Sagay mary BK
Bangalore
Summary
Dynamic Customer Experience Agent with a strong track record at Alorica, recognized for exceptional call management and effective team training. Achieved top performance metrics by enhancing customer satisfaction through adept complaint resolution and rigorous quality control. Proficient in Microsoft Office Suite, demonstrating a unique combination of technical capability and interpersonal finesse. Detail-oriented critical thinker skilled in managing high-pressure situations with emotional intelligence and diplomacy.
Overview
2
2
years of professional experience
Work History
Customer Experience Agent
Alorica
Bangalore
03.2023 - Current
- Proven ability to handle customer inquiries with efficiency, ensuring satisfaction.
- Ensured quick response to customer phone inquiries, avoiding extended hold periods.
- Supported large number of clients daily by ensuring a welcoming environment and prioritizing their needs.
- Achieved excellent performance in call time and quality by rigorously following organizational policies.
- Ensured accurate explanation of payment processes and related financial documents for customer clarity.
- Supervised quality by monitoring calls, offering performance feedback, and maintaining client communication.
- Developed and implemented customer service protocols to enhance customer satisfaction.
Education
SSLC -
12.2024
PUC - HEPS
BA - bachelors of arts
Skills
- Team management
- Microsoft office suit
- Vendor coordination
- Information Security
- Call Management
- Complaint Resolution
- Product Knowledge
- Call Center Operations
- Customer Relations
- Quality Control
- Team Training
- Performance tracking
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Languages
- English
- Kannada
- Telugu
- Tamil
- Hindi
Personal Information
- Father's Name: Benedict
- Date of Birth: 06/24/00
- Gender: Female
- Nationality: INDIAN
- Marital Status: Single
- Religion: Christian
Timeline
Customer Experience Agent
Alorica
03.2023 - Current
SSLC -
PUC - HEPS
BA - bachelors of arts
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