Sagarika Chanda
Kolkata
Summary
A dedicated hotelier with hands-on experience in hospitality management, currently pursuing a PGDM with a specialization in HR. Seeking to leverage my expertise in guest relations and HR knowledge to contribute to employee development, talent management, and organizational success in a dynamic work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Office Assistant
The Leela Palace
06.2022 - 03.2023
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Education
HR
Ramachandran International Institute of Management
Pune, India08-2026
BBA - Hotel Management
International School Of Hospitality Management
Kolkata, India01.2022
Skills
- Communication
- Interpersonal Skills
- Problem Solving
- MS Excel
- Adaptable
- Empathy
- Teamwork
- Emotional Intelligence
- Listening skills
Certification
- Talent Acquisition (HR Remedy)
- HR Admin (HR Remedy)
Languages
English
Hindi
Bengali
Extra-Curricular Activities
HR Club Member, 2024-present
Hobbies and Interests
- Photography
- Cooking
- Hiking
- Group Dancing
Timeline
Front Office Assistant
The Leela Palace
06.2022 - 03.2023
HR
Ramachandran International Institute of Management
BBA - Hotel Management
International School Of Hospitality Management
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