Sagar Vijaykumar Rokade
IT Infrastructure & Team Leader
Panvel
Summary
Dynamic IT Leader with 18 years of expertise in infrastructure management, hardware, networking, and mobility operations. Skilled in optimizing systems, enhancing uptime, and leading high-performing teams. Proven ability to align technology initiatives with business objectives, drive digital transformation, and deliver sustainable results through innovation and strategic leadership.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Assistant Manager – IT Infrastructure
MindTech Solutions Pvt. Ltd.
01.2008 - Current
- Managing and maintaining IT infrastructure for 1300 + active users across multiple departments.
- Active Directory Management: Creating, modifying, and managing user accounts, access rights, and security groups.
- Office 365 Administration: Handling heavy-user mailboxes, scheduling backups, converting data into PST, and saving securely on storage devices.
- Managing network racks, switches, routers, and cabling infrastructure across company locations.
- Installing, configuring, and resolving issues for Jewellery ERP Software and related business applications.
- Administering ESSL biometric database including user enrollment, synchronization, and multi-device configuration.
- Managing EPBX Systems with 1500 + IP and analog extensions.
- Overseeing CCTV infrastructure – managing cabling, configuration, and submitting monthly CCTV storage reports to management.
- Executing floor-wise IT setup during new projects, including cabling layouts, labeling, and equipment deployment.
- Coordinating with vendors from project planning to successful completion, ensuring timely delivery and compliance.
- Preparing project documentation, network diagrams, and maintaining asset/inventory reports.
- Supervising L1 engineers, monitoring daily IT portal activities, and resolving escalated technical issues.
- Managing digital signage displays for Admin & Marketing teams and uploading Jewellery-related content.
- Maintaining and troubleshooting IP-based paging systems.
- Managing enterprise mobility infrastructure (250–300 mobile phones and 250 tablets) using MDM tools for control and compliance.
- Coordinating with the Software Development Team for in-house production applications – collecting user feedback, identifying improvement areas, and driving updates based on production needs.
- Managing O365 backups, AD access control, and hardware inventory audits to ensure security and compliance.
- Currently functioning as IT Team Leader
- Led IT infrastructure initiatives by implementing cloud solutions, resulting in enhanced system performance and reliability.
- Collaborated with cross-functional teams to streamline network operations, improving response times and overall service quality.
- Developed and executed disaster recovery plans, ensuring business continuity and minimizing downtime across critical systems.
- Managed vendor relationships and procurement processes, optimizing costs and enhancing service delivery for IT assets.
- Mentored junior staff on infrastructure management best practices, fostering a culture of continuous improvement and knowledge sharing.
- Conducted regular system audits and performance assessments, identifying areas for optimization and ensuring compliance with industry standards.
- Implemented user training programs for new technologies, increasing user adoption rates and reducing support requests significantly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Spearheaded the integration of Agile methodologies in project management, which enhanced team collaboration and project delivery timelines.
Education
Diploma - Electronics & Computer Engineering
Jetking Computer Education
Mumbai03.2011
Cisco Certified Network Associate (CCNA) - 200-125 - Cisco Certified Network Associate
ATHAIS TECHNOSOFT PVT.LTD
Mumbai04.2018
T.Y.B.A. - Sociology
Mumbai University
Mumbai03.2011
H.S.C. - Humanities / Arts Stream
Mumbai University
Mumbai03.2007
S.S.C. - General Education
Mumbai University
Mumbai03.2005
Skills
Networking: LAN/WAN, VLAN, Wi-Fi access points, structured cabling, rack management, switch & router configuration
Hardware: Desktop/Laptop setup, preventive maintenance, and troubleshooting
Servers & Systems: Active Directory, Windows Server, File Sharing, and Data Backup
Email & Collaboration: Microsoft 365, Outlook, PST Management, Exchange Online
Security & Access Control: ESSL Biometric, CCTV Systems, Access Card Systems
Biometric database administration
ERP software installation
Network management
EPBX systems management
CCTV infrastructure oversight
IT project coordination
Technical issue resolution
Digital signage management
Mobile device management
Team leadership
IT asset management
Problem-solving
Project management abilities
Adaptability and flexibility
Team collaboration
Personal Strengths
- Strong leadership and team management skills
- Excellent communication and coordination abilities
- Analytical problem-solving and project planning capabilities
- Reliable, proactive, and deadline-driven
Timeline
Assistant Manager – IT Infrastructure
MindTech Solutions Pvt. Ltd.
01.2008 - Current
Diploma - Electronics & Computer Engineering
Jetking Computer Education
Cisco Certified Network Associate (CCNA) - 200-125 - Cisco Certified Network Associate
ATHAIS TECHNOSOFT PVT.LTD
T.Y.B.A. - Sociology
Mumbai University
H.S.C. - Humanities / Arts Stream
Mumbai University
S.S.C. - General Education
Mumbai University