Sagar Tilekar
Payroll Ops Manager, U.S
Pune,MH
Summary
Dynamic Payroll Ops Manager at Amazon Development Center India with a proven track record in operational excellence and workforce planning. Enhanced employee engagement through targeted training initiatives, while driving process automation that significantly improved efficiency. Skilled in developing standard operating procedures and fostering a culture of continuous improvement to elevate service quality.
Overview
18
18
years of professional experience
Work History
Payroll Ops Manager, U.S
Amazon Development Center India
06.2019 - Current
- Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Collaborated with human resources to recruit top talent in alignment with organizational needs, contributing to a skilled workforce capable of driving company success.
- Increased customer satisfaction by implementing service improvements based on feedback analysis.
Client Service Lead
ADP Private Ltd
12.2010 - 06.2019
- Spearheading a group of US based clients with a team of 10 members.
- Administering service operations for achieving quality services for different teams.
- Assessing customer feedback, evaluating areas of improvements & providing critical feedback to Associates on improvements and achieving higher customer satisfaction.
- Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency.
- Monitoring service operations with focus on implementing policies & procedures; developing and streamlining systems
Ensured timely one on ones and appropriate feedback along with leave management. - Monitored compliance with SOP for all shared services; ensured that the Payroll Team meets client expectations as per SLA.
- Meeting deadlines and turnaround time without compromising on quality norms and adhering to SLA; setting up targets, SOP & SLA and maintaining CTQ (Critical to Quality) targets.
- Managed entire gamut of quarter-end tasks with 100% accuracy and trained the team on same to avoid any amendments or W2C
Specialist Quality
Tata Business Support Services Ltd
10.2007 - 04.2010
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Led quality assurance efforts, maintaining high standards for all products and services.
Education
Master of Arts - Political Science
Savitribai Phule Pune University
Pune 04.2001 -
Bachelor of Law - LLB
Savitribai Phule Pune University
Pune 04.2001 -
Bachelor of Arts - Political Science
Savitribai Phule Pune University
Pune 04.2001 -
Skills
Workforce planning
Timeline
Payroll Ops Manager, U.S
Amazon Development Center India
06.2019 - Current
Client Service Lead
ADP Private Ltd
12.2010 - 06.2019
Specialist Quality
Tata Business Support Services Ltd
10.2007 - 04.2010
Master of Arts - Political Science
Savitribai Phule Pune University
04.2001 -
Bachelor of Law - LLB
Savitribai Phule Pune University
04.2001 -
Bachelor of Arts - Political Science
Savitribai Phule Pune University
04.2001 -
Similar Profiles
G Vamshi KrishnaG Vamshi Krishna
Technical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. LtdTechnical Executive at Amazon Development center India Pvt. Ltd through Shankar Electrical Services India Pvt. Ltd
Amrutha Raju GAmrutha Raju G
Sales Specialist AGL- US at Amazon Development Center India Private LimitedSales Specialist AGL- US at Amazon Development Center India Private Limited
Kangkan Moni KalitaKangkan Moni Kalita
Investigation Specialist-EN at Amazon Development Center India Pvt. LtdInvestigation Specialist-EN at Amazon Development Center India Pvt. Ltd
Pranav BarurePranav Barure
Sr. Sales Consultant at Pepperfry.comSr. Sales Consultant at Pepperfry.com
JYOTI DHANUKJYOTI DHANUK
Senior Engineer at L&T Technology ServicesSenior Engineer at L&T Technology Services