Management near above 300 Staff and ensure compliance.

General Admin – Facility

Sahyadri Hospitals Ltd
01.2012 - 01.2016
  • Worked as a Manager Facility and General Administration under operations
  • Handled a team size of 280 outsources staff (Housekeeping, PCA) and all other Administrative work, approximately 1 lac sq. ft. Area providing delightful facility to customers.
  • Implementation of NABH Audit in Sahyadri hospital General administration department
  • Sahyadri Specialty Hospital Karve Road Main Branch

Team Leader – Operations

Sahyadri Hospitals Ltd
01.2009 - 01.2012
  • Worked as a Team Leader (Handled a team of 7 Sr. Coordinators)
  • Front office coordination and billing management.
  • Cash/Credit, Corporate billing, Discount instructions.
  • Supervision of daily token of all Service coordinators on shift.
  • Consultant coordination.
  • Leading Insurance and TPA team.
  • Coordination of Diagnostic Checkups, Corporate Check up.
  • Patient Data mapping for marketing department research purpose.
  • Ensure accurate & timely registration.
  • Supervising report movement & backlogs.
  • OPD to IPD conversion.
  • Customer and staff grievance handling.
  • OP/ IP billing process and HMIS training to staff.
  • Sahyadri Hospital Bopodi Branch

Service Coordinator – Operations

Sahyadri Hospitals Ltd
01.2007 - 01.2009
  • Handling Main Reception, OPD Registration, IPD Registration, Customer Help desk, Insurance desk, and Treasury management.
  • Sahyadri Hospital Kothrud Branch

Education

B.com -

Pune University
Pune, Maharashtra
01.2007

Skills

  • Leadership /communication skills
  • Public Relations, Quality Management,Service Quality Improvement
  • Staff Development, Staff Motivation, Staff Training, Staffing,Team Building, Team Leadership, Team Player
  • Time and Resource Optimization, Time Management,Workflow Planning, Employee Scheduling
  • Multi-unit Operations & Facility Management
  • Fast Learner,Hard-worker, Interpersonal Skills, Administrative Skills,Operations Start-Up
  • Problem Resolution, Performance Analysis, Performance Evaluations

LNGG

English
Marathi
Hindi

Job profile

  • Meeting Arrangements coordination.
  • Parking.
  • Security.
  • Pantry
  • Annual Maintenance Contracts (AMC) & Agreements
  • Billing Management of Payroll and Outsource Staff.
  • Vendor Management (Procurement)
  • Bio-waste Management coordination.
  • Ambulance Service (Transportation)
  • Linen & Laundry
  • Telecommunication (CUG & PRI Line)
  • Housekeeping & Patient Care Attendant
  • Event Management
  • Nursing Hostel Administration
  • Assets Management
  • Legal Compliances related to facility.
  • General administration.

Strengths

  • Man Management & Leadership Skills.
  • Good communications skills.
  • Excellent organisational and influencing skills
  • High confidence level.
  • Die-hard attitude towards target achievement.
  • Ability to work round the clock restlessly.
  • Excellent IT literacy skills in MS Outlook, Word, Excel and Powerpoint.

Communication System

  • Lead by example in exhibiting high levels of service orientation & Proactive customer handling.
  • Handle waiting times / delays.
  • Assist Customer experiencing difficulty.
  • Keep the management informed of significant customer related incidents on the shifts.
  • Ensure adequacy of responses to the patients satisfaction questionnaire.
  • To be completely competent in all front office functional trainings & hold expertise in minimum one skill area.
  • Provide courteous admission / discharge service to the patients.
  • Respond promptly & tactfully to patient request & inquiries.
  • Maintaining the ISO & NABH documents / quality indicators.

Core Competencies

  • Service Excellence
  • Team Player.
  • Technical Competencies:
  • Product knowledge .
  • Attention to detail.
  • Training / Mentoring Skill.
  • Leadership / Behavioral Competencies:
  • Pressussive
  • Empathetic.

Disclaimer

I, hereby affirm that the information given above is true to the best of my knowledge & abilities.

Timeline

General Admin – Facility

Sahyadri Hospitals Ltd
01.2012 - 01.2016

Team Leader – Operations

Sahyadri Hospitals Ltd
01.2009 - 01.2012

Service Coordinator – Operations

Sahyadri Hospitals Ltd
01.2007 - 01.2009

B.com -

Pune University

Similar Profiles

CREATE PROFILE
Sagar Shankar Gujar