Supriya Samudral
Mumbai
Summary
Dynamic Associate Consultant at ProTechmanize Solutions with a proven track record in project coordination and compliance auditing. Recognized for exceptional communication and time management skills, I excel in delivering actionable insights and fostering collaboration. Committed to driving operational excellence and enhancing team performance through effective reporting and analysis.
Overview
5
5
years of professional experience
Work History
Associate Consultant-GRC
ProTechmanize Solutions Pvt.Ltd.
Mumbai
03.2025 - Current
- Coordinated project activities across TPRM, SOC, and ESS domains, facilitating effective communication and timely execution.
- Scheduled and managed meetings with managers and stakeholders, ensuring structured calendars and consistent follow-ups.
- Prepared project progress reports for ongoing initiatives, detailing status updates, risks, and required actions.
- Created daily summary reports for TPRM and ESS domains to monitor operational performance and deliverables.
- Documented Minutes of Meeting (MoM), assigned action items, and tracked closures daily.
- Conducted audit reviews of ESS tickets and TPRM reports, collaborating with vendor SPOCs for compliance verification.
- Served as central coordination point among internal teams, vendors, and management to support project timelines.
- Monitored daily team BAU trackers, consolidating updates for accurate insights and operational support.
Sr. Quality Analyst
Anunta Technology
Mumbai
07.2023 - 03.2025
- Identified errors in email writing and soft skills, providing actionable feedback to Engineers.
- Developed effective spreadsheets and presentations for audit data analysis.
- Audited technical tickets daily based on established parameters for business as usual and hygiene checks.
- Raised and managed tickets for ID creation, deletion, and renewal of existing employees.
- Conducted new joiner training in accordance with company policy.
- Handled root cause analysis per client requirements and escalations.
- Analyzed D-sat and C-sat data daily, delivering reports to clients weekly and monthly.
- Prepared and published minutes of meetings for all internal and external connections.
Quality Analyst
Altruist Technology Pvt Ltd
Mumbai
10.2021 - 06.2023
- Conducted audits of online and offline calls daily based on set parameters.
- Handled root cause analysis per client requirements and escalations.
- Performed internal and external call and mail calibrations.
- Identified errors, providing feedback to agents on soft skills and process knowledge.
- Communicated feedback to operations regarding process deviations.
- Prepared shift schedules and reports on quality deviations for clients.
- Administered initiatives to enhance call center morale and motivate employees.
- Managed average handling time calls, repeat calls, and NPS responses.
Tell Caller
Q Conneqt Company
07.2020 - 07.2021
- L&T Process & RBL Bank for EMI Collection Department
Education
Bachelor of Multimedia Communication (BMMC) -
Mumbai University
Mumbai01.2023
Skills
- Skills And Abilities:
- Good Communication Skills
- Reliable and Professional
- Good time management skills
- Dedicated
- Fast learner
- Motivated
- Hard Worked
Interests
- Personal Details:
- Gender : Female
- Date of Birth : 14th March 2002.
- Religion : Hindu
- Nationality :,
- Hobbies : Reading Book, Listening Music & Dancing
Languages
Timeline
Associate Consultant-GRC
ProTechmanize Solutions Pvt.Ltd.
03.2025 - Current
Sr. Quality Analyst
Anunta Technology
07.2023 - 03.2025
Quality Analyst
Altruist Technology Pvt Ltd
10.2021 - 06.2023
Tell Caller
Q Conneqt Company
07.2020 - 07.2021
Bachelor of Multimedia Communication (BMMC) -
Mumbai University