Sagayaraj Naveen

• Processed and validated customer purchase requests via email and Salesforce (SFDC), ensuring accuracy of quotations, purchase orders, product details, quantities, pricing, delivery terms, and special instructions.
• Managed the end-to-end sales order cycle in SAP SD, including package requests, sales order creation, fulfillment coordination, and delivery tracking.
• Ensured timely and accurate updates based on customer change requests; communicated order confirmations and proactively followed up on order status.
• Monitored shared inboxes and performed regular follow-ups to minimize backlog, improve turnaround time, and maintain customer satisfaction.
• Handled credit and rebills processes to amend quotes and ensure accurate billing in compliance with internal policies.
• Generated daily and weekly reports to standardize workflow tool usage (SFDC), enhance operational efficiency, and improve Bookable Order Rate (BOR).
• Trained and mentored new team members; conducted quality checks and provided ongoing support to uphold process standards.
• Maintained a zero Return Material Authorization (RMA) record by ensuring thorough document validation, accurate order processing, and proactive issue resolution.
• Achieved high process accuracy while minimizing unnecessary queries and consistently meeting turnaround time targets.
• Demonstrated strong attention to detail, effective communication, and collaboration across cross-functional and global teams.

• Manually booked and processed customer orders following predefined end-to-end procedures with required documentation.
• Handled customer purchase requests via email and Salesforce (SFDC) workflow tool, ensuring timely order processing.
• Generated accurate sales orders in SAP and shared order confirmations with customers.
• Managed the disputes queue efficiently, providing resolutions within a 24-hour turnaround time (TAT).
• Oversaw report management for the entire billing team cluster, supporting data accuracy and performance tracking.
• Conducted weekly reviews of unresolved tickets to ensure continuous issue resolution and process improvement.
• Maintained customer communication through consistent email coordination and proactive order status updates.
• Executed frequent follow-ups to minimize backlog and ensure pending orders were addressed promptly.
• S/4HANA for the APJ region, contributing to process testing and adaptation.

• In depth analysis into claim processing and produce error free reports.
• Quality check of junior’s production and ensure successful delivery of
files to the client.
• Capable of working in tight deadlines and ensuring high quality of
work.
• Handle claims of insurance companies and provide quote for the
insurance provider.