Sagar Babasaheb Parjane
Pune
Summary
Dedicated and customer-focused Client Services Manager with 9+ years of experience in IT service management. Eager to offer strong communication skills as experienced working with both local as well as international customers for customized needs and solutions.
Overview
9
9
years of professional experience
Work History
Senior Executive
Tata communication transformation limited
Pune
12.2022 - Current
- Managing fixed line products like Internet leased line, L2 /L3 MPLS, last mile RF, PRI, NPLC, IPLC for Premium accounts of VIL End-to-End accountability of Major Incidents.
- Ensure major incident process adherence & SLA management, timely updates to customer, RFO closure.
- Daily review of performance and timely deliveries of SLA’s Attending monthly reviews with customer & Vi Service managers.
- Resource management during outages & shrinkages Initiating cross functional team coordination ensuring effective handshake.
- Engage Problem Management team on a regular basis to highlight and eliminate reoccurring issues
- · Coordination with customer and arranging bridge between multiple stakeholders for resolution.
- · Good understanding of process like change management and problem management.
Customer Executive
Tata communications limited
Pune
03.2019 - 11.2022
- Part of Critical Response Team as Incident Manager to manage all Incidents & Service Requests related to client.
- Responding with ownership and urgency to escalated issues.
- Engage and coordinate with partners, vendors and/or third parties to resolve critical and major network problems.
- Ensures Incident Management processes are followed with best practices across
- Communicate and provide status of Critical and Major Incidents to the stake holders.
- Responsible for overall Global Service NOC operations and Problem Management Team. And ensuring all the SLAs are met.
- Check & verify PE router to CE Router part of MPLS circuits with the help of different networking tools.
Associate Engineer
Prompt Perssonal
Pune
08.2015 - 02.2019
- -Handling of corporate customer’s complaints through tools such as BMC Remedy, SNOW and troubleshooting their links.
- -Cross verification of shared RFO to end customer & resolving customer queries related with RFO.
- -Incident management & within time escalation to meet all SLA of the incidents.
- -Handling Leased line issues such as complete link down, packet drops, latency, link flapping, LOS caused due to interference issues.
- Responsible for checking different logs & troubleshooting on Cisco Routers, Switches, Converters and MUX.
- Resolving the customer TACs within predefined TAT, Handling Escalations. •Coordinating with customer for knowledge transfer regarding issues, process •
- implementation and case closures.
Education
Bachelor of Engineering - Electronics And Telecommunication Eng (64.06%)
Pune University
Diploma (Electronics & Telecommunications) (71.33%) -
MSBTE
H.S.C(52.17%) -
Maharashtra State Board
S.S.C (72.56%) -
Maharashtra State Board
Skills
- Incident Management
- Change management
- Problem Management
- Major incident management
- Incident diagnostics
- Root-cause analysis
- Escalation management
PERSONAL PROFILE
- Gender: Male
- Marital Status : Married
- Languages: English, Hindi, Marathi.
- Address :D-403, Sumanshilp, Alandi road, Parandenagar, Dighi, Pune-15. Maharashtra
Declaration I hereby declare that, all the information given above is true and I hold the responsibility of its authenticity.
Date:
Place:
[Sagar Parjane]
Timeline
Senior Executive
Tata communication transformation limited
12.2022 - Current
Customer Executive
Tata communications limited
03.2019 - 11.2022
Associate Engineer
Prompt Perssonal
08.2015 - 02.2019
Bachelor of Engineering - Electronics And Telecommunication Eng (64.06%)
Pune University
Diploma (Electronics & Telecommunications) (71.33%) -
MSBTE
H.S.C(52.17%) -
Maharashtra State Board
S.S.C (72.56%) -
Maharashtra State Board
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