Sagarika Choudhury

• Ensured high quality and high-volume productivity within the jobholder’s organizational units.
• Manage and execute for defined metrics and quality and created new ones to ensure total customer experience
• Achieved operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.
• Analyzed the key levers of the business to identify trends and proactively took action to eliminate root cause defects.
• Developed high performing teams to expand capability and provide growth opportunities
• Identified key factors influencing planning and provided the right input to improve forecasting efficiency

· Executed Go-to-Market strategy for organization offerings.
· Conducted Research on current market trends & provide in-depth analysis of markets, geographies, industry trends and clients to improve strategic planning and decision making.
· Conducted research through various reports, Government policies and schemes, news articles, company annual reports and databases to search for the relevant information and research on competition trends.
· Evaluated economic trends, demographics/ firmographics to determine the market trends of the respective sector/industry.
· Created marketing plans based on business inputs and ensuring sales and marketing alignment towards business goals.
· Campaign analysis for preparing strategies to accentuate sales.
· Generated demands & leads in the emerging technologies that the company.

• Formulated and implemented the circle retail strategy in order to attain market
leadership through growth in revenue, market share and improved customer experience.
• Initiated retail expansion and correction strategies to improve reach, coverage and expand geographical footprint.
• Formulated retail strategy to drive the profitability of the channel.
• Identified opportunities to reinforce the company brand through retail and field activities to the key audiences to take this forward through planned updates and new retail initiatives.
• Responsible for achieving yearly and monthly revenue targets within set channels and implementation of retail and field marketing strategies.
• Devised channel marketing and GTM strategy for retail.

• Responsible for driving business to increase market share in the entire East Region of India
• Identified potential business deals by contacting potential Customers, discovered and explored opportunities. Identified organization’s business needs, developed products and services to meet customer/prospect requirements.
• Prepared formal proposals and presented to all levels of the organization.
• Executed new business deals by coordinating requirements, developing and negotiating contracts,integrating contract requirements with business operations.
• Identified new strategies to expand value based products and services.
• Represented Symbiotic group at trade shows, professional meetings, and industry forum.
• Continued to build relationships with C- level client influencers; communicated successes stories and best practices of a regional client throughout the client’s organization.

• Identified new business opportunities with potential customers in the region of West Midland, Hampshire and Gloustershire of the United Kingdom and drove revenue growth .
• Identified Enzen’s potential in the field of enterprise solutions by using customer and competitive intelligence.
• Developed strong relationships with executives at all level for deeper understanding of client requirements.
• Developed and implemented plans for strategic accounts that exceeded expectations in revenue retention/growth, account profitability, and customer satisfaction
• Ensured periodic review of Customer satisfaction

• Managed Customer acquisition in line with company’s growth path with right product mix and ensured quality of acquired customers.
• Conceptualized and Strategized product offerings based on customer segmentation and created strong business case to drive revenue growth and enhance customer satisfaction.
• Managed and Grew alternative channels for customer acquisition while driving revenue and worked with key stakeholders for seamless configuration of products.
• Managed various market programs to ensure customer engagement.
• Evaluated product profitability, identified gaps and proposed product roadmap.
• Monitored competition offerings, identified gaps and proposed desired changed in the portfolio.

• Managed Small /Medium sector enterprises and corporate accounts for IT infrastructure solutions.
• Understood Customer’s organizational set up, Line of business, Present and future IT requirements, purchase process, payment process, functions of key personnel, IT set up and possible competition at an account.
• Developed and maintained excellent customer relationship by leveraging networks.
• Increased wallet share within existing accounts/clients maximizing of service mix with new accounts.
Managed more than one large account (Group of Companies) in region
• Achieved monthly/ quarterly and yearly targets.