Sagar Eknath Pawar
Senior Manager Of Product Management
Bangalore (WFH: Mumbai)
Summary
Encouraging Product Leader with 14+ years of experience and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Highly skilled in identifying opportunities to maximize revenue. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Senior Manager, Product Management
Lowe's Services India Pvt. Ltd.
Bangalore
06.2022 - Current
- Managing multiple product teams (3-5) delivering high-value Products to Lowe's Store Associates and Digital Customers.
- Taking Customer Shopping experience to endless aisle concept and increase sales by 10%.
- Building high-performing product teams tasked with bringing in operational efficiency and customer engagement.
- Conceptualizing and constructing quarterly, annual, 2 year/multi-year product roadmap by prioritizing most valuable product(s)/feature(s).
- Establish and measure OKRs in timely manner by delivering amazing product/product features.
- Leading all functions responsible in building best-in-class experience for onboarding, and managing product catalogs for in-store and digital customers.
- Applying end to end understanding of shopping, checkout, and order management processes in building top funnel of item onboarding to meet customer requirements.
- Hiring absolute right talent for leading product teams that compliment core business values.
Senior Product Manager
Lowe's Services India Pvt. Ltd.
Bangalore
06.2021 - 05.2022
- Managing end to end product lifecycle from ideation to operational stages in developing best-in-class Shopping and Checkout experience for Store Associates managing Customers on sales floor.
- Continuing to generate over $1.35B sales in 6 months from 8.2M+ orders captured from state-of-the-art Shopping experience allowing Store Associates to help Customers with their enquiries/purchases in most efficient ways.
- Increased Average Basket Size by 10% of previous orders resulting into increase of $35 per order by implementing simple strategies such as ease of finding right products with right amount of product details, provide sufficient inventory information to make right buying decision, reflect product availability dates to most accuracy helping Customers make instant buying decision.
- Realized over $6M in labor savings in 6 months by reducing multiple system touchpoints and fewer clicks in completing Checkout process.
- Integrated Shopping experience with Enterprise services to get real time product data for ease of purchasing.
- Building high-value prioritized product roadmap for 2-3 quarters in partnership with other product and business partners, that develops effective and efficient capabilities in form of new product/feature and continue to increase end-user satisfaction rating.
- Maintaining team health with high respect ensuring each team member feels empowered to speak up and contribute in building highest value for Team and Organization.
Technical Product Manager
Lowe's Services India Pvt. Ltd.
Bangalore
10.2018 - 05.2021
- Implemented intuitive Checkout experience for Store Cashiers, requiring less training for new personnel, and reducing amount of time Cashier takes to become proficient at Checkout tasks.
- Transacted average of $10B sales each quarter from 100M orders captured using new Checkout experience.
- Realized labor savings in range of $100M annually since first launch by reducing time to Checkout by 50% (takes approx. 40 seconds to complete sale) and providing enhanced capabilities in completing orders with reduced number of touch points.
- Improved end-user experience and perception by migrating from three decade old green screen menu driven Point of Sale experience into touch-enabled experience which takes less than 5 clicks to process Order and take payment.
- Built Next-generation Self-Checkout experience from scratch by replacing third-party vendor based application, allowing Customers to checkout simple sales without having Cashier intervention
- Transacted $120M sales each week from 2.2M orders captured using Next-gen Self Checkout experience.
- Reduced new feature/improvements time to market by 100% by completely removing dependency on third party vendor.
- Implemented remote capabilities to take order over phone that consists complex installation and labor selling providing cohesive experience of Associate and Customer journey through product installation process.
- Annual payroll savings of $52M annually by migrating Store production model to Installation Service Team in 6 regions.
- Recovered $20M in labor expenses absorbed into manual actions taken by Installers and Store Associates to modify and confirm Customer order.
- Reduced number of calls to Store for about 3000+ installations sold per week.
- Partnered with multiple business and product teams in constructing effective Associate interaction with mobile printing and pricing operations.
- Realized approx. $7M savings from reducing manual process of product label printing.
- Reduced estimated 9.1M pages of printing reports by migrating over to mobile device, converting that into direct $ savings from paper wastage.
- Attained Annual labor productivity savings of over $9M from manual price change operations by migrating them to mobile device.
- Realized $2.3M savings from label printing waste reduction by simplifying label printing with logical changes in product development.
Senior Consultant
Capgemini America, Inc.
Mooresville
09.2011 - 09.2018
- Played various roles as Business Solutions Consultant in transforming Store and Digital experience of Store Associates and Customers for fortune 40 company, Lowe's Companies, Inc.
