SAGARI GADKARI
Professional
Langley, BC
Summary
Enthusiastic and hardworking professional with excellent leadership skills, driven by a passion to succeed. Creative thinker with an analytical and problem-solving attitude. Confident and effective communicator at all levels driven to exceed customer expectations and maximize satisfaction, committed to team development and business growth. Proven ability to work in diverse, multi-cultural environments.
Overview
24
24
years of professional experience
Work History
Senior Administrative Assistant
Think Accounting Services Pty Ltd
2 2021 - Current
- Maintained Australian client databases including Xero Practice Manager, SharePoint, and Australian Tax Agent Portal
- Prepared client engagement letters and managed client correspondence
- Created standard operating processes using flowcharts and MS Office applications
- Managed directors' calendars, appointments, and internal/external meetings.
Administration Executive
Bourke Group
03.2015 - 08.2020
- Handled company-wide Australian client databases such as Workflowmax, SharePoint, and ATO/ASIC Portals
- Ensured accurate client details and set up new entities
- Drafted client engagement letters and handled regular client correspondence.
Team Leader (Trainee Assistant Manager)
Select Service Partner UK Ltd (SSP UK)
07.2009 - 09.2014
- Worked as a Trainee Assistant Manager supporting three SSP outlets at Sutton and Wimbledon Railway Stations
- These included - Starbucks Coffee, Whistlestop (Retail) and Pumpkin café
- Managed day to day operations of these stores mainly involving customer service, marketing, logistics, information technology, office administration, inventory control, HR administration
- Managed daily targets & task allocation, accurate display of promotions and merchandise as per company standards
- Handled tasks entailing decision making, planning, budgeting and formulation of strategies for the stores
- Managed daily Cash-Office administration involving all money handling tasks including counting & banking of daily takings adhering to all financial controls and procedures as per company standards in order to minimize any financial loss
- Competently maintained highest standards of customer service giving preference to customer satisfaction & promptly resolving their problems & concerns
- Ensured all team members provided outstanding customer service, maintaining friendly environment & product knowledge
- Handled HR roles such as recruitment & selection, conducted performance appraisals and reviews, compensation & benefits, legal compliance along with health, safety and security issues as per company standards
- Provided effective and inspirational leadership to the team through regular training, motivation and performance appraisals in order to achieve set targets, increase sales and ensure efficiency.
Motor Claims Negotiator
AXA Business Services
01.2007 - 12.2008
- Processed commercial motor claims and arranged repairs
- Dealt with own damage and third-party claims, identifying fraudulent claims
- Ensured fair settlement of valid claims and excellent customer service.
Customer Service Associate
Mphasis Pvt. Ltd.
10.2004 - 11.2005
- Managed Abbey plc (UK) client portfolio as per their financial & banking needs for bill payments, transfers, mandates etc
- Worked with JP Morgan Chase Easy Pay process dealing with various banking account queries for US customers
- Ensured customer satisfaction by rapport building and maintaining excellent Turnaround Time for delivery & service quality
- Emphasizing customer satisfaction and providing First Call Resolution (FCR) ensuring excellent customer service
- Mentored and trained new agents as per new updates from time to time.
Public Relations Officer
Nirmal Enterprises
05.2000 - 09.2004
- Managed product and brand enquiries
- Organized promotional campaigns and exhibitions
- Maintained communication with customers and collaborated with marketing and sales teams.
Education
MBA - International Business
Trinity Western University
Langley, BC 05.2024 -
Advanced Level Apprenticeship in Management - undefined
ICQ Level 3 NVQ Certificate & Certificate in Principles of Management
London, UK 01.2014 -
Diploma in Mass Communication - undefined
AIIMS, Chennai University
01.2000 -
Diploma in Business Management - undefined
AIIMS, Chennai University
01.1998 -
Bachelor of Commerce (B. Com) - undefined
Karnataka University
01.1997 -
Higher School & Secondary Certificate - undefined
Karnataka State Board
01.1994 -
Skills
Effective Communication (Verbal & Written)
Customer Service
Problem Solving
Team Leadership
Proficient in MS Office, Microsoft Windows
Experienced in Internet Applications and Social Media Advertising
Certificate of Proficiency in System Management (CPISM), APTECH Education, India
Professional Highlights
- Currently pursuing MBA (International Business) at Trinity Western University, Langley, BC (May 2024 Intake)
- Advanced Level Apprenticeship in Management, Business Skills Sector, London, UK (2014)
- Recognized multiple times as Employee of the Month for exemplary customer service at SSP UK
- Certified in Target On-Time Management (TOM) for customer service quality at AXA Insurance
Languages
IELTS Academic
Upper intermediate (B2)
English: CELPIP General
Advanced (C1)
Swimming, Reading, Travelling
Represented Karnataka State (India) in Women’s Open National Swimming Competition and won a Bronze Medal
Timeline
MBA - International Business
Trinity Western University
05.2024 -
Administration Executive
Bourke Group
03.2015 - 08.2020
Advanced Level Apprenticeship in Management - undefined
ICQ Level 3 NVQ Certificate & Certificate in Principles of Management
01.2014 -
Team Leader (Trainee Assistant Manager)
Select Service Partner UK Ltd (SSP UK)
07.2009 - 09.2014
Motor Claims Negotiator
AXA Business Services
01.2007 - 12.2008
Customer Service Associate
Mphasis Pvt. Ltd.
10.2004 - 11.2005
Public Relations Officer
Nirmal Enterprises
05.2000 - 09.2004
Diploma in Mass Communication - undefined
AIIMS, Chennai University
01.2000 -
Diploma in Business Management - undefined
AIIMS, Chennai University
01.1998 -
Bachelor of Commerce (B. Com) - undefined
Karnataka University
01.1997 -
Higher School & Secondary Certificate - undefined
Karnataka State Board
01.1994 -
Senior Administrative Assistant
Think Accounting Services Pty Ltd
2 2021 - Current