sections.summary.name
sections.overview.name
sections.experience.name
sections.education.name
sections.skills.name
sections.certification.name
sections.timeline.name
Generic

Sagarika Surinder Arora

Jammu

sections.summary.name

Dynamic Credit Manager with ICICI Bank, skilled in credit analysis and policy development. Enhanced credit risk management through effective underwriting procedures, leading to improved approval processes. Proven ability to build client relationships and resolve issues, ensuring high customer satisfaction and loyalty. Expertise in application review and research, driving successful outcomes.

Having 3 years of experience in underwriting Personal Loan and Credit Cards

sections.overview.name

6
6
years of professional experience
1
1
Certification

sections.experience.name

Credit Manager

ICICI Bank
08.2022 - Current
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
  • Reviewed and analyzed loan procedures.
  • Credit Underwriting of different products

Front Desk Officer

MIER COLLEGE OF EDUCATION
06.2021 - 07.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
  • Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
  • Responded to inquiries from callers seeking information.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
  • Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.

Travel Executive

Tripsmart Consultants Pvt Ltd
10.2019 - 06.2021
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Conducted thorough research on destinations and suppliers to ensure only the highest quality products were offered to customers.
  • Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
  • Stayed up-to-date on industry trends and destinations to provide knowledgeable recommendations for clients.
  • Resolved customer issues promptly and professionally, leading to increased client retention rates.
  • Increased customer satisfaction by tailoring travel packages to individual preferences and needs.

sections.education.name

MBA -

CHANDIGARH UNIVERSITY
Chandigarh, India
05-2019

BBA -

JAMMU UNVERSITY
Jammu, India
06-2017

sections.skills.name

  • Credit reports
  • Research and due diligence
  • Policy development
  • Application review
  • Credit analysis
  • Loan reviews
  • Credit evaluations
  • Underwriting expertise

sections.certification.name

  • CM - Certified Manager Certification

Moodys Analytics

sections.timeline.name

Credit Manager

ICICI Bank
08.2022 - Current

Front Desk Officer

MIER COLLEGE OF EDUCATION
06.2021 - 07.2022

Travel Executive

Tripsmart Consultants Pvt Ltd
10.2019 - 06.2021

MBA -

CHANDIGARH UNIVERSITY

BBA -

JAMMU UNVERSITY

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Sagarika Surinder Arora