SAGARIKA DASH
Pune
Summary
Detail-oriented Operations Specialist with extensive experience in transaction processing and retirement account management. Manages high-value transactions while ensuring compliance with service level agreements. Conducts quality checks to reduce operational risk and coordinates workflows with global stakeholders. Trains new employees to boost team performance and efficiency.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Specialist
BNY
Pune
08.2019 - Current
- Process high-value financial transactions using the BNY cheque processing application for global investment clients.
- Managed transactions across various retirement account types including Traditional IRA, Roth IRA, SIMPLE IRA, 403(b), and UTMA to ensure compliance and accuracy.
- Execute Transfer of Assets (TOA), Rollovers, Current Year, and Prior Year transactions.
- Perform secondary quality checks on high-value transactions exceeding million-dollar thresholds.
- Review and validate incoming cheques as per Standard Operating Procedures (SOPs).
- Reject non-compliant cheques with accurate documentation and detailed descriptions.
- Verify client and transaction details through Surpass and Web Image systems.
- Interpret Letters of Instruction (LOI) to determine correct investment allocation into Mutual funds.
- Act as Workflow Coordinator ensuring queue management and SLA adherence.
- Communicate effectively with global stakeholders to resolve client requests.
- Delivered training and onboarding support to new joiners, facilitating quicker integration into team processes.
- Led monthly error review meetings and conducted Root Cause Analysis (RCA) to identify and mitigate recurring issues.
- Prepare Daily and Monthly Production Reports and present Monthly Business Reviews (MBR).
- Attended training sessions to enhance compliance skills.
Education
MBA -
GIMS, BPUT University
Odisha06.2019
Accounting Honors -
Rourkela Municipal College
Rourkela05.2016
Skills
- Cheque processing
- Transaction verification
- Risk management
- Asset transfers
- SLA & SOP Compliance
- Workflow Coordination
- Error analysis
- Production reporting
- Training & Onboarding
- AI proficiency level 1
- Client Communication
Awards
- Best Performer Award
- Extraordinary Performance Award
- Star Award
Languages
- Hindi
- English
- Hindi
Certification
AI Proficiency Level 1.
Languages
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Odia
Native
Native
Accomplishments
STAR Award, Q1 2020.
Affiliations
Content creator
Timeline
Specialist
BNY
08.2019 - Current
MBA -
GIMS, BPUT University
Accounting Honors -
Rourkela Municipal College