Sagarika Maharana

Collaborated closely with the development and testing teams in product support plans, and prototype programs as part of L3 support to create strong solutions that meet client needs for functionality, scalability, and performance.

Streamlined application monitoring process by automating unwanted/false alerts leading to significant cost and time optimization for the project.

Mentored 7 new joinees to bring them up to speed on projects, resulting in quicker overall completion milestones.

PROJECT:

Deutsche Bank (Equity Swap / Stock Loans / DBX / GBA / EDS/DBTS)

Responsibilities:

• Provided incident, service, change, and problem management solutions via ServiceNow within agreed-upon target times and SLA with the client. Worked on JIRA tickets for improvement and performance of application.
• Familiarity with multiple logging formats to check batch status/jobs and the log files including but not limited to Windows event logs, along with monitoring, auditing and analysis tools like Splunk, putty, Cyber Ark, Hadoop, Open Shift to find the root cause of the issue and fixed it.
• Monitoring & fixing Batch Jobs in the Control-M promptly if there is any delay in reaching the feed.
• Maintained and evaluated stability with the Linux servers by performing ongoing health checks(space, probe, process, services etc) while providing flexibility and adaptability in handling work demands.
• Modifying packages and procedures /views suggested by the development team using the SQL developer tool.
• Geneos active console to monitor the gateway health check and editor to create the managed entity, sampler, changing rule etc. on UAT and PROD environment.
• Participated in DR plan/test, worked on network changes, database migration and also in application release /deployment, DAP server, Grid server.
• Created comprehensive documentation on support processes, troubleshooting techniques, and FAQs via confluence and published KB articles via ServiceNow to enhance knowledge sharing within the team.
• Implemented system automation processes that reduced manual tasks by 15%, increasing overall system efficiency.