Shivani Nagwekar
Kudal
Summary
BSc IT graduate with hands-on experience in IT support and operational roles, along with 3 years of service as a Gramin Dak Sevak at India Post. Skilled in data handling, reporting, and record management using MS Excel and office tools. Strong academic background with excellent analytical and organizational skills. Seeking an entry-level position in the IT profession.
Overview
4
4
years of professional experience
Work History
Gramin Dak Sevak (GDS)
Indian Post Office
03.2022 - Current
- Managed postal operations including mail delivery and booking
- Maintained accurate transaction and cash records
- Supported digital services such as IPPB and online data entry
Desktop Support Engineer
ThinkApps solutions pvt ltd
Mumbai
09.2021 - 12.2021
- Acted as the first point of contact for user-reported IT issues and service requests
- Logged, categorized, and assigned support tickets to the appropriate technical engineers based on issue type and priority
Education
Bachelor of Science - Information Technology
Sant Rawool Maharaj College
Kudal07-2021
Higher Secondary Certificate -
Kudal High School & Junior College
Kudal07-2018
Secondary School Certificate -
Kudal High School
Kudal07-2016
Skills
- Digital services
- IT support
- Ticketing systems
- Postal operations
Projects
Application for Hotel Management
- Developed a hotel management application to manage menu items and customer orders efficiently
- Implemented digital order tracking to reduce manual work and improve operational accuracy
- Designed a user-friendly interface for easy menu and order management by hotel staff
Languages
- Hindi
- Marathi
- English
Timeline
Gramin Dak Sevak (GDS)
Indian Post Office
03.2022 - Current
Desktop Support Engineer
ThinkApps solutions pvt ltd
09.2021 - 12.2021
Bachelor of Science - Information Technology
Sant Rawool Maharaj College
Higher Secondary Certificate -
Kudal High School & Junior College
Secondary School Certificate -
Kudal High School