Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sagar Thaker

Mumbai

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Financial Software & Systems Pvt Ltd
Mumbai
01.2015 - Current
  • 10+years of experience on Payment and Financial software support and implementation.
  • Knowledge of Tango EFT Switch and Electra EFT switch including replication and monitoring tools.
  • Complete understanding of the Switching technology technology and banking domain functionally as well as technically.
  • Development and testing for Visa, MasterCard, Rupay, Npci, Issuer Hosts, NCR and Diebold ATMs, Stress Testing and customize VAS simulator.
  • Customisation of Tango EFT modules using XML, NPM customisation and Web TANGO GUI.
  • Requirement gathering from Bank for message specifications of Interface and Customisation used.
  • Responsible for carrying out Visa ,MasterCard. Rupay Certification Online and Offline.
  • Coding, Review, Unit test scripts preparation & Testing.
  • Involved in tracking and reducing the defects.
  • Preparing documentations of Changes done for projects , Preparing PCD,Release Documents for projects.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Proposed or approved modifications to project plans.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sr. Technical Engineer

Electracard An Mastercard Company
Mumbai
05.2014 - 12.2014
  • Was responsible for smooth running of Dena banks ATM operation and ATM/BIN configuration for a switching and routing of all types of financial transactions from ATMs and Provide detailed report for banks Debit card (VISA cards) transactions done on this card and provide inventory report for cards.
  • Being SPOC for application team, i was responsible for providing report to banks IT manager and provide them daily updates on ATM Switching and its implementation deadlines for new ATM machines.
  • Co-ordinate with all respective officials for new ATM installation and configuration (Dena bank and Opus software)
  • Generate various reports using UNIX Shell script for, Switch monitoring, rejected transaction, monitoring ATM machines and provide output to bank officials.
  • ATM Interface – NDC+ protocol for NCR machine, Wincore – connection/ Disconnection, Loading cryptograms, cancellation and authorization of all transaction. Capture card report, status report, multiple receipts formats, print cassette subtotal, solicited and unsolicited messages for device fault and state of ATM health, Atm mode – Power up, supervisory, online and offline.
  • Interchange Interface – VISA, MASTER CARD, NFS, CASH TREE, CASHNET, ENSTAGE this interface, accept transaction request in issuer mode as well as acquirer mode for purchase and ATM withdrawal transactions.
  • Perform health check up for system and database. Update Shell queries as and when required. And perform housekeeping on databases.
  • Configure new component and interface at application level.Monitoring transaction with debugging logs and switch applications.
  • Installing and Upgrading the Oracle server, client and application tools.
  • Vendor management and co-ordination.
  • Monitoring of Card/Pin Production, submission of Daily Card Production Report to client.
  • Configuration of New port and various components as per the requirement raised by client to increase number of atm to be installed .
  • UAT and Implementing any changes requirement from client in production with appropriate TESTING in TEST environment .
  • Managed card , bin ranges that are provided by client and other Interfaces like NPCI , EURONET i.e we configured this bins at switch end .
  • Monitor all ISSUER , ACQUIRER , ONUS transaction on timely basis and provide report to bank regarding the same .
  • Configure New product code and card range as per the banks requirement .
  • Analyze and provide RCA to Client in case of any issue with respect to Switch application and in case of any loss to Client with reference to transaction rejection due to Switch .
  • Carried out UAT of various requirement raised by client and apply same in production after testing in UAT is successful .

TECHNICAL ENGINEER FM PRODUCTION SUPPORT

Beltronic Consultancy Pvt Ltd (3RD Party Vendor for Opus software/ Electra Card Services)
Mumbai
05.2011 - 05.2014
  • Responsible for smooth running of Dena banks ATM operation and ATM/BIN configuration for a switching and routing of all types of financial transactions from ATMs and Provide detailed report for banks Debit card (VISA cards) transactions done on this card and provide inventory report for cards.
  • Being SPOC for application team, i am responsible for providing report to banks IT manager and provide them daily updates on ATM Switching and its implementation deadlines for new ATM machines.
  • Co-ordinate with all respective officials for new ATM installation and configuration (Dena bank and Opus software)
  • Generate various reports using UNIX Shell script for, Switch monitoring, rejected transaction, monitoring ATM machines and provide output to bank officials.
  • ATM Interface – NDC+ protocol for NCR machine, Wincore – connection/ Disconnection, Loading cryptograms, cancellation and authorization of all transaction. Capture card report, status report, multiple receipts formats, print cassette subtotal, solicited and unsolicited messages for device fault and state of ATM health, Atm mode – Power up, supervisory, online and offline.
  • Interchange Interface – VISA, MASTER CARD, NFS, CASH TREE, CASHNET, ENSTAGE this interface, accept transaction request in issuer mode as well as acquirer mode for purchase and ATM withdrawal transactions.
  • Perform health check up for system and database. Update Shell queries as and when required. And perform housekeeping on databases.
  • Configure new component and interface at application level.
  • Monitoring transaction with debugging logs and switch applications.
  • Installing and Upgrading the Oracle server, client and application tools.
  • Vendor management and co-ordination.
  • Monitoring of Card/Pin Production, submission of Daily Card Production Report to client
  • Configuration of New port and various components as per the requirement raised by client to increase number of atm to be installed .
  • UAT and Implementing any changes requirement from client in production with appropriate TESTING in TEST environment .
  • We also manage card , bin ranges that are provided by client and other Interfaces like NPCI , EURONET i.e we configured this bins at switch end .
  • We have to monitor all ISSUER , ACQUIRER , ONUS transaction on timely basis and provide report to bank regarding the same .
  • We also configure New product code and card range as per the banks requirement .
  • We also analyze and provide RCA to Client in case of any issue with respect to Switch application and in case of any loss to Client with reference to transaction rejection due to Switch .
  • Carried out UAT of various requirement raised by client and apply same in production after testing in UAT is successful .

Education

Bachelor of Technology - Computer Science

Arunachal University of Studies
Arunachal Pradesh
01-2023

Skills

  • Languages - C, C, under windows & DOS
  • Utilities - TANGO CSDK Enviornment, SQLCI, WEB Tango
  • OS - HP NS, Linux, Windows
  • Simulators - VTS, MasterCard Debit, Rupay Cloud & Boss simulator
  • Switch - TANGO, ELECTRA (ATM, POS and Interchanges)
  • Databases - Oracle, MySQL,HP NS SQL
  • Switch Hardware - HP Nonstop Server, Linux Server

Accomplishments

  • Received team achievement for making Project ( UPI ICD NDC) live in Global Fintech Festival 2024 in Mumbai for client ( Central Bank Of India) for windows base ATM.

Timeline

Assistant Manager

Financial Software & Systems Pvt Ltd
01.2015 - Current

Sr. Technical Engineer

Electracard An Mastercard Company
05.2014 - 12.2014

TECHNICAL ENGINEER FM PRODUCTION SUPPORT

Beltronic Consultancy Pvt Ltd (3RD Party Vendor for Opus software/ Electra Card Services)
05.2011 - 05.2014

Bachelor of Technology - Computer Science

Arunachal University of Studies

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Sagar Thaker