- Led continuous improvement program to review current-state architecture as it relates to Omnichannel Order to Cash lifecycle, and recommend IT architecture improvements in form of IT roadmap items, portfolio epics, existing/in-flight projects, annual holiday readiness program, and other maintenance and enhancement features.
- Recommended IT improvements in area of Sales and Order Management, Inventory Management, Digital business, Pricing & Promotions, Payment Processing, Communication Solutions, and End-to-end integrations to align with Omnichannel retailing goals.
- Partnered with variety of stakeholders including team of solution architects, enterprise architects, subject matter experts, engineering teams, and business operations in defining problems and respective solutions.
- Compiled research data and gave professional presentations highlighting finds and recommended improvements to executive leadership comprising of VPs from various departments.
- Streamlined key process for entire department by implementing method to improve efficiency.
- Built robust and scalable solution with high availability to process online credit card transactions.
- Partnered with multiple stakeholders, product teams, engineering teams in multi-year project to enable flexible order management and provide Store Associates with better tools to assist Customer.
- Led and partnered with multiple cross-portfolio teams (from 8-10 members) and implemented modern solutions for each module of Order Lifecycle Management including Order Capture, Order Modifications, Pricing & Promotions, Store Payments, Returns & Exchanges.
Consultant
Capgemini America, Inc.
Mooresville
06.2009 - 08.2011
- Implemented Repair Services user experience for fortune 40 company, Lowe's Companies, Inc. that differentiates from competition, and deepens Customer relationship.
- Integrated web-based application with Store systems for in-store repairs, and Customer Relationship Management for In-home service appointments.
- Delivered outstanding service to business teams and external vendors to maintain and extend relationship for future business opportunities.
- Active contributor to multi-year initiative implementing SAP package solution to optimize supply chain management of Warner Bros. Home Video distributions in EMEA region.
Associate Consultant
Capgemini Technology Services India Limited
Mumbai
06.2008 - 06.2009
- Implemented package solution of Warehouse Management System (WMS) for Loblaw Companies Ltd., Canada based retailer, in $MM upgrade initiative to replace legacy supply chain systems with Manhattan Associates ERP.
- Responsible for implementing key areas of Supply chain processes run in warehouse from pre-receiving, receiving, put-away, shipping, loading, and closing trailer.
- Customized and Integrated WMS with other third party tools and existing in-house systems.
- Contributed in initial days of onboarding as new hire to ongoing multi-year project of building web-based Java application designed for managing theatrical distribution worldwide for Sony Pictures Home Entertainment.
Skills
Product Strategy
Product Roadmaps
Product Lifecycle Management
Data Analytics
Measure Results
UX
Agile
Team Management
Customer Relationships
Listening
Negotiation
Problem Solving
Time Management
Certification
IIM-K - Professional Certificate Programme in Product Strategy
Education
Bachelor of Engineering - Information Technology
University of Mumbai
Mumbai 08.2004 - 05.2008
Timeline
Senior Manager, Product Management
Lowe's Services India Pvt. Ltd.
06.2022 - Current
IIM-K - Professional Certificate Programme in Product Strategy
11-2021
Senior Product Manager
Lowe's Services India Pvt. Ltd.
06.2021 - 05.2022
Technical Product Manager
Lowe's Services India Pvt. Ltd.
10.2018 - 05.2021
IIBA - Certified Business Analysis Professional
03-2018
Pega - Certified Business Architect
12-2017
Senior Consultant
Capgemini America, Inc.
09.2011 - 09.2018
Consultant
Capgemini America, Inc.
06.2009 - 08.2011
Associate Consultant
Capgemini Technology Services India Limited
06.2008 - 06.2009
Bachelor of Engineering - Information Technology
University of Mumbai
08.2004 - 05.2008
Other Competencies
- Lead and manage multiple teams from 8-20 team members.
- Construct team building culture and provide opportunities for professional growth in individual careers.
- Thrive in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Conceptualize and deploy enhanced product features and optimized implementation for use in product strategies.
- Collect customer requirements, directed testing and conduct continuous evaluations to make proactive adjustments to product development.
- Draft mechanical test protocols, user experience surveys and focus group goals for in-production and finished products.
- Develop product documentation to communicate upcoming features and products to internal teams.
- Coordinate design meetings and decisions with internal departments and teams.
- Communicate effectively with team members to deliver updates on project milestones and deadlines.
- Spearhead collaborative efforts to bring products to market.
- Provide training and support for product development team and new product managers joining in.