Reading Books, Listening to Music and Walking in Nature
Sagar Velpula
Assistant Manager (Operations)
Renigunta
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional customer relations aptitude and strong relationship-building skills. Utilizes independent decision-making skills and sound judgment to drive positive outcomes for company success. Committed to leveraging training, monitoring, and morale-building abilities to increase employee engagement and elevate performance levels.
Overview
16
16
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Assistant Manager (Hub Operations)
QWIK SUPPLY CHAIN PVT LTD (RELIANCE RETAIL)
02.2021 - Current
- Effectively manage performance, and develop a strong Leadership Team.
- - Daily delivery, pickup, and execution.
- - Vehicle route planning.
- - Coordination with the Central Team for execution support.
- - Customer delight through excellence in operations, profit creation, and cost optimization.
- - Strategic and customized operations model for customers. TAT optimization, geography expansion for additional reaches. Capacity modeling.
- Vendors' development, business partners' development, change and crisis management, and commercial acumen.
- Always to be a "People Man," mentoring and coaching the team, team building, cultural changes awareness program, succession planning, and career pathing.
- - Make recommendations for improvements to procedures.
- - Maintaining delivery and pickup SLA of more than 95%.
- - Maintaining on-time line haul dispatch above 95%.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervising day-to-day operations to meet performance, quality, and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Preparing 3PL and HIH (Hub in Hub) data for invoicing on a monthly basis.
Branch Manager (Operations)
DTDC Express Ltd.
03.2018 - 05.2020
- Effectively manage performance, and develop a strong Leadership Team.
- - Act as the escalation point for sensitive client issues, working to resolve them in a timely fashion, and providing a satisfactory response to the client.
- - Review and manage metrics to identify trends and areas for improvement.
- - Ensure timely, concise communication with key business partners and senior management.
- - Results-oriented – execute tasks and initiatives effectively and efficiently.
- - Manage operational risk within the team; assess risks, and ensure adequate detective and preventative controls are in place to mitigate risk.
- - Make recommendations for improvements to procedures.
- First, middle, and last mile activities at the branch level.
- - Ensure that all the given reports are maintained and updated as per the company's requirements.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Logistics Clerk (Inbound & Outbound)
Axiom Telecom (Dubai, UAE)
08.2014 - 09.2017
- - Handling Goods Receipt Note (GRN) for the shipments received.
- - Daily GRNs report to admin.
- Handling the pullback process from outlets, the system of pulling stocks from outlets to the warehouse to meet the requirements of other outlets.
- - Daily inspection report on retail to stakeholders.
- Handling goods in the Discrepancy Report (GIDR) process, and the process of insurance claims from various brands for conformance and non-conformance damages.
- Reduced order processing time with accurate data entry and timely communication.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
- Assisted in budget planning for logistics department, monitoring expenditures and identifying opportunities for cost reduction.
- Coordinated with transportation providers for cost-effective freight solutions, ultimately reducing shipping expenses.
- Supported warehouse safety compliance by adhering to established protocols and reporting potential hazards promptly.
- Stepped up and managed logistics department tasks during supervisor absences.
- Participated in staff training sessions to improve team performance and overall efficiency within the logistics department.
- Prepared comprehensive reports on logistics activities, providing valuable insights for decision-making purposes within the organization.
- Maintained accurate records of inbound and outbound shipments, improving overall supply chain efficiency.
- Played a key role in successful product launches by coordinating distribution efforts in a timely manner.
Dispatch Associate
PNRS Logistics & Marketing
03.2009 - 12.2011
- - Coordinating with field staff and dispatching the material (cement).
- - Taking direct orders from clients and dispatching the material (cement).
- Coordinating with the head office to solve the issues of clients.
- Replying to the everyday clients' emails and providing them with the required data.
- - Managing all day-to-day operational work, service-related issues within the areas of responsibility.
- Coordinating with all departmental heads in solving any critical issues.
- - Maintaining an average of 98% accuracy in manually filled information for dedicated clients.
- - Handling the escalated issues with the operations and documentation team.
- - Distribute all official announcements to clients, and maintain an up-to-date client.
- Assisted with route planning for optimal use of resources, reducing fuel consumption and transportation expenses.
- Reduced response times by implementing a more efficient dispatch system, leading to higher levels of customer satisfaction.
- Collaborated with warehouse personnel to expedite order processing and minimize delays, contributing to improved customer service ratings.
- Managed high-stress situations effectively, prioritizing urgent requests while maintaining overall operational efficiency.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Assisted in resolving customer complaints and grievances.
- Managed customer accounts and invoicing.
- Scheduled and organized delivery routes.
- Utilized customer feedback to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Received new orders, prepared documentation, and assigned personnel.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Answered phone calls and responded to customer emails.
Education
B. Com - Computers
Dravidian University
Kuppam, India07-2013
Intermediate - MPC
Krishna Teja Junior College
Tirupati, India06-2005
Tenth -
Bhuvanagiri Public School
Kukkaladoddi, India03-2002
Skills
Operations management
Certification
Supply Chain Foundations: Risk and Resilience
CAREER ABSTRACT
- Three Years Nine Months total experience as Dispatch Associate.
- Three Years Two Months experience in Logistic (Inbound & Outbound) at Axiom Telecom, Dubai.
- One Year Two Months experience as Branch Manager in DTDC Express Ltd.
- Currently working for Qwik Supply Chain Pvt Ltd (Reliance Retail) as Assistant Manager (Hub Operations).
- E Commerce (Deliveries, Pick Ups, Cash Management and Fleet Management).
- Committed to continued excellence and commended for exemplary performance.
- Highly accomplished, competent, self-motivate, good communication skills, and personal rapport.
- Accurate, precise and highly ethical in all work-related assignments-able to fulfil corporate goals and objectives.
KNOWN KNOWLEDGE AND TRAINED:
- Having good knowledge of Stock Keeper.
- E Commerce (Deliveries, Pick Ups, Cash Management and Fleet Management).
- Critical Thinking & Collaboration Principles
- Critical thinking and problem solving
- Decision Making
- Ability to Work in a Team
- Communication Skills
Interests
Disclaimer
I, the undersigned, certify That to the best of my knowledge and believe this resume correctly describes my qualification, my experience and myself.
Date : Today
Place : Renigunta
Name : Sagar Velpula
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Timeline
Supply Chain Digitization: Strategy and Design
07-2025
Supply Chain Foundations: Risk and Resilience
06-2025
RLA-Foundational Leadership Program.
03-2025
Master Certification Course in Complex Problem Solving from RR Academy of Future Skills
10-2021
Assistant Manager (Hub Operations)
QWIK SUPPLY CHAIN PVT LTD (RELIANCE RETAIL)
02.2021 - Current
Branch Manager (Operations)
DTDC Express Ltd.
03.2018 - 05.2020
Logistics Clerk (Inbound & Outbound)
Axiom Telecom (Dubai, UAE)
08.2014 - 09.2017
Dispatch Associate
PNRS Logistics & Marketing
03.2009 - 12.2011
B. Com - Computers
Dravidian University
Intermediate - MPC
Krishna Teja Junior College
Tenth -
Bhuvanagiri Public School
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