Saggela Sangeetha Laxmi

Dynamic Senior Technical Associate with 9.5 years of experience and 5 years of extensive expertise in SAP management and team leadership at Tech Mahindra. Demonstrated success in ticket resolution and process optimization, significantly enhancing operational efficiency. Skilled in coaching teams and enforcing compliance, ensuring timely claim resolutions and strict adherence to SLAs. Committed to achieving exceptional results in high-pressure environments.

• Best performer Award
• Bravo Award

• Mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines; undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process understanding at the client’s and the organization’s end.
• Preparing & presenting various weekly/monthly reports pertaining to process and productivity; implementing systems, migrating systems to upgraded versions to achieve maximum efficiency in various operations; spearheading process improvement initiatives.

• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines

• Preparing SOP documents for internal process development.
• Take initiative in assigning and completion of time before SLA.
• Co-ordinating and understanding of any new task assigned along with the SAP team
• Sending weekly WSR reports to the team.
• Preparing the activity related SOP and getting the manager and client approvals for the same.
• Extending the shifts if required to complete the PO and Budget uploads.
• Driving skill set task i.e. completion of training, etc.
• Managing SLA’s

• Inspired each team member to perform and deliver to their best ability
• Observed, analyzed and reported operational and management processes
• Determined the duties and responsibilities of individuals in the team
• Handled a team of maximum 12 associates with consistently meeting quality targets.
• Review and recommend next steps for target completions on reviewed activities
• Analyzed the individual performance of team members and motivated them to perform better
• Organized training workshops to improve the performance of colleagues and implement process controls
• Analyzed the assigned projects and distributed tasks to team members as per their area of expertise.
• Reported any problem or fault in the project to the project management
• Scope in tracking and reporting on
• - Knowledge management
• - Performance management