Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Sagar Satish Bhosale

Head - Restaurant Operations
Mumbai,Maharashtra

Summary

Aspiring for a challenging career in the Food and Beverage Service industry, attending to the individual guest anticipation , need and giving them the ultimate service for their value of money . Able to prioritize and meet deadlines in highly pressurized and challenging working environments . Excellent time management and excellent organizational skills, always paying attention to details . Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

17
17
years of professional experience
4
4
Certifications

Work History

Head of Operations

Beerworks Restaurants & Microbrewery Pvt. Ltd.
Bangalore
05.2022 - 10.2023
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.

Operations Manager

Lounge Hospitality LLP
Bangalore
07.2018 - 03.2022
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

RESTAURANT MANAGER

KYTA HOSPITALITY
02.2018 - 06.2018
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

OPERATIONS MANAGER

SILVER BEACH HOSPITALITY PVT.LTD, Radio Bar, Nom Nom & Ministry of Salad
Mumbai
01.2016 - 03.2018
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Restaurant Manager

LOUNGE HOSPITALITY LLP, Sanchos's & Singkong
12.2015 - 02.2016
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Led and directed team members on effective methods, operations, and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.

Restaurant Manager

SSA HOSPITALITY Pvt. Ltd, BREWBOT Pub, Microbrewery
07.2015 - 10.2015
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Maximized quality assurance by completing frequent line checks.
  • Developed unique events and special promotions to drive sales.

Assistant Facility Manager

Dish Hospitality Pvt. Ltd.
03.2015 - 07.2015
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Maintained inventory and ordered supplies to keep facility resources readily available.

Restaurant Manager

Dish Hospitality Pvt. Ltd. Sanchos & Singkong
01.2015 - 05.2015
  • (Reporting to Mr Sameer Uttam Singh)
  • Being a part and operational head for the all Sancho’s brand opening in Mumbai and Bangalore.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations, and procedures.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Restaurant Manager

Dish Hospitality Pvt. Ltd.
02.2013 - 01.2015
  • Reporting to Mr Collin
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Worked closely with restaurant owner to develop and implement marketing initiatives.

Senior Captain

DISH HOSPITALITY PVT.LTD
04.2011 - 01.2013
  • Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
  • Delivered outstanding dining experiences for patrons.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Head Butler

Mr. Mukesh D Ambani
08.2010 - 01.2011
  • Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.

CAPTAIN

DISH HOSPITALITY PVT. LTD Aurus
02.2009 - 08.2010
  • Reporting to Mr. Collin Pereira
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

STEWARD

DEGUSTIBUS HOSPITALITY PVT. LTD
02.2008 - 12.2008

DUTIES & RESPONSIBILITIES

  • To maintain the Hygiene and Grooming Standards in the outlet to our defined standards
  • Effectively manage all the incidents ensuring that all relevant checks are completed
  • Service quality improvement, effectively examine standards of service
  • Training and recruiting new staff and making duty rota's for the team
  • Service quality improvement, effectively examine standards of service.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.

General Manager

AKO HOTELS & RESTAURANTS LLP - POMPA
Bandra, MAHARASHTRA
2023.11 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Education

Diploma - Hotel Management and Catering Technology

Mumbai College of Hotel Management. (Annamalai University

Higher Secondary - undefined

Hazarimal Somani College of Arts and Science

Secondary School Certificate - undefined

St. Francis High School

Skills

    Operations management

undefined

Certification

Advance MS Office specially Excel .

Timeline

General Manager

AKO HOTELS & RESTAURANTS LLP - POMPA
2023.11 - Current

Head of Operations

Beerworks Restaurants & Microbrewery Pvt. Ltd.
05.2022 - 10.2023

Operations Manager

Lounge Hospitality LLP
07.2018 - 03.2022

RESTAURANT MANAGER

KYTA HOSPITALITY
02.2018 - 06.2018

OPERATIONS MANAGER

SILVER BEACH HOSPITALITY PVT.LTD, Radio Bar, Nom Nom & Ministry of Salad
01.2016 - 03.2018

Restaurant Manager

LOUNGE HOSPITALITY LLP, Sanchos's & Singkong
12.2015 - 02.2016

Restaurant Manager

SSA HOSPITALITY Pvt. Ltd, BREWBOT Pub, Microbrewery
07.2015 - 10.2015

Assistant Facility Manager

Dish Hospitality Pvt. Ltd.
03.2015 - 07.2015

Restaurant Manager

Dish Hospitality Pvt. Ltd. Sanchos & Singkong
01.2015 - 05.2015

Assistant Restaurant Manager

Dish Hospitality Pvt. Ltd.
02.2013 - 01.2015

Senior Captain

DISH HOSPITALITY PVT.LTD
04.2011 - 01.2013

Head Butler

Mr. Mukesh D Ambani
08.2010 - 01.2011

CAPTAIN

DISH HOSPITALITY PVT. LTD Aurus
02.2009 - 08.2010

STEWARD

DEGUSTIBUS HOSPITALITY PVT. LTD
02.2008 - 12.2008

Diploma - Hotel Management and Catering Technology

Mumbai College of Hotel Management. (Annamalai University

Higher Secondary - undefined

Hazarimal Somani College of Arts and Science

Secondary School Certificate - undefined

St. Francis High School
Advance MS Office specially Excel .
Software kno Micros Fidelio (Menu Management /Order Processing/Guest Accounts)
Dyne systems (Menu Management /Order Processing/Guest Accounts)
POS (Menu Management /Order Processing/Guest Accounts)
Sagar Satish BhosaleHead - Restaurant Operations