Exploring New Places, Reading, Cooking
SAGAR VIKAS CHARPE
Nagpur
Summary
Dynamic operations professional with strong management skills, seeking opportunities to leverage a diverse skill set in a challenging environment. Proven ability to drive efficiency and optimize processes while fostering team collaboration and growth. Committed to continuous improvement and dedicated to achieving organizational goals through innovative solutions. Eager to contribute expertise in operations management to enhance overall performance and success.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Freelance Crop Consultant
Self-Employed
Nagpur
09.2023 - Current
- Delivered on-site crop consultation services to 50+ farmers across 5+ villages, diagnosing pest infestations, crop diseases, and soil nutrient deficiencies to improve crop health and productivity.
- Conducted regular field inspections to monitor crop conditions, identify early-stage risks, and implement timely corrective action plans.
- Recommended tailored fertilizer programs and crop protection strategies, helping farmers reduce losses and improve yield quality.
- Coordinated with local agricultural retailers and suppliers to ensure timely availability of agro-products, improving treatment adoption and farmer satisfaction.
- Built long-term relationships with farming communities through continuous technical support and follow-up visits.
Post Sales Operations - Lead
Spinny
Mumbai
07.2021 - 06.2023
- Drove operational transformation by reducing RC transfer TAT from 84 days to 22 days (74% improvement), significantly enhancing customer experience and process efficiency.
- Implemented automated, data-driven centralized monitoring systems, replacing manual tracking and improving visibility, reporting accuracy, and accountability.
- Ensured 100% CRM compliance, strengthening governance, performance monitoring, and process standardization.
- Led cost optimization initiatives and vendor negotiations, improving margins while maintaining service quality and turnaround timelines.
- Managed and mentored a cross-functional operations team, fostering ownership, productivity, and performance discipline.
- Oversaw end-to-end back-office operations, escalation management, and issue resolution, ensuring business continuity in high-volume environments.
- Acted as a key liaison between hub, supply, and city operations teams, driving seamless cross-functional coordination.
- Applied domain expertise to identify operational bottlenecks and implement scalable solutions, improving overall workflow efficiency.
- Championed a customer-first approach, proactively resolving pain points and improving post-sale satisfaction.
Marketing & Operations Associate
EGain Coorporation
Remote
08.2020 - 04.2021
- Executed data sourcing and lead generation initiatives, providing high-quality prospects to support sales and marketing campaigns.
- Managed email marketing campaigns, improving outreach efficiency and audience engagement.
- Leveraged LinkedIn Sales Navigator to identify and connect with potential clients, expanding the company’s professional network and pipeline.
- Built automated marketing lists using UiPath, streamlining workflow and reducing manual effort.
Education
MBA - OPERATIONS
INSTITUTE FOR FUTURE EDUCATION ENTREPRENEURSHIP AND LEADERSHIP
Lonavla, India 04.2001 -
Bachelor of Engineering - CIVIL
RTMNU NAGPUR UNIVERSITY
Nagpur, India 04.2001 -
Skills
Process Improvement
Operations Management
Vendor Management
Stakeholder Communication
Excel proficiency
Microsoft PowerPoint proficiency
Team leadership
Team leadership
Accomplishments
- Received Best Employee Award (Spinny)
Certification
AIQM SIX SIGMA GREEN BELT
Interests
Timeline
Freelance Crop Consultant
Self-Employed
09.2023 - Current
Post Sales Operations - Lead
Spinny
07.2021 - 06.2023
Marketing & Operations Associate
EGain Coorporation
08.2020 - 04.2021
MBA - OPERATIONS
INSTITUTE FOR FUTURE EDUCATION ENTREPRENEURSHIP AND LEADERSHIP
04.2001 -
Bachelor of Engineering - CIVIL
RTMNU NAGPUR UNIVERSITY
04.2001 -