SAGAR SONNA
Banking Professional
Mumbai
Summary
With vast banking management experience, my goal is to utilize leadership and sales expertise in a dynamic company to further refined skills. Committed to driving revenue, nurturing relationships, and optimizing team performance, I aim to contribute to a customer-centric organization that values growth and employee development. Leveraging strategic planning, relationship management, and team leadership, I seek to excel as a results-driven sales manager while drawing from adaptability, creativity, and perseverance developed through hobbies like travel, reading, photography, music, and sports.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Vice President
IndusInd Bank
Mumbai
03.2016 - Current
- Successfully managed IndusInd Bank Contact Centre units for Sales
- Outbound, Pre approved Personal loan & Credit card and Merchant
- Acquisition, resulting in positive Outcomes
- Sales Team
- Lead the sales Team to achieve a 100% increase in sales revenue through strategic management and targeted marketing initiatives
- Generated revenue through diverse channel, including Inbound
- Outbound, Video branch, Correspondence, and more
- Oversaw a team of 30 professionals across Mumbai and
- Chennai, managing various products such as Debit cards
- Insurance ( Health and Life), CPP, Account upgrades and
- Channel Migration
- Planned and executed monthly and quarterly contests across centers, collaborating with third-party vendors for sales and drives
- Demonstrated expertise in publishing and managing sales revenue,AOP, and continuous tracking and improvement of sales numbers Outbound Team
- Managed Indusind Bank outbound operations handling a 25 span team for welcome calling and verification of Investments and sales confirmation across various channels
- Successfully diversified the team's effort to contribute to 50% of the total revenue
- Outbound Pre Approved Personal Loan & Credit Card
- Handling and sourcing Pre approved personal loan and credit card to eligible customers
- Total 10 officers managed
- Streamlined the entire channel in January'21
- Process and SOP generated for smooth process
- 100% achievement in the first year
- University of Mumbai sads
- Merchant Acquisition
- Handling customer queries, requests and complaints pertaining to POS via mails and phone total 20 officers handled
- Getting sales done for particular customers through upsell and cross sell.
Team Leader
Contact Centre, IndusInd Bank
Mumbai
06.2014 - 03.2016
- Successfully managed IndusInd Bank Contact Centre units for Sales
- Outbound, Pre approved Personal loan & Credit card and Merchant
- Acquisition, resulting in positive
- Outcomes
- Lead and motivated a team of 25 employees to consistently exceed monthly sales targets, resulting in a remarkable 30% increase in revenue over a 6 month period
- Implemented an effcient communication process that reduced client response time by 50% and significantly improved overall customer satisfaction ratings
- Trained and mentored new team members and employees on product knowledge and sales process ensuring adherence to banking norms and accurate information provision to customers
- Prepared and updated timely management information systems (MIS) reports on sales performance for all centers
- Planned and executed engaging contests to drive impressive sales numbers
Associate Manager
IndusInd Bank
Mumbai
11.2011 - 05.2014
- Managed and allocated customer queries, requests and complaints to team associates
- Conducted daily quality checks for cases actioned by the team associates and provide timely feedback
- Followed up with branches and operations to ensure quick and satisfactory resolution of queries, requests and complaints
- Escalated and highlighted cases if timely resolution was not received by the concern team
- Prepared Business MIS reports and analyzed area of improvement
Education
MBA - Finance
Welingkar Institute
Mumbai 01.2019 - 01.2021
B.COM - Finance
Mumbai Uiniversity
Mumbai 06.2006 - 01.2011
Skills
Team Leadership
Timeline
MBA - Finance
Welingkar Institute
01.2019 - 01.2021
Assistant Vice President
IndusInd Bank
03.2016 - Current
Team Leader
Contact Centre, IndusInd Bank
06.2014 - 03.2016
Associate Manager
IndusInd Bank
11.2011 - 05.2014
B.COM - Finance
Mumbai Uiniversity
06.2006 - 01.2011
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