SAGARI V S
Bangalore
Summary
Seasoned Senior Program Manager with expertise in improving learner retention and satisfaction. Proficient in Python and stakeholder engagement, driving operational enhancements and mentoring teams to achieve outstanding results, consistently maintaining NPS scores above 90. Committed to fostering collaboration and delivering effective learning experiences.
Overview
10
10
years of professional experience
Work History
Senior Program Manager
Great Learning
Bengaluru
08.2021 - Current
- Owned the end-to-end learning journey of program participants, ensuring that learning outcomes were met, and high satisfaction levels were consistently achieved.
- Acted as the primary point of contact for over 700 learners, resolving queries and facilitating discussions to foster engagement and trust.
- Managed academic planning, scheduling, evaluations, and LMS administration to enhance efficiency.
- Collaborated with faculty and cross-functional teams to ensure quality and technical readiness of sessions.
- Facilitated stakeholder management among sales, sales ops, academic, and career prep teams.
- Established strong learner relationships to enhance program effectiveness and improve learner retention.
- Identified, developed, and implemented operational process improvements to streamline program management and ensure a seamless, scalable learning experience.
- Mentored team members to maintain NPS scores above 90 with no detractors for degree programs.
Sr. Software Engineer & Business Analyst
InApp Information Technologies
Trivandrum
06.2019 - 07.2021
- Documented business requirements for US federal project, ensuring clarity and accuracy.
- Facilitated stakeholder communication to align expectations and project goals.
- Analyzed compliance tracking processes to enhance oversight and accountability.
- Transformed insights from Python scripts into structured documentation for improved accessibility.
Member Technical Staff
HCL Technologies
Chennai
12.2017 - 02.2019
- Developed applications using Django, Python, and JavaScript for various projects.
- Contributed to development of Johnson Controls – Hitachi Embedded Systems and Raspberry Pi solutions.
- Achieved recognition as Employee of the Month in February 2019.
Assistant Professor
Ahalia School of Engineering & Technology
Palakkad
08.2015 - 05.2017
- Instructed courses on Control Systems and Electrical Machines to enhance student understanding.
- Served as Faculty Coordinator for placement cell and university examinations to improve student outcomes.
- Oversaw college Arts Day events in 2015 and 2016, ensuring successful execution.
- Mentored students in academic and extracurricular activities to promote overall development.
Education
M.Tech - Electrical Engineering (Control & Automation)
Vellore Institute of Technology (VIT)
Vellore01.2015
B.Tech - Electrical & Electronics Engineering
Mohandas College of Engineering & Technology
Kerala01.2012
Skills
- Python and C programming
- LabVIEW and PIC programming
- Web development (HTML and CSS)
- Django framework
- Microsoft Excel proficiency
- Performance evaluation techniques
- Mentorship and coaching
- Process improvement strategies
- Communication skills
- Team management
- Stakeholder engagement
Hobbies and Interests
- Dance
- Solo Travel
- Social Service
- Long Drives
References
Anusha M A, Team Lead, InApp Information Technologies, +91 80862 68886, anusha.a@inapp.com
Awards
- Most Valued Performer, Great Learning, 10/01/22 - 04/30/23
- Consistent NPS scores 90+ with zero detractors, Great Learning, 09/01/22 - Present
- Employee of the Month, HCL Technologies, 02/01/19
- Faculty Coordinator, CRIC state/national level project exhibitions
Timeline
Senior Program Manager
Great Learning
08.2021 - Current
Sr. Software Engineer & Business Analyst
InApp Information Technologies
06.2019 - 07.2021
Member Technical Staff
HCL Technologies
12.2017 - 02.2019
Assistant Professor
Ahalia School of Engineering & Technology
08.2015 - 05.2017
M.Tech - Electrical Engineering (Control & Automation)
Vellore Institute of Technology (VIT)
B.Tech - Electrical & Electronics Engineering
Mohandas College of Engineering & Technology
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