Sagar Puri

Dedicated Client Experience Specialist with nearly 4 years of experience providing exceptional assistance to clients. Proficient in API troubleshooting, HTML, DNS management and with a good understanding of marketing automation and email deliver-ability. Seeking a technical support role to leverage my expertise and deliver top-notch support to clients and teams.

Website Development:

• Designed an internal website (cxteamasia.in) for the Customer Experience team, serving as a valuable resource for new team members.
• Integrated the website into project management by facilitating the assignment and tracking of various projects among team members.

Tool Development & Automation (PHP):

• Developed essential tools using PHP to enhance daily operations:
• SMTP Credentials Tester: Created a tool to verify the functionality of SMTP relays and passwords, ensuring seamless client communication.
• Integrated DKIM and SPF Records Checker: Improved email security by integrating APIs for DKIM and SPF record validation.
• Refund Calculator: Implemented a time-saving tool for calculating remaining email credits, optimizing financial and billing processes.

Knowledge-Sharing with Notion Pages:

• Created and maintained multiple Notion pages to empower the internal team with advanced knowledge in key areas:
• WhatsApp Business API: Provided comprehensive resources and documentation for a deeper understanding and effective use of this communication tool.
• RSS Integration: Facilitated the integration of RSS feeds for real-time data and information.
• Marketing Automation: Developed resources and guides to enhance the team's grasp of marketing automation, streamlining campaign management.

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When I'm not working, I enjoy computer gaming, coding, outdoor football with friends, and indulging in my passion for watching movies.