Sagnik Chakraborty

Managed relationships with 50+ high-value merchant accounts, driving onboarding, integration success, and long-term satisfaction through strategic support and communication.

Resolved over 100 complex API, payment, and reconciliation issues using SQL and internal tools, improving resolution time by 30% and reducing ticket backlog.

Collaborated with cross-functional teams (product, engineering, support) to resolve priority issues via JIRA, resulting in 20% faster SLA adherence.

Boosted client retention by 15% through personalized issue management and proactive engagement.

Created 10+ training assets and troubleshooting documents to empower client self-service and reduce repeated queries.

Led cross-functional teams to execute growth-focused content strategies, increasing Instagram followers 10x and achieving 100% MoM reach growth.

Built brand collaborations with over 100 influencers and 10+ social media pages, driving digital presence and customer engagement.

Applied performance insights to refine outreach strategies and ensured messaging consistency across platforms, enhancing brand recall.