Sagar Vijaykumar Rokade
IT Infrastructure & Team Leader
Panvel
Summary
Dynamic IT Leader with 18 years of expertise in infrastructure management, hardware, networking, and mobility operations. Skilled in optimizing systems, enhancing uptime, and leading high-performing teams. Proven ability to align technology initiatives with business objectives, drive digital transformation, and deliver sustainable results through innovation and strategic leadership.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Assistant Manager – IT Infrastructure
MindTech Solutions Pvt. Ltd.
01.2008 - Current
- Managing and maintaining IT infrastructure for 1300 + active users across multiple departments.
- Active Directory Management: Creating, modifying, and managing user accounts, access rights, and security groups.
- Office 365 Administration: Handling heavy-user mailboxes, scheduling backups, converting data into PST, and saving securely on storage devices.
- Managing network racks, switches, routers, and cabling infrastructure across company locations.
- Installing, configuring, and resolving issues for Jewellery ERP Software and related business applications.
- Administering ESSL biometric database including user enrollment, synchronization, and multi-device configuration.
- Managing EPBX Systems with 1500 + IP and analog extensions.
- Overseeing CCTV infrastructure – managing cabling, configuration, and submitting monthly CCTV storage reports to management.
- Executing floor-wise IT setup during new projects, including cabling layouts, labeling, and equipment deployment.
- Coordinating with vendors from project planning to successful completion, ensuring timely delivery and compliance.
- Preparing project documentation, network diagrams, and maintaining asset/inventory reports.
- Supervising L1 engineers, monitoring daily IT portal activities, and resolving escalated technical issues.
- Managing digital signage displays for Admin & Marketing teams and uploading Jewellery-related content.
- Maintaining and troubleshooting IP-based paging systems.
- Managing enterprise mobility infrastructure (250–300 mobile phones and 250 tablets) using MDM tools for control and compliance.
- Coordinating with the Software Development Team for in-house production applications – collecting user feedback, identifying improvement areas, and driving updates based on production needs.
- Managing O365 backups, AD access control, and hardware inventory audits to ensure security and compliance.
- Currently functioning as IT Team Leader
- Led IT infrastructure initiatives by implementing cloud solutions, resulting in enhanced system performance and reliability.
- Collaborated with cross-functional teams to streamline network operations, improving response times and overall service quality.
- Developed and executed disaster recovery plans, ensuring business continuity and minimizing downtime across critical systems.
- Managed vendor relationships and procurement processes, optimizing costs and enhancing service delivery for IT assets.
- Mentored junior staff on infrastructure management best practices, fostering a culture of continuous improvement and knowledge sharing.
- Conducted regular system audits and performance assessments, identifying areas for optimization and ensuring compliance with industry standards.
- Implemented user training programs for new technologies, increasing user adoption rates and reducing support requests significantly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Spearheaded the integration of Agile methodologies in project management, which enhanced team collaboration and project delivery timelines.
Education
Diploma - Electronics & Computer Engineering
Jetking Computer Education
Mumbai03.2011
Cisco Certified Network Associate (CCNA) - 200-125 - Cisco Certified Network Associate
ATHAIS TECHNOSOFT PVT.LTD
Mumbai04.2018
T.Y.B.A. - Sociology
Mumbai University
Mumbai03.2011
H.S.C. - Humanities / Arts Stream
Mumbai University
Mumbai03.2007
S.S.C. - General Education
Mumbai University
Mumbai03.2005
Skills
Personal Strengths
- Strong leadership and team management skills
- Excellent communication and coordination abilities
- Analytical problem-solving and project planning capabilities
- Reliable, proactive, and deadline-driven
Timeline
Assistant Manager – IT Infrastructure
MindTech Solutions Pvt. Ltd.
01.2008 - Current
Diploma - Electronics & Computer Engineering
Jetking Computer Education
Cisco Certified Network Associate (CCNA) - 200-125 - Cisco Certified Network Associate
ATHAIS TECHNOSOFT PVT.LTD
T.Y.B.A. - Sociology
Mumbai University
H.S.C. - Humanities / Arts Stream
Mumbai University
S.S.C. - General Education
Mumbai University