Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic

SAGAR YELAVE

Kalyan

Summary

Dedicated professional seeking to contribute to organizational excellence through hard work and commitment.

Overview

9
9
years of professional experience

Work History

Escalation Team Member

Lenovo
Mumbai
01.2024 - Current
  • Worked as part of the escalation lead team for the Reliance Retail project, responsible for addressing priority issues raised by stakeholders, including end users and business representatives.
  • Enhanced overall performance by overseeing the tracking, monitoring, and identification of critical issues in collaboration with L1 and L2 teams.
  • Maintained accurate and up-to-date records of ticket progress for reporting purposes, ensuring timely communication with the team.
  • Monitored performance metrics related to customer escalations such as response times, resolution rates.
  • Participated in regular meetings with internal stakeholders to discuss strategies for improving service levels.

Service Desk Analyst

Lenovo
Mumbai
03.2023 - 01.2024
  • Work as a L1 service desk engineer at Reliance Retail Limited project.
  • Provided support for SAP, printers, PCs/desktops, and POS systems in a fast-paced environment.
  • used ticketing took HPSM / Ameyo for calling purpose
  • Key responsibilities to resolve end user issues, working as a support team member.
  • Supported the efficient functioning of R-POS application at Reliance retail stores.
  • working on RPOS system/ r-office tools using KEDB for resolving issue

Technical Support

Wipro Infotech
Mumbai
07.2015 - 02.2017
  • Resolved issues with the Customers billing System (Enterprise CRM) and User queries for Form issues, data migration and error correction in the new system (E-CRM)
  • data Migration from old system OSM from E-CRM [Manually/Bulk]
  • Contributed to the CRM support team at Vodafone India Ltd., ensuring efficient utilization of CRM software for managing customer billing systems. Collaborated in conducting UAT sessions with Client Project team members.
  • Conducted tanning session for newly joined analyst for E-CRM system.
  • Participated in the new product development team for Siebel CRM, responsible for gathering inputs from diverse stakeholders and team members.

Education

Bachelor of Science - Information Technology

K.M.Agrawal College of Arts, Science & Commerce
Kalyan
05-2012

H.S.C. -

K.M.Agrawal College of Arts, Science & Commerce
Kalyan
05-2009

S.S.C. -

Shishu Vikas Vidyalay
Kalyan
01-2007

Skills

  • SQL SERVER 2008
  • PL-SQL
  • Portal management
  • Report Generation
  • Team Collaboration
  • Adaptability and Flexibility
  • Customer service excellence
  • Self Motivation
  • POS Systems and Ordering Platforms
  • Process Improvement
  • SQL and Databases
  • Active Listening
  • Project Coordination

Personal Information

  • Father's Name: Balkrishna Gaba Yelave
  • Mother's Name Sunanda Balkrishna Yelave
  • Date of Birth: 04/04/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

English, Hindi, Marathi

Hobbies and Interests

Listening Songs

Reading books 

Disclaimer

The Information Furnished Above is True to the Best of My Knowledge & belief.

Timeline

Escalation Team Member

Lenovo
01.2024 - Current

Service Desk Analyst

Lenovo
03.2023 - 01.2024

Technical Support

Wipro Infotech
07.2015 - 02.2017

Bachelor of Science - Information Technology

K.M.Agrawal College of Arts, Science & Commerce

H.S.C. -

K.M.Agrawal College of Arts, Science & Commerce

S.S.C. -

Shishu Vikas Vidyalay

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