SAGAR V. PARAKH
Mumbai
Overview
23
23
years of professional experience
Work History
Sales & Operations Coordinator
Akshata Enterprise
04.2025 - Current
- Oversee vendor administration and contract coordination, ensuring timely procurement, accurate documentation, and consistent communication with external suppliers.
- Act as a central point for sales coordination, managing order processing, quotation follow-ups, and customer communication to support the sales team and ensure smooth deal closures.
- Maintain a positive and efficient work atmosphere by facilitating interdepartmental collaboration and supporting team workflows, contributing to higher staff productivity and morale.
- Handle MIS reporting and data analysis, preparing daily/weekly sales and operational reports for management review and decision-making.
- Track vehicle movement and logistics flow, ensuring on-time deliveries and minimizing route delays through close coordination with transport teams.
- Support inventory control and stock planning, aligning with demand forecasts and purchase cycles to maintain supply-chain efficiency.
- Resolve vendor and customer queries promptly, enhancing service levels and maintaining strong business relationships.
- Coordinate with finance and operations teams for billing accuracy, timely invoicing, and process compliance.
Operations Manager
MLPL
Mumbai
09.2023 - 03.2025
- Company Overview: Mumbai
- Led and developed a team of 50+ cross-functional staff, instituting structured SOPs, clear performance KPIs, and regular workflow audits, which enhanced productivity.
- Designed and implemented comprehensive performance dashboards and KPI tracking systems, enabling real-time visibility into key operational metrics.
- Mumbai
Sales Officer – HoReCa Division
Simbhaoli Sugar Ltd.
Mumbai
12.2020 - 05.2023
- Company Overview: Mumbai
- Consistently achieved and exceeded 100% of sales targets in the HoReCa segment by leveraging deep market knowledge and tailored client solutions.
- Expanded the regional distribution network by 30% through onboarding and managing high-potential distributors and sub-distributors.
- Strengthened B2B relationships, improving client retention and increasing average revenue per customer by 20%.
- Conducted competitive analysis and market mapping, leading to improved positioning and pricing strategies.
- Mumbai
Sales Officer – HoReCa Division
Uttam Sugar Mills Ltd.
06.2019 - 06.2020
- Developed and implemented territory-specific sales strategies tailored to HoReCa clients, including hotels, restaurants, and catering businesses—resulting in a 20% increase in lead conversions within 6 months.
- Leveraged market research and client feedback to identify pain points in supply and pricing, refining sales tactics and introducing value-added services that improved client satisfaction.
- Initiated a structured client engagement model, including regular check-ins, product demos, and relationship-building efforts that strengthened brand loyalty and retention.
- Collaborated with distributors and channel partners to ensure timely delivery and stock availability, helping reduce stock-outs and order delays by 30%.
- Organized localized marketing promotions and product trials to generate interest in new offerings and penetrate underserved markets, increasing visibility and order volumes.
- Maintained detailed records of customer preferences, pricing negotiations, and purchase cycles, allowing for personalized service and smarter forecasting.
- Coordinated with internal departments (logistics, accounts, customer service) to ensure seamless order fulfilment and post-sale support.
Team Leader – Logistics Operations
Century Cargo Carrier Pvt. Ltd.
04.2018 - 05.2019
- Supervised and managed real-time vehicle tracking and MIS systems for a fleet operating across regional and national routes, enabling high transparency and minimizing route deviations.
- Ensured 100% compliance with service-level agreements (SLAs) by proactively monitoring delivery timelines, identifying potential delays, and resolving bottlenecks through rapid coordination with drivers and dispatch teams.
- Implemented automated MIS dashboards and reporting tools, improving decision-making accuracy and reducing manual reporting errors by 40%.
- Optimized route planning and load management strategies, which contributed to a 15% reduction in fuel costs and better asset utilization.
- Facilitated daily coordination between operations, warehouse, and transport teams, ensuring real-time updates, timely dispatches, and issue resolution.
- Trained junior staff and logistics coordinators on the use of tracking systems and standard operating procedures, increasing overall team efficiency.
- Maintained direct communication with clients for updates and support, enhancing customer satisfaction and trust in service reliability.
- Conducted performance audits and submitted monthly logistics reports to senior management with data-driven recommendations for continuous improvement.
Store Manager
Optical Showroom
Pune
01.2011 - 12.2018
- Company Overview: Pune
- Led daily operations of the retail store, including inventory control, procurement, billing, and optical lab coordination, ensuring consistent store performance and customer satisfaction.
- Managed product sourcing and vendor relationships, negotiating favorable terms and ensuring timely delivery of lenses, frames, and accessories to maintain stock health and variety.
- Streamlined inventory processes using stock tracking tools and reorder alerts, reducing stock discrepancies by 30% and minimizing dead stock.
- Supervised and trained a team of optical sales associates and lab technicians, fostering a service-oriented culture and boosting team productivity.
- Ensured accurate prescription fulfillment and lens fitting in collaboration with in-house optometrists, maintaining a high standard of optical precision and customer trust.
- Delivered personalized customer experiences, including vision consultations, product recommendations, and after-sales service—resulting in a 25% increase in repeat business.
- Launched local promotional campaigns and loyalty programs, driving footfall and improving month-over-month sales.
- Handled escalated customer concerns and resolved issues promptly, maintaining a positive brand image and high customer satisfaction ratings.
- Pune
Store Manager
Adidas Showroom
Ahmedabad
01.2008 - 01.2011
- Company Overview: Ahmedabad
- Supervised retail operations, staff scheduling, and sales targets.
- Rolled out seasonal campaigns, increasing footfall and revenue.
- Ahmedabad
Store Manager
Baskin Robbins
Surat
01.2003 - 01.2008
- Company Overview: Surat
- Drove daily operations and staff productivity.
- Implemented customer loyalty initiatives, increasing repeat business.
- Surat
Education
High School Diploma -
Sadhvi. Pritisudhaji English Medium School
Shirdi03-2001
Skills
- Vendor management
- Contract coordination
- Inventory control
- Order processing
- Supply chain management
- Customer relationship management
- Logistics optimization
- Performance tracking
Timeline
Sales & Operations Coordinator
Akshata Enterprise
04.2025 - Current
Operations Manager
MLPL
09.2023 - 03.2025
Sales Officer – HoReCa Division
Simbhaoli Sugar Ltd.
12.2020 - 05.2023
Sales Officer – HoReCa Division
Uttam Sugar Mills Ltd.
06.2019 - 06.2020
Team Leader – Logistics Operations
Century Cargo Carrier Pvt. Ltd.
04.2018 - 05.2019
Store Manager
Optical Showroom
01.2011 - 12.2018
Store Manager
Adidas Showroom
01.2008 - 01.2011
Store Manager
Baskin Robbins
01.2003 - 01.2008
High School Diploma -
Sadhvi. Pritisudhaji English Medium School
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